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  • Booth: MR12


Helping clients digitally enable a best-in-class experience

The CGI Retail and Consumer Services (RCS) practice is a dynamic group with over 4,300 professionals, including over 800 subject matter experts. Our business and IT consulting services cover the entire value chain from Supplier to the Supply Chain and Merchandising.

- CGI helps organizations digitally transform to provide seamless omni-channel customer experiences, enhance personalization and meet customer expectations for new offers, products and services

- We support 700+ clients globally across the retail, wholesale, consumer packaged goods and consumer services sectors

- We collaborate with six of the largest grocery chains in Europe, 2 of the largest grocery chains in Canada and five of the world’s top 10 luxury goods brands

- Our 2 world-class Global Retail and Consumer Services Centers of Excellence (CoE) located in Lille, France and Toronto, Canada, incorporate the latest retail technologies and solutions, enabling our clients to look into their future and identify the type of differentiated experiences they can provide to their customers

Visit us in the Innovation Lab and experience our new innovative platform; Retail Xp 360


 Press Releases

  • Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms, with 74,000 professionals across the globe.

    In Retail and Consumer Services (RCS), we help organizations transform to provide seamless omni-channel customer experiences using real-time insights to better understand customers, empowering employees, creating new revenue streams, and protecting against cyber threats.

    The CGI Retail and Consumer Services (RCS) practice is a dynamic group with over 4,300 professionals, including over 800 subject matter experts. Our business and IT consulting services cover the entire value chain from Supplier to the Supply Chain and Merchandising.

    - CGI helps organizations digitally transform to provide seamless omni-channel customer experiences, enhance personalization and meet customer expectations for new offers, products and services

    - We support 700+ clients globally across the retail, wholesale, consumer packaged goods and consumer services sectors

    - We collaborate with six of the largest grocery chains in Europe, 2 of the largest grocery chains in Canada and five of the world’s top 10 luxury goods brands

    - Our 2 world-class Global Retail and Consumer Services Centers of Excellence (CoE) located in Lille, France and Toronto, Canada, incorporate the latest retail technologies and solutions, enabling our clients to look into their future and identify the type of differentiated experiences they can provide to their customers

    Visit us in the Innovation Lab and experience our new innovative platform; Retail Xp 360

  • Founded in 1976, CGI is one of the world’s largest IT and business consulting services firms, with 74,000 professionals across the globe.

    In Retail and Consumer Services (RCS), we help organizations transform to provide seamless omni-channel customer experiences using real-time insights to better understand customers, empowering employees, creating new revenue streams, and protecting against cyber threats.

    The CGI Retail and Consumer Services (RCS) practice is a dynamic group with over 4,300 professionals, including over 800 subject matter experts. Our business and IT consulting services cover the entire value chain from Supplier to the Supply Chain and Merchandising.

    - CGI helps organizations digitally transform to provide seamless omni-channel customer experiences, enhance personalization and meet customer expectations for new offers, products and services

    - We support 700+ clients globally across the retail, wholesale, consumer packaged goods and consumer services sectors

    - We collaborate with six of the largest grocery chains in Europe, 2 of the largest grocery chains in Canada and five of the world’s top 10 luxury goods brands

    - Our 2 world-class Global Retail and Consumer Services Centers of Excellence (CoE) located in Lille, France and Toronto, Canada, incorporate the latest retail technologies and solutions, enabling our clients to look into their future and identify the type of differentiated experiences they can provide to their customers

    Visit us in the Innovation Lab and experience our new innovative platform; Retail Xp 360


 Products

  • Retail Xp360
    CGI Retail Xp360 is a cloud-based platform enabling Retailers deliver a seamless and real-time experience. The solution leverages legacy your applications in a modular and scalable environment providing customers and employees end-to-end visibility....

  • CGI developed CGI Retail Xp360, a comprehensive, flexible omni-channel platform that builds on legacy systems to create a modern, scalable integrated solution that delivers a seamless customer experience across all channels. Customer-centric, modular and configurable, CGI Retail Xp360 offers the flexibility to empower RCS organizations to deliver innovative services quickly, and focus on their customers, ensuring they are central to their digital strategies.

    The platform includes a core component (Foundation) that provides a unified, comprehensive and shared 360-degree vision of a RCS organization’s customer data throughout their business. Beyond the Foundation component, RetailXp360 offers three modules: Stores manages in-store client interactions; Engagement fosters loyalty through tailored offers, and flexible marketing campaigns; and Customer enables advanced customer interactions.

    CGI Retail Xp360 enables RCS organizations to easily enhance the customer experience in alignment with their business objectives and priorities. Supported by a strong collaborative framework, the solution is configurable by each client to meet its unique requirements, deliver quick and sustainable benefits, while continuously improving the customer experience over the long term.