Cresta is software for the contact center of the future that helps retailers take advantage of the shift towards conversational commerce.
Cresta codifies the psychology, behavior, and language leveraged by the top performing agents in your organization and distributes that expertise to the entire team via real-time suggestions, coaching, and workflow automation. With Cresta, organizations have doubled their revenue and efficiency per agent and decreased time to ramp by 5x within 90 days of deployment. Cresta's solution is leveraged across a variety of industries including Telco, SaaS, and Retail.