NRF 2021

Orckestra Inc.

Longueuil,  QC 
Canada
http://www.orckestra.com
  • Booth: 4263

Orckestra is mdf commerce’s enterprise-grade platform, helping retailers and grocers accelerate their digital transformation by providing first-class customer experiences and growing sales. Our headless omnichannel commerce platform has built-in order management and fulfillment capabilities which cater to sophisticated business requirements and distribution models in a cost-efficient, scalable and flexible way. 

Our API-first platform includes a complete set of online shopping experiences and omnichannel fulfillment capabilities. Enterprise-level business needs are quickly evolving; order management has become an indispensable functionality conducive to a positive client experience. We offer improved inventory and order management: our solution enhances product visibility, which favours turnover, protects margins, and results in increased revenue. 


 Press Releases

  • The Orckestra transformation continues!

    Montreal, Canada, September 13, 2021 – Last September, our parent company became mdf commerce and this was an important milestone in our transformation towards a unified and ambitious company. As Orckestra strives to frequently improve and enhance overall customer experience, today we are proud to announce the launch of our new logo as part of the ongoing evolution of orckestra.com. This new visual identity will help unifysimplify, and amplify our corporate values.

    We are proud to be part of the mdf commerce family. This change brings us even closer together, unites us and allows us to even better respond to your needs. Make sure to stay tuned by following us on social as we continue this journey. As always, do not hesitate to contact us if you have any questions.

  • mdf commerce and Logic join forces to launch omnichannel commerce platform for a high-end, innovative grocery and restaurant destination in NYC

    Montreal, Canada, September 8, 2021 – mdf commerce inc. (TSX:MDF), a leader in SaaS commerce technology, is pleased to announce that Orckestra, their headless commerce solution, and Logic, a global leader in retail consulting, are the winning combination set to deploy an omnichannel grocery shopping experience for an ambitious luxury grocery and restaurant destination set to launch in New York City in 2022.

    This new client has chosen Orckestra and Logic to manage the integration of a commerce solution capable of delivering state-of-the-art shopping experiences and to meet the high expectations of their customers. The integration will align cross-channel shopping via mobile, web as well as in-store, and create a memorable, unified user experience.

    “The grocery industry needs solutions that provide agility to create memorable experiences and build customer loyalty while efficiently managing omnichannel orders and maintaining healthy profit margins,” explained Pedro Silva, Chief Customer Officer at Logic. “Orckestra's solution can help achieve these goals, which we see as mission critical for the grocery community.”

    Logic is a global leader in retail consulting with a long-standing history in implementing retail technologies in the grocery industry. Orckestra provides retailers and grocers with first-class customer experiences via their commerce platform, which caters to complex business requirements. Together, they implement digital and omnichannel commerce solutions that maximize client investments. This extensive knowledge in quality technological implementations has made their partnership the client’s logical choice for a grocery and restaurant destination of this size.

    “Partnering with Logic was a natural choice for this project’s success. Logic brings tremendous value to our clients with their track record of successful, commerce technologies deployments,” added Catherine Roy, Interim President, ecommerce at mdf commerce. “By combining our respective strengths, expertise and passion, we will be able to bring this project to fruition and deliver a superior commerce platform to our clientele.”

     

    About mdf commerce inc.

    mdf commerce inc. (TSX:MDF) enables the flow of commerce by providing a broad set of SaaS solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis. Our eprocurement, Unified Commerce and emarketplace platforms are supported by a strong and dedicated team of approximately 800 employees based in Canada, the United States, Denmark, Ukraine and China. For more information, please visit us at mdfcommerce.com, follow us on LinkedIn or call at 1-877-677-9088.

    About Logic Information Systems

    Logic Information Systems has been solving retail business problems for over 20 years. What sets the company apart is its approach: Logic applies a consumer-centric lens towards the creation and execution of Omnichannel Strategies and Digital Transformation. With offices in more than 10 countries and 700+ employees, Logic has empowered more than 150 brands worldwide with the knowledge and support to deliver world-class experiences for customers.

