Acuative

Our focus is on the delivery and development of our services, with the aim is to drive down costs for our customers and align our business interests directly with those of our customers.  This approach ensures:    

• Established Carrier Relationships - Acuative has relationships globally with major carriers and regional suppliers to source network infrastructure at wholesale prices and under strict SLAs.  This enables us to choose the most competitive carrier infrastructure and integrate this into a customer network with a single end-to-end SLA for a customer. We have 35 years of experience of working with and for the carriers.  There is no magic formula – just hard work, focus, experience and relationships.  
• Lowest Cost of Ownership –Through our active negotiating position and spend with the carriers, Acuative ensures the lowest cost of ownership over the life of the contract. We review alternative carriers and technologies from which a customer could benefit, choosing the best service, circuit and cost for each location. Acuative has no vested interest in locking a customer in to uncompetitive carrier infrastructure, thus Acuative has a continual incentive to proactively reduce network costs through commercial and technical innovation. 
• Greatest Service Content and Information Provision – Customers will benefit from Acuative’s absolute commitment to delivering the best customer service in the networking industry. These services range from network consulting, design and implementation to proactive management and performance reporting. 
• Minimizing Risk - Operational, financial and technical risk will be minimized through flexibility in infrastructure selection (including carrier selection) and rigorous project management disciplines developed in the implementation of business critical networks for hundreds of customers worldwide. We negotiate operational processes with suppliers that offer us direct access to 2nd and 3rd level engineering – we don’t have to go through the 1st line like a typical customer.  This is because they realize that when Acuative calls we have already performed the triage and have pinpointed the problem.

• Secure Access Service Edge (SASE) 

SASE extends networking and security capabilities beyond where they have typically been available, allowing users, regardless of location, to take advantage of firewall-as-a-service (FWaaS), secure web gateway (SWG), zero-trust network access (ZTNA), and a medley of other threat detection functions.

• SOC as a Service

Acuative’s Security Operations Center (SOC) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening.

• Managed SIEM 

Optimal SIEM results require expert skills and resources, which Acuative can provide you, reliably and cost-effectively.

• Firewall Management

Acuative's Firewall as a Service (FWaaS) uses advances in software and cloud technologies, to deliver a wide range of network security capabilities on-demand wherever businesses need, including URL filtering, network forensics, and infection prevention.

• Identity and Access Management

Acuative's identity and access management solution allows companies to administer and manage user accounts and resources on the company network.

MONITORING & MANAGEMENT

Acuative utilizes a wide range of technical skills, management tools, industry best practices and processes that enable us to proactively view and manage the latest technologies for delivering voice, video and data while containing costs and alleviating risk.

PremWatch® monitoring and management is designed to support a wide range of industry leading wireline and wireless equipment solutions. By leveraging our infrastructure management solutions, you will discover a cost effective, non‐disruptive solution that delivers:

• Customized programs to provide end‐to‐end support for your routers, switches, voice systems, servers, applications and network circuits
• Effective incident, problem and change management
• Detection and management of components of your underlying infrastructure ‐ performance, availability, flow, capacity, application response, and more
• Identification of performance threats before business is impacted
• Prediction of future capacity needs through effective monitoring and data collection, aggregation and tracking including scalable polling and massive data storage
• Improved end‐user performance
• Optional architecture design and development, hardware procurement, on‐site field service, enhanced reporting, and service contract administration
• Fixed price programs with monthly charges that eliminates up‐front, capital expenses and simplifies budgeting

FIELD SERVICES

One of the primary considerations in service selection is the vendor’s ability to provide quality, consistent and cost-effective support. Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.  

Management

• Multi-level field management in each of 4 regional districts ensures control and accountability
• District Managers – responsible for entire district
• Technical Site Supervisors – responsible for group of Technical Site Specialists
• Lead Technical Site Specialist – complex resolutions; SMEs

Experience

• Well-rounded Employee based  technical site specialists with an average tenure of seven years
• Experienced in a wide variety of technologies 
• Many hold FAA, DOD, DOJ and  top secret security clearances  
• Cisco red badge
• Cisco Certified Technicians (CCT)

Tools

• Specialized equipment to test many types of network technologies at several levels 
• Full complement of tools and cable kits  
• Communication devices: Enterprise Digital Assistant (EDA), laptop, cell phone and internet access
• Acuative van and uniforms
• Spare parts

Automation

• Our InsidEdge Enterprise Resource Planning (ERP) System dynamically routes technicians based on skill set, spares, SLA and location
• Specialists use an EDA to download jobs and customer information,  bar coding, signature capture and modem access   
• GPS Tracking
• Real-time order submission and updating

Training

• Formal regimen of ongoing classroom and hands-on lab coursework 
• Customer service and soft skills
• Specific client process training  

Resolution

• Trained to find and solve the problem – trouble resolution not trouble isolation 
• Ability to test and troubleshoot circuits and coordinate resolution with the service provider
• Ability to test and replace faulty cabling during the service call