NRF 2018. Convention and EXPO: January 13-15, 2019. Jacob K. Javits Convention Center, NYC. #nrf19.
TEST

Irisys

Swan Valley,  NORTHANTS 
United Kingdom
http://www.irisys.net
  • Booth: 4055

The benefits of people counting are widely known, however with the advanced features of Vector 4D you can go beyond just counting people and optimise the whole customer experience.

Combining employee detection, zone based dwell measuring and unrivalled accuracy levels in excess of 99%, the Vector 4D is the next generation of people counter.

The unique passive staff detection functionality of Vector 4D can provide key insights in to how staff interact with customers and how they affect conversion ratios, all whilst enabling the exclusion of staff from counts.

Using infrared time of flight sensors, the Vector 4D is not affected by bright sunshine, total darkness or shiny and reflective surfaces. Up to 30 devices can be connected together to cover large areas or wide openings and up to 32 detection lines and zones can be configured to track all possible movements.

For more information, visit www.irisys.net

Visit Exhibit #4055 for a demo to discover how we can take you beyond people counting


 Press Releases

  • In retail, the benefits of people counting are widely known and counting devices are used in many stores worldwide. The Irisys Vector 4D is the next generation of these sensors – featuring advanced functionality that goes beyond just counting people, allowing you to optimise the whole customer experience.

    About Vector 4D

    Vector 4D Logo

    The Vector 4D is the latest product from Irisys and is the result of many years of development and listening to customer feedback. Irisys have a reputation for high quality products and counting accuracy – the Vector 4D delivers both of these by utilising innovative Time of Flight technology.

    Time of Flight people counting uses invisible infrared light that ensures the same high level of accuracy in the brightest of sunlight and total darkness. In real world test installations, accuracy levels in excess of 99% were recorded.

    Installation and setup is extremely simple; the PoE version requiring only one cable. Devices are able to be configured locally or remotely via the Irisys’ Estate Manager platform.

    Using the Estate Manager platform, multiple devices can be configured to create one counting network to cover large openings or even entire stores. Specially created algorithms ensure customers are seamlessly tracked when moving between each device's field of view. This ensures accurate counting by any one of up to 32 registers that can be set up on each counting network.

    Customer demographics can be estimated using height data that is accurate to within +/- 2cm. This is much more accurate than other technologies used to count people which only estimate the height and can vary by as much as +/- 10cm. The Vector 4D has a smart auto height set up feature that learns the height of the floor it is looking at. Stairs and ramps are not an issue and accurate heights of customers using these can be detected. This precise height data could also be used to filter out children if required.

    Employee Detection and Customer Dwell

    These two functions are made possible thanks to the Time of Flight sensor technology. Other people counting device manufacturers claim that their devices can do this too, however they are not as accurate as often dwelling people are lost by the sensor and their staff detection feature requires additional hardware and complicated set up.

    With the Vector 4D, these functions are built in as standard. The infrared Time of Flight sensor does not lose track of a person whether they are moving or standing still. And employees are easily identified by wearing a passive lanyard made of a special material.

    Future blog posts in this series will detail how each of these functions work and some of the numerous applications that they can be used for.

    BOOK A DEMONSTRATION @ NRF 2019

  • Employee identification is an emerging trend in people counting sensors. The applications for this functionality are very varied and range from excluding staff in low traffic flow environment for more accurate data, to understanding how staff movements influence customers and even to automating calls for staff when customers are waiting.

    How does it work?

    But first, it is important to understand how it all works. As detailed in the Introducing Vector 4D post, the Vector 4D uses a Time of Flight sensor to detect invisible infrared light that has been reflected off people passing beneath it. Analysing this information using proprietary algorithms, it can accurately identify when there is a person present.

    Staff can be identified by wearing a passive lanyard made from a special material. The infrared light reflected from this material has a special signature that can be identified, ensuring the employee is correctly identified.

