Forrester Research Inc.

Cambridge,  MA 
United States
http://feedbacknow.com
  • Booth: 1103

FeedbackNow by Forrester is the worldwide leader for real-time customer feedback solutions to reach service level excellence – daily. FeedbackNow offers the innovative solution paired with extensive experience to create 100% real-time transparency across all your instore and online touch points. Not only can our solution be deployed at any customer touch point but it is specifically tailored for each to achieve maximum customer response rates. Our Smiley Boxes can be deployed by embedding our interface into your APP/website, setting up a voting stand at an exit point or counter solutions at cash registers.
FeedbackNow by Forrester provides a unique mix of experience and innovative functionalities that will exceed your expectations:

  • Combination of digital & physical feedback devices for different touch points, including only real-time, wireless solution for operational improvements
  • Proprietary methodology to impact customers experience
  • Most sophisticated analytics tools (web portal & APP & alerts)
  • Plug-and-play solution with no local IT requirements
  • Proven system with special fit to each touch point

Looking forward to welcoming you at our booth 1103!


 Products

  • FeedbackNow - real-time customer feedback solution
    To deliver excellent CX, collect customer feedback to pinpoint emerging issues before they negatively impact your operation. Our customer feedback solution provides physical and digital collection methods to collect massive amounts of meaningful feedback....

  • Intuitive devices allow organizations to achieve high customer feedback response rates. Our solution adapts to your environment thanks to our large range of digital & wireless equipment.