Tudor Andronic is head of business development for Bizerba. In addition, he serves as the co-chair of the Fresh Management Charter for ARTS. Prior to working with Bizerba, Tudor was head of customer support and application development at Mettler Toledo for three years. He also spent 10 years with IBM as local, regional and EMEA retail solutions manager respectively. He began his retail career in 1990 at Swiss retailer Migros, responsible for IT/POS infrastructure before serving in different positions at solution providers and systems integrators including M-Informatic, Retailers Zurich, and Infoscan. Tudor holds an Engineering Degree in Applied Physics, Bachelor of Science Degree in Mathematics, and a MBA Degree from OUBS UK, as well as a Degree/Lecturer in Economics at the Swiss Institute of Economical Science.

15 October, Wednesday
13:30 - 15:30
Afternoon Business Track: The Green Agenda – Carbon Labeling and Fresh Item Management

Dr. Nav Bains is the GSMA Senior Projects Director for the NFC and the "Pay-Buy Mobile" (M-Payment) initiatives.

Nav has over 18 years experience in the telecommunications industry and has successfully managed a number of large global communications projects.

Prior to GSMA, Nav worked for LogicaCMG and ICO Global communications.

16 October, Thursday
10:30 - 11:30
Session: Mobility & Near-field Communications Panel - The New Era of Ubiquitous Retailing

Enrique is responsible for Store Systems projects at El Corte Inglés, where he oversees the complete software lifecycle of in-store Point of Sale and mobility systems (POS terminals, vending machines, digital signature capture devices, scales, self-checkout, ESL, etc) for all the company’s retail formats.

Enrique is passionate about technology and has been involved in R&D projects, architecture, design and development of retail systems for over 20 years. He has worked on several generations of retail platforms - from the proprietary IBM 3651 system and 3683 programmable POS terminals of the early 80’s, to the current distributed services-based POS running today. He has played an instrumental role in helping El Corte Inglés deliver POS system architectures and applications that comply with industry standards.

El Corte Ingles is Spain’s leading retailer and operates a successful chain of department stores and other retail formats, with more than 700 locations (everything from large department stores with over 800 terminals to specialty-format single-terminal sites). Its principal geographic market is Spain and Portugal. The company has expanded internationally in Belgium, Greece and México and has plans to expand in America and Asia.

15 October, Wednesday
11:30 - 12:15
Session: Global POS - A Common Platform for Interntational Success

Dag-Inge Flatraaker is General Manager and Head of Group Interbank Infrastructure and Payment system Strategy in DnB NOR, the by far largest bank in Norway and one of the largest banks in the Nordic/Baltic region. Academical background includes; Master Degree in Economics (University of Oslo) 1986 and a mid-career Program at Harvard University (Boston) in Public and Business Administration 1993. He holds key positions both in the Norwegian and European payments landscape, including key positions in the European Payments Council (EPC). Among his duties he chairs both the EPC M-Channel Expert Group and the EPC Standards Support Group. His professional background also includes a former career in the Central Bank of Norway.

16 October, Thursday
10:30 - 11:30
Session: Mobility & Near-field Communications Panel - The New Era of Ubiquitous Retailing

Mike Griswold brings over two decades of industry experience to his role as a research director in AMR Research’s Retail Strategies Service. Mike is primarily responsible for researching, analyzing, and writing about the technologies, best practices, and trends that grocers and other fast-moving consumer goods retailers utilize to maintain and enhance their business and retail operations.

Prior to joining AMR Research, Mike was the director of supply chain business programs at Albertson’s. Before this, Mike held several positions at Shaw’s Supermarkets. Most recently, he was a director of integration. Prior to Shaw’s, Mike spent nine years at Hills Department Stores, where he implemented a new POS system and introduced UPC scanning to the company.

Mike earned his BS in business management from Canisius College and his MBA from the Whittemore School of Business and Economics at the University of New Hampshire. He holds a Six Sigma Green Belt technical certification.

16 October, Thursday
9:00 – 9:45
Session: Lifecycle Price Management – Winning in a Down Economy

Edvard Gundersen, System-architect ProfitBase AS. Has been working with retailing Information Systems for 25 years. Prior to joining ProfitBase, Edvard was Program Manager for ICL US in Northern Europe and Manager R&D Software development. He is the chair of the ARTS Data Warehouse work team and a member of the Data Model Technical committee.

15 October, Wednesday
13:00 - 17:00
Afternoon Business Track: BI & Analytics - ARTS Warehouse Model

16 October, Thursday
13:00 - 17:00
Workshop #2: ARTS Data Model

Thomas Haas has 20 years experience in Retail Projects and is specialized in Retail branch and Store Automation. He worked for Metro and Wal*Mart before he joined IBM as the Industry Leader Retail for In-Store Solutions in 2000. Thomas led METRO's Future Store project for several years and has project experience in east European countries since many years. He joined GK Software in 2008 as Director of Business Consulting.

