Messaging is becoming the new consumer reflex: customers want to communicate with businesses exactly like they do with their friends and family.
Alcméon is a Saas platform that lets retailers reinvent and improve Customer Experience thanks to business messaging.
With Alcméon, our best-of-breed business messaging solution for the entire customer journey, brands and retailers can deliver a premium CX in marketing, e-commerce and customer care across all messaging channels 24/7 at scale. Alcméon helps enterprises centralise all messages (Facebook, Messenger, Apple Business Chat, WhatsApp, GoogleMyBusiness, Twitter, Instagram, WeChat,…) in the same place to respond quickly and meaningfully to consumers. Our powerful hybrid technology combines seamlessly intelligent automation, AI, chatbots and human intervention to reduce costs and increase customer satisfaction.
Alcméon is an Apple Business Chat CSP, a Facebook Marketing Partner and Google Business Message Partner.