NRF 2021


Allen,  TX 
United States
  • Booth: 3931, MR3024

PFS is the premier eCommerce order fulfillment provider. We facilitate each operational step of an eCommerce order in support of DTC and B2B retail brands. Our scalable solutions support customized pick/pack/ship services that deliver on brand ethos with each order. A proven order management platform, as well as high-touch customer care reinforce our operation.

In addition to highly customized fulfillment operations at scale, we offer omnichannel technologies that ensure you can thrive in a digital-first future. RetailConnect, for example, equips you to expand delivery options by turning your stores into micro-fulfillment centers. With cloud-based technology and lightweight hardware, RetailConnect enables a true omnichannel operation without interrupting ongoing store operations.

Our core verticals include health and beauty, jewelry, apparel, footwear, and CPG  organizations.

With 20+ years as an industry leader, PFS is the BPO of choice for brand-centric omnichannel operations. Grow your brand with PFS’ eCommerce fulfillment services designed to keep your spirit and values front and center.

 Press Releases

  • ALLEN, TexasMarch 31, 2021 (GLOBE NEWSWIRE) -- PFS, the operations business unit of PFSweb, Inc. (NASDAQ: PFSW), a global commerce services company, announced today a contract extension with an existing international apparel client, to expand PFS’ omnichannel RetailConnect™ product into more than 30 stores in the United States.

    This announcement comes on the heels of the previously announced initial deployment for the 2020 holiday season. The first store went live with RetailConnect in early November 2020, initially supporting ship from store activity and then followed by BOPIS functionality. To date, six stores have gone live resulting in more than 20,000 orders fulfilled through March 26, 2021.

    The current expansion includes deploying 50 RetailConnect units across more than 30 stores by the end of Q2 2021. Select stores with expected higher order volumes will be equipped with multiple RetailConnect units to accommodate the demand. The units will create a more efficient omnichannel process and open up gift and customization options to be fulfilled out of the stores. In addition, the brand is replacing its existing omnichannel software with PFS’ distributed order management (DOM) technology for all its U.S. omnichannel-enabled stores.

    “This exciting announcement is an example of PFS’ innovation capabilities and commitment to solve eCommerce fulfillment challenges for our clients. RetailConnect is a unique product in the industry due to its technology driven pick/pack/ship process and creating an easy-to-use system for store associates. We are thrilled to continue building on the success of the initial RetailConnect launch last year and help this client achieve their omnichannel goals,” commented Mike Willoughby, CEO of PFSweb. “As elevated eCommerce volumes continue, it’s imperative that brands and retailers evaluate their omnichannel processes to gain efficiencies and fully utilize their store footprints to support their online channel.”

    About PFSweb, Inc.
    PFSweb (NASDAQ: PFSW) is a global commerce services company that manages the online customer shopping experience on behalf of major branded manufacturers and retailers. Across two business units – LiveArea for data-driven marketing and omnichannel experience design through technology selection, platform implementation and orchestrated services, and PFS for order fulfillment, contact center, payment processing/fraud management, and order management services – they provide solutions to a broad range of Fortune 500® companies and household brand names such as Procter & Gamble, L’Oréal USA, ASICS, Pandora, Ralph LaurenShiseido Americas, the United States Mint, and many more. PFSweb enables these brands to provide a more convenient and brand-centric online shopping experience through both traditional and online business channels. The company is headquartered in Allen, TX with additional locations around the globe. For more information, visit

    Media Relations:
    Anna Patrick
    Media Frenzy Global

    Investor Relations:
    Sean Mansouri, CFA
    Gateway Investor Relations
    Tel 1-949-574-3860


  • RetailConnect
    Turn stores into micro-fulfillment centers. With cloud-based technology and lightweight hardware, RetailConnect equips you to expand delivery options through store fulfillment, providing true omnichannel capabilities that eliminate channel conflict....

  • RetailConnect automates eCommerce fulfillment operations within your existing brick-and-mortar stores, so you can fulfill omnichannel orders as efficiently as a traditional distribution center operation. RetailConnect technology directs your store associates through pick, pack and ship processes using a combination of cloud-based software and simple, lightweight hardware that easily fits in your store stock room and keeps orders organized. The system seamlessly integrates with your eCommerce platform and distributed order management (DOM) technology, so your store associates can process orders in real-time.

    With RetailConnect, brands and retailers are equipped to integrate digital and physical store operations, eliminating channel conflict and inspiring customer loyalty through more personalized shopping experiences. Compete with the biggest names in retail by granting customers the power to choose the delivery option that best meets their needs (buy online pickup in store (BOPIS), ship from store, local delivery, curbside pickup, etc.).