15 October, Wednesday
13:30 - 15:30
Afternoon Business Track: Guiding the Customer through the Full Shopping Cycle

Richard Halter is the ARTS chief technical architect responsible for managing the development of ARTS XML schemas and supporting the move of the ARTS UnifiedPOS standard to XML by developing XML-POS as the foundation for future releases to provide web service device control. Richard also supports the RFP committee in creating requests for proposal including POS, Master Data Management, Workforce Management, Warehouse Management and the other RFP’s in the ARTS library.

Richard has more than 25 years in developing software for multiple industries including Foodservice, Gas and Oil and Aviation. Prior to joining Mader International Consulting to assume the contract position with ARTS he worked as a volunteer for other standards organizations National Association of Convenience Stores (NACS) and the American Hotel and Motel Association’s Hospitality Industry Technology Integration Standards Committee (HITIS).

16 October, Thursday
13:00 – 17:00
Workshop #1: ARTS XML and SOA

Dave Hogan
SVP, Retail Operations and CIO
National Retail Federation

David Hogan was named Senior Vice President and Chief Information Officer for the National Retail Federation (NRF), the world's largest retail trade association, in 2002. He directs numerous internal and retail industry IT initiatives and manages NRF's CIO Council, a committee of retailing's most prominent chief information officers. Dave also provides oversight for the Association for Retail Technology Standards (ARTS), dedicated to creating an international, barrier-free technology environment for retailers.

Hogan is a former member of the NRF’s CIO Council and has spent his entire career in retail. Prior to joining NRF, he served as Vice President and CIO of international retailer, Duty Free Americas. He has held senior level positions with The Limited Inc. serving as Business Unit CIO for their Lane Bryant division and Vice President of MIS for specialty footwear retailer, The Kobacker Company.

He is a 1982 graduate of The Ohio State University and earned his MBA degree at the University of Dayton.

15 October, Wednesday
9:30 - 9:45
Session: Welcome and Introductions

Hervé Humbert
European Business Development Manager
The Carbon Trust

Hervé manages the Carbon Trust’s Product Carbon Footprinting and Labelling initiatives in Europe. He is coordinating efforts with leading manufacturers and retailers in Europe to assess their products’ carbon footprints. He is also working with key public stakeholders such as government bodies, NGOs, and professional trade associations to develop product carbon footprinting standards and methodologies.

Prior to joining the Carbon Trust, Hervé was working in the Telecommunication sector for companies such as BT, Vodafone, Skype and other early stage ventures, looking after the development of new product and services. Hervé holds an MSc Industrial Control and Quality Management from Université Blaise Pascal (Clermont-Ferrand, France) and a MBA from IESE (Barcelona, Spain).

15 October, Wednesday
13:30 - 15:30
Afternoon Business Track: The Green Agenda – Carbon Labeling and Fresh Item Management

George primarily contributes to Forrester’s offerings for the Business & Process Applications role for the retail and consumer goods industries. He is a leading expert in current best practices for combining consumer insight with item data to develop the most profitable merchandising and new product introduction strategies. During his three years with Forrester, George has led research into consumer goods value chain topics such as global data synchronization and trade promotion management.

George has been quoted in general business media like the Financial Times as well as specialist publications like Retail Week. He is a popular speaker and has appeared on the BBC and Sky. He has led sessions at user conferences for vendors like IRI and Progress Software, as well as leading well-received sessions at Forrester Forums.

George was a senior analyst at Forrester Research from January 2003 to November 2005, publishing and advising clients on consumer goods value chain topics. Prior to joining Forrester, his 20-year IT career included senior marketing, product management, sales, and business development roles in firms like MSA, Digital, SSA, and Mapics. Prior to rejoining Forrester in April 2007, he was general manager in one of BT’s enterprises, building a portfolio of applications and services for retailers.

George has a bachelor’s degree in Economics from Exeter University and a master’s degree in Operational Research from Warwick University Business School. George has been the architect and lead implementer for global ERP, supply chain, and financial implementations for multinationals operating in B2C and B2B markets. He holds the APICS CPIM certification and is a Goldratt Institute-certified Jonah. He is a CIMA-qualified accountant and a certified management consultant.

He is member by examination and professional experience of the Chartered Institute of Marketing and of the British Computer Society.

