NRF 2020 Vision: Retail's Big Show. Convention and EXPO: January 12-14, 2020. Jacob K. Javits Convention Center, NYC. #NRF2020

Mad Mobile

Tampa,  FL 
United States
http://www.madmobile.com
  • Booth: 5755

Concierge is the award-winning mobile platform for retail store associates. Concierge empowers store associates with MPOS, Self-Checkout, Clienteling, Endless Aisle, and Fulfillment capabilities all-in-one mobile application. The platform leverages a retailer’s existing systems to quickly launch modern customer journeys that drive store sales.

Major retailers have launched Concierge including Ralph Lauren, Meijer, Estee Lauder,  Talbots, Brooks Brothers, Urban Outfitters, Anthropologie, Burlington, Helzberg Diamonds, Century 21 department stores, Stein Mart, Free People, Books-A-Million, and VF Corp. (The North Face, Timberland, Vans).

Concierge is running in thousands of stores globally. The platform will process more than $5 Billion in orders this year.

Mad Mobile is an Apple Mobility Partner. Concierge is also partnering with Salesforce, Aptos, Adyen, VeriFone, Ingenico, Zebra, Aila, CompuCom, and Oracle.

Offices in Tampa (HQ), NYC, Milan, Buenos Aires, and London. 


 Products

  • Apple based Self-Checkout
    Designed for retailers of every type incl grocery. This Apple iPad-based SCO is powered by an enterprise Cloud POS solution with leveraging Apple’s VAS services to seamlessly identify Customers, enroll them in Loyalty and pay through the Apple Wallet....

  • Come see the first Apple based Self-Checkout solution! Designed for retailers of every type including grocery. This Apple iPad-based SCO is powered by an enterprise Cloud POS solution with leveraging Apple’s VAS services to seamlessly identify Customers, enroll them in Loyalty and pay through the Apple Wallet. Test out an Apple approved checkout experience that’s personalized to every user and features Dark Mode.

  • Concierge - mPOS
    Launch mPOS in a matter of weeks without having to replace your current POS. A quick, secure, and seamless checkout experience for the customer....

  • Transact anywhere in the store

    Skip the lines and provide the benefit of fast and convenient checkout with MPOS. Leverage existing POS infrastructure and mirror your current checkout process and payment types including Apple Pay and Android Pay.

    Stop sales from walking out the door

    Check out customers quickly. Line-busting with MPOS prevents customers from walking out the door frustrated.

    Add MPOS devices NOT registers for peak traffic

    Simply add MPOS devices instead of registers to stores to handle peak traffic. MPOS devices take up less floor space and cost less than registers to setup and operate.

    Split Ticket Transactions. One Swipe

    Check out with both online and in-store items in the cart, even with two different processors. Concierge features unique technology to support split ticket transactions.

  • Concierge - Clienteling
    Clienteling & Outreach: Deepen the Customer relationship by providing 1:1 outreach, scheduling activities and selling outside the 4-walls...

  • They’re not just your customer when they enter the store.

    Enable store associates to connect with their customers via email or text to drive store traffic, deepen loyalty, and increase sales.

    Reach Out

    Use customer insights to anticipate needs. Birthday? Anniversary? Time to replenish? Send personal messages to customers via text or email, invitations to store events, create appointments, share product ideas.

    Share Products Buy Links

    Send text messages or emails to customers with Buy Links for suggested products. The associate gets credit for the online sales they generate.

  • Concierge - Assisted Selling
    Deliver a personalized shopping experience with a 360 degree view of the customer with purchase history, wishlist, and recommendations....

  • A Trusted Advisor

    Make product recommendations based on customer interests and past purchases. Scan items to view product details and availability for products in different sizes or variants.

    Endless Aisle

    Prevent lost sales and expand the sales opportunity by searching for items available online and in nearby stores. Ship to Home or Ship to Store.

    Create Looks

    Inspire customers with personalized looks based on style trends, buying behavior, and preferences.

  • Concierge - Fulfillment
    Provides associates a one-stop shop to manage and fulfill orders coming in from the web - whether to be picked up in store at a later time, or to be packed and shipped off to the customer....

  • Pick, Pack & Ship

    The ability to fulfill orders in the store and drive BOPIS and Pick, Pack and Ship journeys.

    Faster, Better BOPIS

    Manage in-store fulfillment for BOPIS orders using the same application. Store associates on the floor are notified to pick orders so customers get their orders faster.

    Increase AOV

    Most BOPIS customers buy additional items at pickup. Enable store associates to recommend complementary items to increase order size.