Great experiences are the number one source of repeat customers
When customers can skip a line and easily drop a parcel to an intuitive self-service pod, they’ve been blessed with 5 minutes of their day back. Delighting customers with simple ways to make their lives easier keeps them coming back. With a NPS of 80, our Self-Service Returns does just that.
In-store returns can be a headache for store staff, who have to find time and space to sort out parcels coming back from customers. Freeing their time with a Self-Service Returns pod in stores means happier staff and more time selling.
Peak is no problem
When seasonal or daily peaks come around and the returns are flooding in, you need a way to manage that traffic. Self-Service Returns divert returns traffic away from your checkouts so that you can keep your store operation moving fast.
- Fully branded pod
- Customer information captured via touch screen inputs
- Accepts pre-booked returns with code scanning
- Prints shipping labels
- Secure locks on pod hatch and door
- Digital tracking and receipts
- Easy to use staff application running on existing devices
- Integrated to your systems