     

    For further information:

    mdf commerce
    Catherine Roy
    Interim President, ecommerce
    Phone: +1 450 449-0102 #2005
    Email: catherine.roy@mdfcommerce.com

    mdf commerce
    André Leblanc
    Vice President, Marketing and Public Affairs
    Phone: +1 (514) 961-0882
    Email: andre.leblanc@mdfcommerce.com

  • mdf commerce successfully delivers fully integrated ecommerce solution to Grafton Apparel

    Montreal, Canada, September 7, 2021 – mdf commerce inc. (TSX:MDF), a leader in SaaS commerce technology solutions, is proud to announce the successful integration of solutions to increase overall ecommerce efficiency for Grafton Apparel, a leading men’s specialty apparel retailer in Canada which operates stores through its retail chain major brands Tip Top, George Richards and Mr. Big & Tall. Both Orckestra and k-ecommerce solutions powered by mdf commerce have been leveraged to provide a fully integrated solution.

    By integrating an omnichannel order management system, mobile store fulfillment tools and data connectivity capabilities, the mdf commerce ecommerce solutions have allowed Grafton Apparel to streamline the omnichannel customer experience, optimize fulfillment time and increase overall order management throughput. The solution implemented by mdf commerce has been integrated within the Grafton Apparel existing systems.

    “We are very pleased with the comprehensive ecommerce solution mdf commerce was able to deliver,” said Jason Tremblay, Director of Operations at Grafton Apparel. “The distributed order management and store fulfillment solution, combined with an integration to our ERP and existing systems, provides us with automated, reliable updates resulting in our fulfilment time optimized by more than 200% and incredible productivity gains that enhance our customers’ online purchasing experience.”

    “We are proud to be able to provide integrated ecommerce solutions such as the one we delivered to Grafton Apparel,” declared Catherine Roy, Interim President, ecommerce at mdf commerce. “This is a perfect example of the flexibility of our omnichannel ecommerce solutions and how they meet retailers’ needs to optimise ecommerce investments by providing a simple and easy way to fully integrate with their existing technology.”

    About mdf commerce inc.

    mdf commerce inc. (TSX:MDF) enables the flow of commerce by providing a broad set of SaaS solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis. Our Strategic Sourcing, Unified Commerce and emarketplace platforms are supported by a strong and dedicated team of approximately 800 employees based in Canada, the United States, Denmark, Ukraine and China. For more information, please visit us at mdfcommerce.com, follow us on LinkedIn or call at 1-877-677-9088.

    For further information:

    mdf commerce
    Catherine Roy
    Interim President, ecommerce
    Phone: +1 (450) 449-0102, ext. 2005
    Email: catherine.roy@mdfcommerce.com

    mdf commerce
    André Leblanc
    Vice President, Marketing and Public Affairs
    Phone: +1 (514) 961-0882
    Email: andre.leblanc@mdfcommerce.com

  • Aldi signs agreement with mdf commerce for the implementation of Click & Collect grocery service

    Montreal, Canada, December 14, 2020 - Aldi has recently signed an agreement with mdf commerce Inc. (TSX:MDF), a leader in SaaS commerce technology solutions, for its omnichannel commerce solution Orckestra Commerce Cloud. Together they are expanding the Click & Collect grocery service to make it available to more than 200 stores across the UK before Christmas.

    This Click & Collect initiative is an opportunity to offer a service in high demand in the UK and provide customers the option of contactless shopping. Following a successful trial in the fall where Aldi launched Click & Collect store pilots in different regions, the service is now expanding to more than 200 stores. With this new service, Aldi customers will be able to access Aldi’s full grocery range contact-free through a convenient online shopping experience and curbside collection.

    David Barter, Managing Director of IT at Aldi UK, said: “Aldi has always offered amazing quality products at unbeatable prices and our new Click & Collect service provides customers with even more choice when shopping with us. mdf commerce has been a key partner to the process, providing their platform and expertise to help us introduce this new service.”

