DispatchTrack, LLC

Campbell,  CA 
United States

• Booth: 3142

DispatchTrack is the complete customer delivery experience and last mile logistics optimization platform. Since its founding in 2010, DispatchTrack has empowered thousands of customers across multiple industries—furniture and appliance, food and beverage distribution, building supplies, third party logistics, and many others—to plan and manage all last mile touchpoints with flexible, easy-to-use features. Our end-to-end, AI-powered, SaaS-based platform helps users automatically route and schedule deliveries, communicate with end customers, and track the entire last mile in real time. The result is streamlined last mile operations and elevated customer delivery experiences for more than 60 million deliveries each year. For more information, visit our website at dispatchtrack.com, or contact us directly at 1-866-437-3573 or sales@dispatchtrack.com.

 Show Specials

• ipad Mini Giveaway! (Jan 10, 2022)

  Anyone who takes a few moments to see DispatchTrack in action at booth 3142 will be entered into a raffle for an ipad Mini. No need to come back to the booth—we’ll reach out to the winners.

 Press Releases

• DispatchTrack Acquires Beetrack and Expands Operations in Latin America (Jan 07, 2022)

  Campbell, CA, December 2nd, 2021

  DispatchTrack, a global last mile logistics software-as-a-service leader that powers positive, predictable, and visible experiences for shippers, drivers, and recipients, today announced the purchase of Beetrack, the Latin American leader in logistics software. The acquisition will expand DispatchTrack's global footprint with the addition of more than 850 customers across 20 countries in Latin America including Chile, Peru, Argentina, Colombia, Mexico, and Costa Rica.

  DispatchTrack was founded in 2010 and received $144M in a first round of growth equity funding in May 2020 from Spectrum Equity. The company powers over 60 million deliveries every year for thousands of customers globally. Its state-of-the-art SaaS platform simplifies complex last mile deliveries and service operations for major B2B and B2C brands and their delivery partners so they can provide high-touch, frictionless, and delightful delivery experiences to their customers.

  DispatchTrack serves leading global brands across a broad range of industries including retail, CPG, furniture and appliance, construction, grocery, restaurants, food and beverage, and third-party-logistics firms (3PLs). Its robust platform and proprietary hybrid routing algorithm automatically and dynamically determines the optimal delivery route and truck loads, and provides end-to-end delivery tracking — from the moment an item leaves the warehouse to the moment it is delivered or installed at its destination. With DispatchTrack, retailers and delivery companies can give their customers the ability to self-schedule a convenient delivery window, receive proactive real-time updates about the shipment’s progress, and experience true predictability and visibility every step of the way.

  “Beetrack is well-known and well-regarded for its leadership in last mile logistics for the Latin American market. With incredible technology, customer growth, and momentum, Beetrack powers deliveries for top brands across the region. This acquisition represents a massive expansion and market opportunity for DispatchTrack in this fast-growing geography,” said Satish Natarajan, DispatchTrack co-founder and CEO. “We share the same commitment to delivering stellar innovation and new efficiencies to brands, and a superior delivery experience to their customers. Sebastian Ojeda, Beetrack’s CEO, and the leadership team bring invaluable domain expertise to DispatchTrack. We’re thrilled to welcome Beetrack’s team and customers and look forward to ongoing growth and success together.”

  Beetrack is headquartered in Santiago, Chile with offices in Mexico, Peru, and Colombia, offering innovative logistics technology for optimal route planning, traceability, and control of last mile deliveries. The company’s revenues, operations and customer base have grown rapidly since its inception. Beetrack now has over 100 employees and manages more than 55,000 deliveries per hour for leading brands including Walmart, Coca Cola, and Cencosud.

  “DispatchTrack has developed the most impactful and scalable last mile delivery solution on the market. We have a very like-minded approach to today's extremely complex last mile logistics challenges with highly complementary technologies,” said Sebastian Ojeda, Beetrack’s CEO. “We’re proud to be joining DispatchTrack’s team and excited to provide Beetrack customers with added functionality and efficiencies so they can better serve their customers.”

