KIOSK Information Systems

Using Vision Checkout, customers can quickly self-checkout at convenience and department stores as well as cafes, delis, bakeries, and corporate cafeterias. Customers simply place their items on the self-checkout kiosk; items are identified via computer vision and displayed on the kiosk screen, followed by a touchless purchase process. For retail operators, Vision Checkout advances unattended automation at convenience venues providing both cost and operationally efficiencies - with accuracy and consumer safety at its core.   

Features:

• Computer Vision (CV) technology: Items are scanned by CV and identified for POS processing
• Touchless payment: Once items are chosen and checked out, guests can pay using QR code
• Voice solution/mobile control: Assists with touchless transactions
• Low footprint: Edge tuned AI engines detect objects with high accuracy under limited compute
• Tray/weight scale: Holds items and enables calculation of quantity for weight-based items
• Autonomous Training Box: Quick convergence networks that can work with Autonomous Training Box to onboard items at scale

Bill payment kiosks offer a fast and secure way for cash-preferred consumers to stay on top of their bills 24 hours a day, 7 days a week. Along with grocery stores, mobile phone service centers and other retail outlets, these bill payment machines can be placed in the lobby of any type of business that accepts regular payments for secure transactions in unattended settings (EMV compliant).

Not only do these kiosks assist those consumers in managing their bills with no wait lines, they also allow those organizations to reallocate staffing to more value-add activities (vs manual task of bill payments) and reduce overhead costs by lowering the need for dedicated payment centers. And as a bonus, bill payment kiosks can help increase foot traffic in the locations where they are placed.

Consumers need a convenient way of paying their bills using cash:

• Despite the prevalence of debit and credit cards, 25% of U.S. consumers still pay their bills with cash, checks, or money orders
• 22% of U.S. households are unbanked or underbanked according to a 2019 report by the Federal Reserve
• With many bill payment systems, payments post instantly and consumers avoid paying extra fees

KIOSK platforms deliver secure, EMV and PCI DSS 3.2 compliant payments, reducing fraud liability with McAfee Security. KIOSK provides a licensed bill payment flow with market-ready applications modules as well as flexible hardware models that support integration with a full range of payment transaction components.  

Bitcoin ATM machines are exploding in popularity, with over 800 ATMs being installed every month throughout the US retail landscape. The KIOSK Bitcoin ATM Series provides a secure and convenient 1-way or 2-way ATM platform for self-service bitcoin purchase and redemption at retail outlets like convenience stores, gas stations, malls, and grocery stores.

KIOSK Information Systems has extensive experience with financial services platforms, with a long history of success in high-volume nationwide deployments. This ATM platform leverages important financial design elements facilitating simple field servicing while maximizing cash security.

The KIOSK Bitcoin ATM Series is equipped with the following common transaction components:

• 21.5” PCAP touch display
• QR code scanner for bitcoin wallet transfers
• Card reader for credit/debit to bitcoin purchases
• Bill acceptor for cash to bitcoin purchases
• Bill dispenser for bitcoin to cash conversion
• Printer for transaction receipts
• Navigation pad to ensure ADA accessibility

How can you improve your returns process with higher throughput and a better customer experience?

“61% of Americans prefer to return goods in-store” according to UPS research, yet retailers who offer in-store returns generally have not adapted specifically for this customer journey -  resulting in frustrated customers and long lines.

KIOSK, in partnership with Doddle, provides a self-service returns solution that automates return transactions, enabling customers to skip the line and spend more time browsing. In fact, when making an in-store return, 70% purchase an additional item, compared to only 42% who make a new purchase while processing an online return.

And for returns stockpiling, transaction automation can help get inventory back on the shelves. Ecommerce purchases are 3 times as likely to be returned compared to an in-store purchase. Given that estimated return rates are 25% vs. just 8% from in-store purchases, retailers who leverage transaction automation may eliminate returns stockpiling and inventory bottlenecks while providing a valuable customer experience.

To learn more:

• Why Doddle joined forces with KIOSK to provide self-service returns in retail stores
• Instore returns technology will be instrumental to deal with stockpiled returns
• Interview with a Retail Expert: Heather Craig

Convenience and customization for QSR are leading differentiators to attract and retain customers. According to a recent industry survey(1), 78% say it is important that restaurants offer multiple ways for them to order their food, over half have recently ordered from a kiosk, and 40% actually prefer ordering from a kiosk over a cashier. These numbers jump for younger guests, with 75% of consumers under 30 having recently ordered from a kiosk and 60% of consumers under 45 preferring the self-service experience over ordering from a cashier.

In addition to the desire to fit more into their busy lives, consumers expect unlimited flexibility in their orders—prioritizing customizations, ingredient modifiers, and substitutions. For many, customizing ingredients in their order is easier on a kiosk than with a cashier. In fact, 45% of those under the age of 45 believe it is easier to customize an order through a kiosk than a cashier.

Benefits are even greater for business owners – shorter lines via automated queuing mean more customer traffic and less attrition due to long wait times. Customers can easily apply loyalty programs via credit card use. Order accuracy and customization deliver a better customer experience (CX), and can actually boost order size. For instance, one industry study discovered that fast food customers spend 30% more when ordering through self-service kiosks2.

Self-service kiosks are becoming a powerful strategy to improve the CX and bottom line, yet implementing this digital technology can be challenging. KIOSK, in partnership with Hathway, gives you a flexible and seamless solution that makes it easy to transition into self-service. We can provide a scalable solution complete with hardware, software, support and managed services - all backed by 28+ years of excellence.

1 Hathway and KIOSK Information Systems, QSR Industry Survey, 2019
2 PYMNTS.com, Kiosk and Retail Report, 2018