Customer journeys are difficult to predict and often change quickly. Many traditionally built technologies force how you define the customer journey, and can be further constrained by your internal systems and processes.
With Enactor, the customer journey focuses on a number of interaction points that are service based, either assisted or unassisted by your staff. Enactor easily connects e-commerce transaction information with all customer facing devices and channels.
That means your customer journeys can be defined by the customer’s desired goal or outcome, as opposed to how your IT is structured.
Enactor is a suite of world-class Retail applications for tier 1 and middle-tier retailers which span all customer channels including POS, mobile, kiosk, self-checkout and online as well as all the back end systems for Omni-channel and enterprise management.
At NRF, Enactor will be showcasing:
- Enactor Omni Channel EPOS
- Enactor Retail Hub
- Enactor Estate Management
- Enactor Toolkit
Supporting global & national retailers across Europe, The USA and Africa.