  About DispatchTrack

  DispatchTrack is the leading provider of state-of-the-art high-tech software solutions for high-touch last mile deliveries. Since its founding in 2010, DispatchTrack has partnered with leading brands to make even the most complex deliveries predictable and visible while enabling seamless positive experiences in the last mile for shippers, drivers, and recipients alike. DispatchTrack’s SaaS platform simplifies scheduling for both shippers and customers, determines the best delivery route and load for each truck, tracks each shipment at every step of the way, and keeps everyone, including customers, proactively informed on the shipment’s progress. Our real-time engine turns the unpredictable into automated, fully-optimized events. From the warehouse to that “wow” moment for recipients, DispatchTrack delivers delight more than 180 million times a year.

  About Beetrack

  Beetrack is a provider of technology solutions designed to provide the best delivery experience. The company was born in Santiago de Chile in 2013 with the purpose of improving the quality of the dispatch service and shipments of its clients, and thus be able to deliver with them, moments of happiness to final consumers, reducing their uncertainty and increasing their satisfaction with the post-purchase experience.The company develops innovative products for optimal route planning, traceability and control of last-mile deliveries. The planning and monitoring software developed by Beetrack allows optimizing all the distribution logistics of the companies. Today, Beetrack monitors over 55,000 shipments per hour and its client portfolio is made up of more than 850 companies, in more than 20 countries in the world.

  For press inquiries, email brian@dispatchtrack.com

• DispatchTrack Accelerates Global Expansion with New UK Headquarters (Jan 14, 2022)

  Campbell, CA, January 13th, 2022

  DispatchTrack, a last mile delivery platform that powers positive, predictable, and visible experiences for shippers, drivers, and recipients globally, today announced new UK headquarters and further operational growth throughout EMEA and APAC. The announcement comes on the heels of DispatchTrack's massive expansion in Latin America with the acquisition of Beetrack, the leading logistics software provider in the region, and adding a further 850 customers across 20 Latin American countries.

  DispatchTrack powers deliveries each year for thousands of global customers across a broad range of industries including retail, furniture, appliances, construction, grocery, restaurants, food and beverage, and 3PLs. Furniture Village, Vision Logistics, Walmart, Coca-Cola, Ashley HomeStore, Mattress Firm, and Ferguson are among the brands DispatchTrack already serves in the UK and globally.

  The company’s state-of-the-art SaaS platform simplifies complex last mile deliveries and service operations for major B2B and B2C brands and their delivery partners so they can provide high-touch, frictionless, and delightful delivery experiences to their customers.

  The robust platform and AI-powered proprietary hybrid routing technology automatically and dynamically determines the fastest route and most efficient load for each truck and tracks each shipment — from the moment an item leaves the warehouse to the moment it is delivered or installed at its destination. Retailers and delivery companies can offer their customers the ability to self-schedule a convenient delivery window, receive proactive real-time updates with the shipment’s progress, and experience true predictability and visibility every step of the way.

  In addition to new offices in the UK, DispatchTrack has appointed Alex Buckley as General Manager of EMEA and Asia Pacific operations. Alex is a customer experience industry expert with more than 25 years of e-commerce, SaaS and software experience.

  "DispatchTrack has revolutionized our delivery experience, reduced costs and made us more sustainable by reducing the amount of miles and fuel we use,” says Peter Toon, CEO at Vision Logistics. “It anticipates delays and handles exceptions while optimizing delivery routes taking into account factors such as weather and traffic.”

  “We are incredibly excited to launch formal operations in the UK and continue our journey in driving digital transformation for the global logistics market,” said Satish Natajaran, DispatchTrack co-founder and CEO. “We’ve achieved an exceptional track record, and with the ability to now serve both global and local brands, we can streamline their last mile operations and deliver delightful experiences for customers around the world.”

  About DispatchTrack

  DispatchTrack is the leading provider of state-of-the-art high-tech software solutions for high-touch last mile deliveries. Since its founding in 2010, DispatchTrack has partnered with leading brands to make even the most complex deliveries predictable and visible while enabling seamless positive experiences in the last mile for shippers, drivers, and recipients alike. DispatchTrack’s SaaS platform simplifies scheduling for both shippers and customers, determines the best delivery route and load for each truck, tracks each shipment at every step of the way, and keeps everyone, including customers, proactively informed on the shipment’s progress. Our real-time engine turns the unpredictable into automated, fully-optimized events. From the warehouse to that “wow” moment for recipients, DispatchTrack delivers delight more than 180 million times a year.

