NRF 2021

Radial

King of Prussia,  PA 
United States
https://www.Radial.com
  • Booth: 4459

Radial, Inc., a bpost group company, is the leader in omnichannel commerce technology and operations. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Radial’s innovative solutions connect retailers and customers through advanced omnichannel technologies, intelligent payments and fraud protection, efficient fulfillment, supply chain services, and insightful customer care services – especially where high-value customer experiences are critical. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com.


 Products

  • Omnichannel Solutions
    Radial’s robust omnichannel solution removes the complexity of omnichannel selling by providing the flexibility and depth of functionality required for brands to futureproof their business and successfully service their customer’s evolving needs....

  • Omnichannel is more than simply selling through multiple channels and offering customers the ability to pick up and return at a physical location.  You need to
    orchestrate multi-channel order aggregation with global visibility to inventory, and accurate delivery availability.  Only then can you ensure a consistent, superior
    experience at every touchpoint – while still driving profits for your business.  Radial Omnichannel Suite solves your most complex order-fulfillment scenarios,
    enabling the ability to order from anywhere, fulfill from anywhere, and return to anywhere.

     

  • Radial Easy Deployment
    Radial Easy Deployment (RED), Radial’s direct-to-consumer fulfillment solution, helps new and emerging brands move fast, onboard quickly and easily scale with our 4 week stand up time and no start up fees....

  • With Radial Easy Deployment (RED):

    • Our 30 years of experience in the fulfillment and transportation space makes us a knowledgeable and trustworthy partner with the expertise to help you scale.
    • When you’re in demand, you need a fast solution. You can expect to have your first orders shipped in a matter of 4 weeks.We have pre-integrations with Shopify, Magento, Salesforce and many more to make the transition as smooth as possible using your existing solutions.
    • Create and manage your product catalogue, consult inventory transactions and orders, and have a real time view of all inventory in a single dashboard.
    • We’ve handled the negotiation for you and can offer the most competitive shipping rates in the market.
  • Fulfillment & Transportation
    Radial is a market-leader ensuring industry-best performance levels with over 30 fulfillment centers globally. We can scale during peak seasons and our proprietary transportation solutions ensure faster delivery and efficient shipping....

  • Radial’s ongoing investment in technology, capacity, and resources makes us a market-leader in the Logistics space, ensuring industry-best performance levels, quality, and consumer satisfaction. In addition, we go above and beyond our competitors, creating highly-personalized direct-to-consumer experiences unique to your brand. As a coupled offering, we support B2B fulfillment needs across retail, wholesale, and brand-direct channels. We have unmatched ability to scale and flex during peak selling seasons to drive costs lower than any retailer can achieve on its own. And our proprietary transportation solutions ensure faster delivery, extend order cut-offs, and create more efficient shipping. That’s why Radial is the global leader in operations and commerce technology—and consistently exceed customer expectations. Retailers and brands enjoy market-leading direct-to-consumer and B2B eCommerce fulfillment, including: regional or central fulfillment, fulfillment of specialty products, international shipping solutions, warehouse management systems, inbound and outbound logistics, returns processing, value added services, and continuity programs.

  • Radial Customer Care
    Radial offers customer service outsourcing to help you achieve an elevated, seamless customer experience, no matter which channel your customers use. As an extension of your brand, our team keeps response times short and satisfaction scores high....

  • We know customers expect exceptional service across all interaction channels. That’s why you need a customer care partner that acts as a true extension of your brand—one that provides a continuous and memorable customer experience at every touchpoint. Our customer service agents are 100% commerce-focused, and have the training and expertise to provide customers with the type of omnichannel experiences they’re seeking. Coupled with our industry-leading tools and technology, customers recognize the quality of our agents, as well as Radial’s innovative investments that help drive a personal and differentiated brand experience that today’s customers demand. As experts in this space, the world’s favorite brands appreciate how we take care of their customers—and you will, too.
  • Payments & Fraud
    Detecting fraud is a balancing act that Radial does with a proven combination of machine learning, consortium data, and human intelligence to deliver the highest approval rates in the industry while guaranteeing zero fraud liability....

  • Radial offers flexible, modular options designed for your business. Whether you need to supplement an existing toolset, gain fraud control for high-risk orders, achieve complete fraud protection, or optimize your end-to-end payment, tax and fraud processes – Radial has you covered.

    • Radial Fraud Zero – A fully outsourced managed service, Radial Fraud Zero delivers industry-leading approval rates and zero fraud liability. Cutting-edge technology and our consortium data, combined with rigorous expert analysis for high-risk orders, let you achieve higher approval rates and revenues –  and deliver a frictionless customer experience. Plus, optional brand protection capabilities ensure your most important asset remains intact.
    • Radial Fraud Insight – This preauthorization solution supplements your existing fraud management tools with risk ratings on orders. A simple application program interface (API) to the Radial Fraud Zero platform evaluates transaction risk in real time to protect your revenues and your brand.
    • Radial Payments, Tax & Fraud – A fully outsourced solution, Radial Payments, Tax & Fraud optimizes your global payment processing, order tax calculation and fraud management. We guarantee payment capture and settlement, accurate tax calculation, and indemnification of fraud and returns chargebacks – with a single, simple reconciliation file for all payment types processed.