    The lanyard is unobtrusive, discreet and works independently of clothing colour or style. Unlike other people counters that can detect staff, the Vector 4D does not require RF tags, beacons, batteries or any complicated set up.

    Privacy for the staff member is maintained as the system does not distinguish between individual staff members.

    Do I need to identify staff?

    If you answer “yes” to one or more of the questions below then it is likely that having a people counter than can accurately identify employees is important.

    • Do you have a low traffic flow environment where staff movement distorts the data?
    • Do you want to exclude employees from counts?
    • Do you want to specifically count employee movements?
    • Do you want to understand how staff interact with customers?
    • Do you want to automate calls for staff when a customer is waiting?
    • Do you have door or security staff working within your store?

    Data is only useful if it is accurate. By excluding employees and improving the accuracy of your footfall data you can make better informed decisions.

    By identifying staff, new metrics about how staff interact with customers can be reported. This topic will be discussed further in future blog posts, along with applications such as automating calls for staff attendance when a customer is waiting.

  • Being able to count people as they pass a certain point only gives you limited information – how many people have gone past that certain point. By measuring the length of time a person dwells in a particular area you can add an additional level of detail to this information. For example, in a retail environment instead of just measuring how many people go past a particular display, you could also measure how long they spent at the display and understand how engaged they were with it.

    How does it work?

    To start measuring customer dwell tiDwell Zone-1me, all that needs to be done is to create a zone in the intuitive web based Vector 4D set up interface. Zones work like count lines, however instead of counting when people pass through them, they count when people are within them. The image on the right shows the count zone set up next to the Irisys office reception desk.

    As detailed in the Introducing Vector 4D post, the Vector 4D uses a Time of Flight sensor to detect invisible infrared light that has been reflected off people passing beneath it and can accurately identify when there is a person present. It can do so even in tough lighting conditions such as bright sunshine and darkness. Privacy is also protected as the sensor only sees the infrared image and no individuals can be identified. The camera on the device is only for setup and audit purposes.

    Dwell time histogram

    Dwell Histogram

    Once the dwell data has been captured, the system stores it and is able to create histogram charts that show the distribution of time spent in the zone. The chart above shows the dwell time distribution for today from the Vector 4D installed in our office’s reception.

    In retail, product displays and advertisements can have huge impact on sales. Gondola end displays are known to increase sales by up 160% (Shop! Association – POP Compliance) so it is important that this valuable space is used effectively.

    With dwell measurements you can now accurately answer questions such as:

    • How many customers walked past the display?
    • How many customers engaged with the display? Done by counting the number of customers that stopped for more than 5 seconds in front of the display
    • Average length of engagement with display – did the customers engage long enough to take on the message you were trying to send?

    Using this data you can now objectively benchmark or A/B test displays, product placements and store layouts.

    By combining the advance employee detection functionality and dwell measurement capabilities of the Vector 4D, it is possible to truly go beyond people counting and measure customer and staff interactions, automate calls for cleaning or maintenance staff, and even trigger attendance calls for staff when customers are waiting. Each of these will be discussed in future blog posts in this series.

  • In retail there are many customer touchpoints that directly affect the level of customer service they receive and their intention to purchase, but are non-value adding. These touchpoints are considered essential and whilst not adding value, doing them wrong, badly or not at all can have huge detrimental effects.

    Therefore, it is essential that costs at these points are minimised, however this needs to be balanced against providing the required level of service; and this is where the Vector 4D people counter can help.

    How does it work?

    The Vector 4D is the next generation of people counter. It utilises an infrared time of flight sensor and advanced staff detection and dwell measurement features to provide real-time data and solutions for retail, smart buildings and many other applications.

    Combining these advanced features, the Vector 4D can accurately identify when a customer is waiting in a designated zone and send an alert to a staff member. As employees can be detected by the device, it allows for various metrics about customer wait time and customer service time to be collected.