  For press inquiries, email brian@dispatchtrack.com

• DispatchTrack Named a Finalist for 2 VIP Awards—Winners Announced at NRF 2022 (Jan 14, 2022)

  Campbell, CA, January 11th, 2022

  DispatchTrack, a global last mile logistics software-as-a-service leader that powers positive, predictable, and visible experiences for shippers, drivers, and recipients, today announced that it had been named a finalist for 2 VIP (Vendors in Partnership) Award categories:

  • Best Distribution Innovation—Recognizing “innovations affecting productivity, reduced costs, and speed to destination.” DispatchTrack’s AI-powered logistics software is under consideration for its ability to boost efficiency and create moments of customer delight across last mile deliveries.
  • Best Longstanding Partnership—Recognizing a “long-term relationship that has been forged by successes and adjustments.” DispatchTrack is being considered for its fruitful, ongoing partnership with Ferguson Enterprises.

  The VIP Awards are presented by NRF (the National Retail Federation) to recognize innovation and excellence among software solution providers that power the retail ecosystem. This includes not just solutions that have the power to increase efficiency across different retail touchpoints, but also the relations between vendors and retailers that ultimately drive the evolution of the industry towards smarter, more connected, more customer-centric operations.

  Winners will be named at the VIP Awards ceremony at Gotham Hall in New York on 1/15, just ahead of the National Retail Federation (NRF) Big Show at the Javits Center 1/16-1/18.

  “It’s thrilling to have been named finalists in these two incredibly exciting categories,” said DispatchTrack CEO and co-founder Satish Natarajan. “Everything we’ve built in our software we’ve built to help the retailers we work with deliver in the best way possible. That means empowering them to focus on relationships. The more we enable them to focus on the experience they’re providing to their customers, the more we position them to succeed in an increasingly competitive marketplace. That’s our mission in a nutshell, and it’s always gratifying to have that mission validated.”

  What Makes DispatchTrack the Best Distribution Innovation?

  DispatchTrack utilizes AI, automation, and cloud technology to boost driver productivity and increase capability utilization, speed up last mile delivery times, and reduce operational costs. The result is that retailers using our solution can:

  • Meet 2-hour time window ETAs 98% of the time;
  • Reduce “where’s my order” calls to virtually zero;
  • Respond to incidents in the field in 45 minutes on average;
  • Cut not-at-homes in half.

  All this helps retailers to gain visibility, make deliveries more predictable, and delight their customers every time with efficient last mile distribution.

  What Makes DispatchTrack + Ferguson the Best Longstanding Partnership?

  Since the beginning of DispatchTrack’s partnership with Ferguson Enterprises, we’ve worked together closely in the spirit of innovation and trust to build cutting-edge last mile logistics technology, going beyond the usual boundaries of vendor-client relationships. The companies’ many years of working in tandem have enabled Ferguson to create ever-more agility in their fulfillment process and empowered DispatchTrack to improve its technology. Ferguson had a clear vision of how best to improve visibility and efficiency throughout the fulfillment process—and DispatchTrack worked closely with them to understand that vision and adapt the company’s technology to match. We also built out completely new technology for Ferguson to deploy, including a robust pickup logistics optimization system that simplified the process of fulfilling customer pickup orders.

  About DispatchTrack

  DispatchTrack is the leading provider of state-of-the-art high-tech software solutions for high-touch last mile deliveries. Since its founding in 2010, DispatchTrack has partnered with leading brands to make even the most complex deliveries predictable and visible while enabling seamless positive experiences in the last mile for shippers, drivers, and recipients alike. DispatchTrack’s SaaS platform simplifies scheduling for both shippers and customers, determines the best delivery route and load for each truck, tracks each shipment at every step of the way, and keeps everyone, including customers, proactively informed on the shipment’s progress. Our real-time engine turns the unpredictable into automated, fully-optimized events. From the warehouse to that “wow” moment for recipients, DispatchTrack delivers delight more than 180 million times a year.

