s2s keeps businesses up and running by being a single point of contact for internet and network services across the US and in Canada. Our team of telecommunications and IT professionals have years of experience deploying and managing internet (wired and wireless), firewalls, switches, APs and security cameras. Customer service is our top priority, earning us a customer retention rate of 99.5%. In 2017, Gartner classified s2s as a "best-of-breed remote access provider."
The s2s global operations center (helpdesk) monitors ISP connections and network appliances 24x7x365 and resolves issues effectively and efficiently. The center is manned with representatives who answer calls at any hour of any day, no prompts, no robots.
s2s receives all ISP invoices on behalf of the customer so they can be audited, and fees disputed when necessary, to ensure billing amounts are ALWAYS 100% correct. ISP fees are then consolidated into a single, monthly invoice to the customer.
In short, s2s handles the internet and the network so customers can focus on growing their business.