    By operating on a staff call basis, staff can be present when required, ensuring customers are served promptly. Staff efficiency is therefore maximised as the remainder of their time can be utilised on other tasks, or costs reduced as jobs could be combined.

    Many applications

    Potential applications for this functionality are not just limited to customer service desks in retail, supermarkets or banks.

    happy-woman-choosing-pendant-at-jewelry-store-487418836_2925x4107

    Changing rooms, deli counters and speciality food areas can benefit too. Only needing to be attended when customers are present, Vector 4D can alert staff when customers are waiting at these areas and ensure they are served promptly, all whilst measuring customer wait time and service time so performance can be assessed.

    Jewellery counters, mobile phone shops, car showrooms and travel agents can also benefit from this functionality. A customer cannot purchase any of these products without the assistance of a member of staff. By alerting staff to customers that have been viewing a particular product display, Vector 4D helps ensure that sales opportunities for these high value items are not missed.

    WE ARE EXHIBITING AT NRF 2019
    BOOK A PRODUCT DEMONSTRATION NOW

  • In today’s competitive market, every retailer is trying to increase their profitability and sales revenue, but can you really do this if you do not understand how your staff interact with customers?

    By combining advanced staff detection and dwell measurement features, the Vector 4D is able to provide objective data for business decision making.

    How does it work?

    The Vector 4D is more than just a people counting device. Featuring an infrared Time of Flight sensor, it can accurately distinguish between customers and staff members that are wearing lanyards made of a special material. Unlike other people counters that detect staff, this system is passive, is not influenced by clothing, does not require any complicated setup or additional hardware and protects staff privacy as they are not personally identifiable.

    Paired with zone based dwell measurement functionality that can monitor how long a person has been waiting in a particular area, information about how long customers wait for staff and how much time it takes staff to serve them can be gathered.

    Do you have the capacity to increase sales?

    Having a target to increase sales is all well and good, but what if staff do not have the capacity to do this?

    Sales data can be combined with customer interaction time data, allowing for predictions to be made about the number of staff required to meet sales targets, as well as highlighting to managers when staff are under and over performing.

    By truly understanding how staff interact with customers, how long it takes them to engage with a customer and how long they spend serving a customer, it enables retailers to make efficiencies. These could be in streamlining time consuming tasks that slow the sales process, therefore allowing staff to serve more customers, or it could be in identifying times when customer flow is low so staff hours can be reduced or allocated elsewhere.

    Learn from high performing stores

    By installing sensors in multiple stores, high performing stores can be identified and benchmarked. Best practices can be learned and rolled out to all locations, therefore increasing the overall staff efficiency across all stores and enabling them to meet increase sales figures.

    This application is just one of the many features that take the Vector 4D from being just a people counter, to a device that can optimise the whole customer experience!

    WE ARE EXHIBITING AT NRF 2019
    BOOK A PRODUCT DEMONSTRATION NOW


 Products

  • Vector 4D People Counter
    Combining employee detection, zone based dwell measuring and unrivaled accuracy levels in excess of 99%, the Vector 4D is the next generation of people counter....

  • The benefits of people counting are widely known, however with the advanced features of Vector 4D you can go beyond just counting people and optimise the whole customer experience.

    Combining employee detection, zone based dwell measuring and unrivaled accuracy levels in excess of 99%, the Vector 4D is the next generation of people counter.

    The unique passive staff detection functionality of Vector 4D can provide key insights in to how staff interact with customers and how they affect conversion ratios, all whilst enabling the exclusion of staff from counts.

    Using infrared time of flight sensors, the Vector 4D is not affected by bright sunshine, total darkness or shiny and reflective surfaces. Up to 30 devices can be connected together to cover large areas or wide openings and up to 32 detection lines and zones can be configured to track all possible movements.

    For more information, visit www.irisys.net

    Visit Exhibit #4055 for a demo to discover how we can take you beyond people counting