  For press inquiries, email brian@dispatchtrack.com

• DispatchTrack Reveals Five Trends that Will Drive the Logistics Market in 2022 (Jan 14, 2022)

  Campbell, CA, January 6th, 2022

  DispatchTrack, a global last mile logistics software-as-a-service leader that powers positive, predictable, and visible experiences for shippers, drivers, and recipients, today revealed five trends that will fuel the logistics market in the coming year.

  "COVID-19 dramatically altered supply chain logistics. E-commerce shifted into overdrive, while factories scaled back operations, ports worked at limited capacity, and trucker shortages wreaked havoc with getting products in the hands of consumers. Despite these problems and continuing inflation, demand shows no signs of slowing," said Satish Natarajan, DispatchTrack co-founder and CEO. "Retailers undergoing a digital transformation to focus more on e-commerce need to take a look at new ways to ensure prompt delivery and provide a high level of customer service in order to foster brand loyalty and grow their business."

  Logistics trends for 2022 and beyond include:

  • Think national for big and bulky items – Consumers can now find the ideal sofa or refrigerator with a quick internet search, and get it within days, whether the retailer is located on the other side of town or across the country. Instead of losing that sale and harming brand loyalty, companies need to do whatever is necessary to fulfill the order. That will require companies that previously were locally or regionally focused to plug into a national distribution network by either expanding their own fleets or partnering with other third party logistics (3PL) companies to handle the last mile.
  • Speed trumps price – Consumers now expect grocery deliveries in under two hours and even same-day delivery of obscure products from online retailers. When comparison shopping online, consumers are more likely to put a premium on fast delivery rather than cost. Retailers need logistics solutions that can help them win the delivery race and keep their customers satisfied. Speed is going to define the winners and losers in today's marketplace.
  • AI is the driving force behind the need for speed – Early adopters of AI in supply chain management have improved logistics costs by 15%, inventory levels by 35%, and service levels by 65% according to McKinsey & Co. Much like football is a game of inches, logistics is a game of minutes. AI is the quarterback of logistics, consuming data, then recognizing the patterns across the supply chain and how they are related to outside influences, such as shift change, break time, experience level of employees, weather, and traffic. Being able to effectively analyze all of these factors will improve accuracy and shave minutes are shaved off delivery times, resulting in a competitive age.
  • Middle mile is the new last mile – Typically the most complex aspect of logistics is that last mile to the customer's door. But with the rise in e-commerce, the middle mile is becoming just as complicated. Responding to consumer demand for same- or next-day shipping, businesses now resort to less than truckload (LTL) shipping in the middle mile. The U.S Bureau of Labor Statistics data shows that LTL has outpaced long-haul trucking in both demand and cost during the past two years, and it's likely to continue to rise along with online shopping. LTL will be critical to local fulfillment for companies competing with national brands. Businesses should consider applying last mile logistics technology to the middle mile to improve efficiency and reduce costs.
  • Sustainability must become sustainable – Now is the time for the retail and supply chain sectors to follow the lead of other industries by undertaking initiatives aimed at reducing carbon emissions and protecting the environment. This may seem difficult considering the amount of resources consumed in shipping. But the move to online shopping will reduce environmental impact. A commitment to sustainability must be more than just a lofty goal. To make real change, facilities must be located closer to end users and consider using AI to help create efficient routes and more effectively load trucks to minimize gas usage.

  About DispatchTrack

  DispatchTrack is the leading provider of state-of-the-art high-tech software solutions for high-touch last mile deliveries. Since its founding in 2010, DispatchTrack has partnered with leading brands to make even the most complex deliveries predictable and visible while enabling seamless positive experiences in the last mile for shippers, drivers, and recipients alike. DispatchTrack’s SaaS platform simplifies scheduling for both shippers and customers, determines the best delivery route and load for each truck, tracks each shipment at every step of the way, and keeps everyone, including customers, proactively informed on the shipment’s progress. Our real-time engine turns the unpredictable into automated, fully-optimized events. From the warehouse to that “wow” moment for recipients, DispatchTrack delivers delight more than 180 million times a year.

  For press inquiries, email brian@dispatchtrack.com

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