Cycleon

Cycleon aligns all stakeholders in one single platform offering both portals and backend integrations, retrieving and sharing the required data from all related systems.

Cycleon’s Retail Portal is a B2B product, consisting of a self-service portal where retailers/merchants of Cycleon clients can log in to initiate bulk returns. The portal integrates with internal APIs and uses internal services to handle all operations needed to serve the end-user. The portal creates a Create a one-stop-shop for retail users to create returns, schedule collections and track returns

Cycleon’s consumer portal is a B2C product, consisting of a self-service portal where end-consumers can log in to create the return. With this product end-consumers can initiate their returns independently and at any time (the portal is accessible 24/7 and it is multilingual), reducing significantly the time customer service would spend on this task and improving customer experience.

Omnichannel concerns not only the ways in which brands and consumers return their unwanted items, but also the type of return. For example, a customer returning an unworn pair of jeans ordered from a marketplace platform is a very different case than a consumer returning an item bought in physical retail store, or a brand sending goods to another retailer. 

What they do have in common, is that both require a unified solution so that the returns can be handled responsibly and efficiently - while also driving the same great experience across all channels. As such, a delicate balance needs to be found between securing a logistically sound returns solution and one that maintains a good consumer and user experience for all stakeholders involved. 

That’s why Cycleon uses a custom combination of several IT and logistics products to enable a seamless omnichannel solution for businesses of all shapes, sizes, and industries. Suitable not only for consumer returns, but also retail and service returns for fashion and electronics retailers. 

Analytics is comprised of two main product components, the Monitoring Package and the Analytics Package. 

Monitoring Package

This package is a collection of data tools, including reports, dashboards and data feeds which allow for active monitoring of the client's return network. Reports included as part of this package are (1) Inbound report, (2) First-mile dashboard and (3) Customs report. 

This is a mandatory and non-negotiable reporting package which is provided for each client by Cycleon.

Analytics Package

This is another package containing a set of tools which enable self-service analysis by the client. Data is aggregated over different time periods across all levels. This greatly helps to identify any anomalies, opportunities or risks. Reports included within this package are (1) Parcel Volume report, (2) Key Return Metrics dashboard, (3) Expected Volume forecast report and (4) Carbon Emission report.

The Reconditioning product aims to restore maximum value to each item, bringing each product back into a re-sellable condition for the client according to the defined SOP requirements. There is no need for the client to conduct this work in their own warehouses for example, thus, the operational impact caused by returns will be at a minimum for the client. This process saves time, money and effort for the client and items come back to them in an already re-sellable condition. 

This product has a modular design in order to cover all of the client's requirements while also maintaining efficient warehouse processes from Cycleon's side. 

This product includes, amongst others, the following activities: (1) retagging, (2) refolding, (3) repacking, (4) clean and repair, (5) re-bagging, (6) product grading