    Louis Mousseau, President, ecommerce at mdf commerce, said: ‘’To have been chosen by Aldi UK to assist them in the launch of this very successful service is not just an honor, but also a proof of our unique capabilities to support timely and strategic omnichannel commerce initiatives through one comprehensive solution for our clients. Our thanks go to the entire team that has contributed to this initiative and make it possible for shoppers in the UK to plan and celebrate the Holidays as easily as possible before 2020 comes to an end.”

    About mdf commerce inc.

    mdf commerce inc. (TSX:MDF), formerly known as Mediagrif Interactive Technologies Inc., enables the flow of commerce by providing a broad set of SaaS solutions that optimize and accelerate commercial interactions between buyers and sellers. Our platforms and services empower businesses around the world, allowing them to generate billions of dollars in transactions on an annual basis. Our strategic sourcing, unified commerce and emarketplace platforms are supported by a strong and dedicated team of more than 600 employees based in Canada, the United States, Denmark, Ukraine and China. For more information, please visit us at mdfcommerce.com, follow us on LinkedIn or call at 1-877-677-9088.

     

    About Aldi

    Aldi is Britain’s fifth largest supermarket with over 900 stores and more than 36,000 employees.

    Aldi is attracting hundreds of thousands of new customers every year with its range of exclusive brands, passing low operating costs on to customers in the form of low prices.

    The supermarket believes in making every day amazing and that’s why every single day Aldi delivers on the best possible value for millions of families throughout the UK and Ireland across everything from award-winning fresh produce to world class gin.

    Aldi won’t be beaten on price; consistently racks up award after award for quality; treats its suppliers with fairness and respect and recognises the responsibility of supporting valued institutions such as Team GB to demonstrate the importance of health and wellness. That’s Aldi. That’s everyday amazing. The reason they do this? Because Aldi believes that everyone should have access to fresh, healthy, affordable food…it’s a right, not a privilege.

    The company’s current achievements and initiatives include:

    • Aldi is the UK’s lowest priced supermarket. Research released by Which? in December showed doing a full shop at Aldi was 19.9% cheaper than the same shop at Tesco and 16.7% cheaper than the same shop at The Big Four. It tracked the price of 22 essential items at the UK’s eight biggest supermarkets throughout November 2020.
    • According to The Grocer magazine, Aldi is the UK’s lowest priced supermarket. A basket of 33 everyday items at Aldi is on average 17.5% cheaper than The Big Four supermarkets.
    • Aldi has been crowned Christmas Retailer of the Year at the industry-renowned Quality Food Awards.
    • Aldi has a ten-year partnership with Teenage Cancer Trust – Aldi recently achieved its fundraising milestone of £5m ahead of its five-year target, which will go towards helping the trust to reach out to every young person with cancer in the UK. Aldi has also now committed to extending the TCT partnership for a further five years with a commitment to donate an additional £5m over this period.
    • Aldi’s rates of pay are significantly higher than the Government’s National Living Wage and also above the Living Wage Foundation’s recommended national rates. Store Assistants receive a minimum hourly rate of £9.40 nationally and £10.90 in London.
    • Aldi is the official supermarket partner of Team GB and ensures every member of the team has access to fresh healthy Aldi food via monthly shopping vouchers, and that 1.2 million 5-14-year-olds will learn about the benefits of cooking fresh, healthy food via its Get Set to Eat Fresh education initiative. Aldi has been a partner since 2015 and has extended its commitment to the 2024 Olympic games in Paris.
    • In May 2020, for the seventh consecutive year, Aldi was ranked the best-performing supermarket for compliance with the Groceries Supply Code of Practice, underlining its commitment to maintaining fair, predictable and sustainable prices within its supply chain.

    Full details of Aldi’s awards and achievements are detailed at www.aldi.co.uk/awards

     

    For further information:

    mdf commerce inc.
    André Leblanc, Vice President, Marketing and Public Affairs
    Phone: +1 (514) 961-0882
    Email:  aleblanc@mdfcommerce.com

     

    mdf commerce inc.
    Louis Mousseau, President, ecommerce
    Toll Free: 1 877 677-9088, ext. 5222
    Email:  louis.mousseau@mdfcommerce.com


 Products

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    Our API-first commerce platform for omnichannel retail comes with pre-built commerce capabilities to help companies engage with their customers effectively on any channel, device, or application....

