Doddle

Kent,  DE 
United States
http://solutions.doddle.com
  • Booth: 3301

Doddle believes in the power of lasting impressions. For us, that means creating delivery and returns experiences that shoppers will remember and keep coming back to.

Our white-labelled technology enables your customers to collect & return their online shopping from the place that suits them best. Efficient, fast and flexible for consumers. Simple and cost effective for retailers. And greener, cleaner streets for us all.

We have a unique background in dealing directly with shoppers and pioneering technology innovations that gives us a unique position in the delivery and returns arena. We know that it’s not enough to simply offer technology – that’s why we consult with retailers at every stage to understand their specific needs and customer journeys.

Of course, it all comes down to the bottom line. We make retailers more profitable by powering solutions which drive loyalty, remove manual processes, minimise returns time out of stock, create cross-selling opportunities and give staff time back to focus on serving customers.

Doddle works with some of the world’s best loved brands like Amazon, ASOS, USPS and M&S, to name a few.


 Products

  • Self-Service Returns
    Shoppers want to return products to stores. Doddle’s Self-Service Returns means customers spend more time shopping and less time handing products back. Even better, it gives your staff their time back to focus on helping customers....

  • Great experiences are the number one source of repeat customers
    When customers can skip a line and easily drop a parcel to an intuitive self-service pod, they’ve been blessed with 5 minutes of their day back. Delighting customers with simple ways to make their lives easier keeps them coming back. With a NPS of 80, our Self-Service Returns does just that.


    Unburden staff
    In-store returns can be a headache for store staff, who have to find time and space to sort out parcels coming back from customers. Freeing their time with a Self-Service Returns pod in stores means happier staff and more time selling.


    Peak is no problem
    When seasonal or daily peaks come around and the returns are flooding in, you need a way to manage that traffic. Self-Service Returns divert returns traffic away from your checkouts so that you can keep your store operation moving fast.


    Features:

    • Fully branded pod
    • Customer information captured via touch screen inputs
    • Accepts pre-booked returns with code scanning
    • Prints shipping labels
    • Secure locks on pod hatch and door
    • Digital tracking and receipts
    • Easy to use staff application running on existing devices
    • Integrated to your systems