15 October, Wednesday
16:00 - 16:45
Session: Trends in International Retailing - Keys to IT-Business Alignment

Peter van Leeuwen is a Sr. Innovation Manager at KPN Consumer market and responsible for the product development and service innovations in (mainly) the Mobile market. He has build up a career in financial services like collections, risk management and payment services. His main focus at the moment is NFC enabled Mobile services. More specific, his goal is level a path for the introduction of NFC mobile payments, ticketing services (including public transport) and loyalty in the Dutch Market. He is also a member of the GSMA Pay Buy Mobile Initiative core team and is taking part in the GSMA and EPC (European Payment Committee) cooperation workgroup.

16 October, Thursday
10:30 - 11:30
Session: Mobility & Near-field Communications Panel - The New Era of Ubiquitous Retailing

Karen López, I.S.P.
Senior Project Manager and Principal Consultant
InfoAdvisors, Inc.

Karen is a seasoned IT professional with more than twenty years of experience in data architecture design, development processes and information management. Her work has focused on helping IT teams choose appropriate methods and standards, based on the team’s culture and environment. She has authored numerous articles and whitepapers on development processes, industry standard data models and enterprise data management antipatterns.

As an ARTS expert for more than 10 years, she has assisted retailers and software vendors in achieving the benefits of better integration, better control of development costs and faster deployment of IT solutions with the ARTS standards. Karen has served as a consultant to ARTS and lead the implementation of the ARTS Data Model as the core for application development for retailers.

16 October, Thursday
13:00 - 17:00
Workshop #2: ARTS Data Model

Richard Mader is the Executive Director and a founder of the Association for Retail Technology Standards (ARTS) a division of the National Retail Federation (NRF).

Mr. Mader has over 35 years’ experience in retail information management, having served as SVP and CIO for Boscov’s and Bon-Ton Department Stores, Director of Corporate Systems for Federated (Macy’s) Department Stores and Manager of Programming and Operating Systems for McCrory’s.

Mr. Mader is recognized as a leader in Retail Information throughout the world. He has made presentations at Retail and Distribution conferences in the US, South Africa, Europe, UK, and Japan.

16 October, Thursday
11:30 - 12:00
Session: Closing Remarks: Key Take Aways

In this former role he had direct responsibilities for the company-wide telecom strategy, store technology evolution and EFT Systems, for all stores formats, including franchises and company owned stores. He implemented most of the new technology projects within Casino’ stores, such as Electronic Shelf Labels, Self Scanning and Self Checkout. Board member of MERCATEL, he also serves on multiple advisory boards in key technology areas.

In his previous position as Customer Care Director, he had full responsibilities including the management of company-wide user support, as well as store systems and electronic transfers. He also was a key driver in setting up new front edge technology mobility services and outsourcing the desktop management services. Before joining Casino in 2000, he held multiple senior management positions within Hewlett-Packard for 15 years, most recently as European Network Manager.

The € 24.9 billion Casino Guichard-Perrachon owns and operates more than 10,000 hypermarkets, supermarkets, restaurants, convenience stores, and specialty shops under the names of Géant Casino, Casino Supermarché, Petit Casino, Casino Cafétéria, Franprix, Leader Price, Monoprix, Eco Service, Vival and Spar, among others. Casino is the number one convenience store operator in France. The company also has outlets in Holland, Asia and Latin America. France’s Rallye SA owns 51% of Casino.

15 October, Wednesday
10:30 - 11:15
Session: Pervasive Customer Service - The Practical Application of Innovative Store Technologies

16 October, Thursday
10:30 - 11:30
Session: Mobility & Near-field Communications Panel - The New Era of Ubiquitous Retailing

David has over 25 years experience in systems integration, automation, and software-based solutions in consumer packaged goods industries and grocery retailing. His previous Mettler Toledo responsibilities included managing the North America operations for software applications and ERP integration in food, consumer products, and pharmaceutical segments.

He has also worked in the packaging equipment industry with consumer packaged goods manufacturers in the areas of operations, marketing, and service.

David received a Bachelors degree in Bio-medical engineering from the University of Dayton and completed a Masters degree through the Executive MBA program at the Fisher College of Business of The Ohio State University.

15 October, Wednesday
13:30 - 15:30
Afternoon Business Track: The Green Agenda – Carbon Labeling and Fresh Item Management

Peter Ollikainen is Director of Business Development within Nokia’s Corporate Business Development group. He is responsible for searching and identifying business opportunities which can generate new sources of revenue for Nokia, and building tangible business plans based on those.

Peter joined Nokia in 1994. He has held various key positions within R&D, product marketing, business development and business management and has worked in many different business areas including wireless data products, digital services and mobile phones within Europe, China and APAC.

Prior to his current appointment, Peter was in charge of global product marketing for Nokia Eseries range of products.

Peter holds a Masters degree in Computer Sciences, majoring in Software Systems, from the Tampere University of Technology in Finland.

