The NRFtech: IT Leadership Summit provides top-notch educational sessions that address the biggest challenges facing retail CIOs’ today. Learn from innovative retailers and industry leaders as they share their experiences and knowledge to help you achieve success in this highly competitive and constantly changing business environment.
Opening Keynote Session
Focus on the Guest and the Rest Will Follow
Hear CEO, Maxine Clark and CIO, Dave Finnegan discuss how Build-A-Bear Workshop uses unified channel strategy to understand the current mindsets of its young, digitally connected guests and their expectations in the future. Learn more.
Special Luncheon Presentation
The Start-Up of You
Based on his #1 New York Times bestselling book with LinkedIn co-founder Reid Hoffman, Ben Casnocha presents a bold guide to thriving in a world where every professional must be the entrepreneur of his or her own life. Hear about the Silicon Valley strategies that can jump-start your career. Learn more.
Day One Closing Keynote Session
Engaging Customers at the Point-of-Interest
Calvin Hollinger, Chief Information and Logistics officer for Urban Outfitters, will provide real use-case statistics and key learnings that illustrate how mobile devices lend the ability to provide customers a truly “channel-less” shopping experience that goes well beyond simply mCommerce and mobile POS. Learn more.
Big Data - The Next Frontier for Innovation, Competition and Productivity
Panelists will focus on how the analyzing very large data sets (“Big Data”) will become a key basis of competition, underpinning new waves of productivity growth, innovation, and consumer experience in the retail industry. Learn about adoption challenges, impact on organizational structure and how to start using Big Data today. Learn more.
The Case for an eCommerce IT Org Change
Kevin Ertell, who's 27-year retail career has included time running retail stores, heading IT groups and building and running eCommerce organizations, will share his thoughts on the hows and whys of creating eCommerce and IT organizational structures and processes that best support the rapidly changing world of retail in the digital age. Learn more.
Moosejaw Madness: Taking the Customer Experience to More Notable Places
Gary Wohlfeill, Creative Director at Moosejaw, will talk through the company’s approach to creative integration from the newest spaces of customer connection (Facebook, Twitter, Mobile, Augmented Reality, and more) and show how it fosters authentic creative connections with its customers through new channels and technology. Learn more.
Retail Next Sessions
This series of short 15-20 minute presentations will highlight retail’s future wave of innovators. These companies push well beyond traditional and even digital retailing to foster new business models, drive game-changing and inspired ideas, and separate real business innovation from “noise.”
Checking In with Customers
Join Co-Founder and CEO of LocalResponse, Nihal Mehta, to hear how to leverage constantly emerging and evolving social streams to reach customers when and where they want. Learn more.
Community-centric Commerce: How to Leverage Emerging Social Networks and Customer Generated Content
ModCloth's Co-Founder and CEO, Eric Koger, will share his insights on user-curated product discovery experiences and how to seek inspiration for your brand from internal team members and customers. Learn more.
The Retail Renaissance
Zaarly CEO and Co-Founder Bo Fishback will discuss how the convergence of technology and market forces will soon foster another huge shift that will enable entirely new markets to be born. Learn more.