  • A comprehensive suite of commerce services to help businesses engage with their customers effectively on every channel. Whether building a new ecommerce site, a mobile shopping app, or integrating physical stores to an online experience, Commerce Orchestration™ can help businesses get there faster. Our API-first commerce platform for omnichannel retail comes with pre-built commerce capabilities to help companies engage with their customers effectively on any channel, device, or application.   

    All selling markets can be unified on one platform instance while simultaneously managing different brands/businesses globally including products, pricing, campaigns, fulfillment rules and more. Configurable carts, checkout, and payment workflows for online storefronts, shopping apps, and transactional in-store experiences. Drive sales with flexible pricing and promotions that are consistent online and in-store by supporting complex price list management and scheduling.

  • Mobile Store Fulfillment
    The fulfillment app makes it easy for your store staff to acknowledge and process online orders, ensuring accurate and timely order preparation....

  • Our competitive advantage lies in our solution’s ability to turn brick-and-mortar stores into hyperlocal fulfillment centres. Orders are fulfilled by the most appropriate locations, benefitting from a holistic inventory visibility. Increasing accessibility to product stock favours turnover, protects margins, and results in higher revenue. What’s more, a successfully fulfilled order delivers a positive customer experience, improving brand trustworthiness and likelihood of reordering in the future.

    Orckestra Commerce Cloud features a dedicated mobile store fulfillment app that empowers store associates helping them fulfill several concurrent orders in a single wave, execute substitutions, and enforce SLAs. We offer many flexible fulfillment options to make sure customers get their orders quickly and even select their own delivery slots. It can help combine inventory from different fulfillment locations when no single location can fulfill an order completely, or even complete it between two or more fulfillment locations. This functionality could easily combine the inventory in distribution centres and retail stores to bring those orders to completion.

    Finally, businesses can benefit from intuitive pick and pack functionalities, reducing labour cost, improving order accuracy and shortening order completion times.

  • Digital Commerce Experience Management (DCXM)
    Our front-end infrastructure helps businesses create digital storefronts, engaging customers with seamless content and commerce experiences optimized for all devices....

  • Create frictionless online shopping for customers, faster, and at a lower cost with our optional, easy to use content management system. Our front-end infrastructure helps businesses create digital storefronts, engaging customers with seamless content and commerce experiences optimized for all devices. Empowering our customers to create, plan, and schedule content means it is quick to go-live and no expensive third-party involvement is required.

    Our reference storefront includes pre-built commerce experiences, page templates, shopping carts, wish lists, and so more to get key products online and selling quickly. 

  • Omnichannel Order Management
    By providing an overall picture of inventory to every one of the available sales channels, our customers can grow revenue and ensure the optimal fulfillment of every order based on the most optimal fulfillment locations and options....

  • Enterprise-level business needs are quickly evolving; order management has become an indispensable functionality conducive to a positive client experience. Our solution’s pre-built functionality helps full carts convert to successfully submitted orders regardless of a business’ workflow complexity. In fact, Orckestra’s powerful technology currently manages millions of orders every month. 

    By providing an overall picture of inventory to every one of the available sales channels, our customers can grow revenue and ensure the optimal fulfillment of every order based on the most optimal fulfillment locations and options.  

    Orckestra manages to support complex, unique business scenarios through its flexible order and fulfillment workflows. This includes functionality like specific timeslot reservations or routing online orders to store that can fulfill and ship directly to customers using their own inventory, all without resorting to investing in costly platform customizations.

    Orckestra can handle every stage of the ordering process including customizable workflows optimized for any business. Our solution can process orders and set fulfillment options through automated functionality and workflows, including establishing safety stock levels and re-routing to accommodate for broken inventory or delayed fulfillment time within a fulfillment location.