16 October, Thursday
10:30 - 11:30
Session: Mobility & Near-field Communications Panel - The New Era of Ubiquitous Retailing

Jerry Rightmer
Vice President, Application Strategy
Oracle Retail

Jerry Rightmer is responsible for application strategy at Oracle Retail. Rightmer’s primary responsibility is the Oracle Retail Application Blueprint, SOA Strategy and Retail Reference Model, incorporating the best-in-class applications and technology developed and acquired by Oracle to serve the retail industry. Prior to his current role Rightmer was the Senior Vice President, Chief Technology Officer and co-Founder of 360Commerce, where his team established leadership in the retail technology industry through the adoption and development of leading edge technology and standards.

Jerry is a member of the ARTS Board of Directors and currently serves as the Chairperson of the ARTS XML Technical Committee.

During Rightmer’s seventeen years in retail system development, he has worked with a number of department store, mass merchant, specialty and e-commerce retailers.

16 October, Thursday
13:00 – 17:00
Workshop #1: ARTS XML and SOA

Hendrik Scheider has four years of experience in the area of retail business-process optimization, focussing on self-checkout and multi-channel vending. As a project manager for Wincor Nixdorf he has successfully accompanied the development and deployment of retail software and hardware in heterogeneous process and IT environments.

Holding a Master's degree in computer science and semiotics, he is a member of the ARTS SOA Blueprint and Retail Transaction Interface workteam, and he shapes Wincor Nixdorf's own SOA strategy as part of their product and services offering. He has conceived and realized knowledge management strategies for distributed work teams and serves as project and process auditor.

Hendrik has acquired practical experience in software development for more than ten years, using the full breadth of technologies from application servers driving web shops to mobile Java on the hand held. And he has worked in dot-com startups like Pixelpark as well as established IT vendors like GE Compunet.

16 October, Thursday
13:30 – 15:30
Afternoon Technology Track: Global POS: Integration Keys through Unified POS, POS Log, RTI

Karsten Schütt is Managing Director of Heinrich Deichmann Schuhe GmbH & Co. KG. In his position, Mr. Schütt is responsible for global IT and Logistics within the group. He started his career at McKinsey where he worked for four years as a consultant. After serving as director IT and Logistics for Hamburg-sased shoe retailer Ludwig Goertz, he became Managing Director of Deichmann in November 1998.

15 October, Wednesday
9:45 - 10:30
Keynote Address and Host Country Welcome

Session: Efficient IT Structures for a Pan European Retail Company

Sri is a Senior Software Engineer with IBM and Chair of the ARTS SOA Best Practices for Retail, involved with the adoption and implementation of Service Oriented Architecture and supporting standards in the Retail industry. Previously, Sri has worked on e-Commerce solutions for Retailers as well as with encryption technologies for secure payments. Sri has been an active contributing member of other emerging ARTS standards as well such as Web Services for POS and the ARTS SOA Blueprint for Retail.

15 October, Wednesday
13:30 - 15:30
Afternoon Business Track: SOA: Making It Happen with ARTS XML

Frank Urbaniak has spent his professional career working in retail store automation operations, and has spent the past seven years as a Consulting Principal of C-CORE Consulting Group. C-CORE’s RAPID Project technology evaluation methodology for POS, WFM and Product Maintenance have been used successfully at retailers such as Sobeys of Canada, AMC Theatres, New York and Company, Subway, PPG, Ritz Cameras, Interstate Batteries and The Pantry. C-CORE was the first NRF partner approved for the ARTS ITT/RFP program.

Prior to consulting, Frank worked at various retailers such as ShopRite and A&P, where he led the Program Management Office and was Vice President of Store Automation, responsible for the deployment of POS and store technology applications including workforce management, DSD management, store replenishment, e-learning, ESL’s, self-checkout, scale management, loyalty programs, and the Help Desk.

15 October, Wednesday
13:30 - 15:30
Afternoon Business Track: Selecting the "Right" Application for your company with ARTS RFP’s (ITT’s)

Heinz-Joachim Wilke is Senior Consultant security firm ES Consulting e.K., the chief consultancy partner for DB Kommunikationstechnik’s video analytics and digital signage project. Joachim brings many years of expertise in the European security sector working with CENELEC – European Commission for the Security Standards as a delegate of the German Security Industry; and Chairman of the Board, Vice Chairman & Board Member, and Leader of the working group for CCTV Activities of the Association for Manufacturers and Installers of the German Security Industry in the course of several years. In his association role, Joachim has served in the delegation advisory council for the Security Exhibition in Germany; delegation to the technical work group of the association of the service and monitoring stations in Germany and Austria; and leader of the study for the importance, acceptance, and usage of CCTV in public areas together with the European Center of Crime Prevention.

16 October, Thursday
9:45 - 10:30
Session: Deploying Video Analytics to Enable Effective Store Operations