CGI developed CGI Retail Xp360, a comprehensive, flexible omni-channel platform that builds on legacy systems to create a modern, scalable integrated solution that delivers a seamless customer experience across all channels. Customer-centric, modular and configurable, CGI Retail Xp360 offers the flexibility to empower RCS organizations to deliver innovative services quickly, and focus on their customers, ensuring they are central to their digital strategies.
The platform includes a core component (Foundation) that provides a unified, comprehensive and shared 360-degree vision of a RCS organization’s customer data throughout their business. Beyond the Foundation component, RetailXp360 offers three modules: Stores manages in-store client interactions; Engagement fosters loyalty through tailored offers, and flexible marketing campaigns; and Customer enables advanced customer interactions.
CGI Retail Xp360 enables RCS organizations to easily enhance the customer experience in alignment with their business objectives and priorities. Supported by a strong collaborative framework, the solution is configurable by each client to meet its unique requirements, deliver quick and sustainable benefits, while continuously improving the customer experience over the long term.