Kore.ai

Orlando, FL
United States
http://www.kore.ai

Booth: 210

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Kore.ai pioneered the creation and adoption of AI-native virtual assistants by enterprises

across all industries and regions. Over the years, Kore.ai has emerged as the trusted advisor and preferred technology provider to automate conversational interactions for its Global 2000 customers.Kore.ai’s conversational AI product portfolio has and will continue to transform enterprises by delivering delightful customer and employee experiences with unmatched contextual intelligence.

Products

SearchAssist

SearchAssist is designed to deliver an intelligent, contextual, personalized search results with conversational experience on web, mobile and other channels through voice and digital capabilities.... More Info Less Info

SearchAssist is an AI-first cognitive search assistant that makes website discovery and fulfillment conversational. Most traditional search experience is broken in that its only keyword based and lacks context and conversational tone users use in their search. Unsatisfied with the incomplete and non-contextual search results, users prefer reaching the customer support center which operates in isolation of search. SearchAssist presents seamless experience between search and support. It is designed to deliver an intelligent, contextual, personalized search results with conversational experience on web, mobile and other channels through voice and digital capabilities.

SmartAssist

SmartAssist is an end-to-end cloud contact center platform with conversational IVR, automation and agent assistance for the enterprise.... More Info Less Info

SmartAssist is the world's first AI-native CCaaS. It is an end-to-end contact center that delivers phenomenal customer and agent experiences on any voice, email, chat and digital channel with AI driving every aspect of the interaction. Intelligent routing, self-serve automation with virtual assistants, and AI-powered agent assistance leads to faster call resolution, reduced average handle time and more opportunities for up-selling and cross-selling. Built with flexibility in mind, this solution can be implemented end-to-end or various modules can complement your current contact center technology stack. SmartAssist is the smart contact center of tomorrow.

AgentAssist

AgentAssist uses AI to monitor the customer-agent conversation and provide the agent with suggestions to improve their interactions.... More Info Less Info

AgentAssist uses AI to monitor the customer-agent conversation and provide the agent with suggestions to improve their interaction. It provides next best action suggestions, suggests empathetic responses based on sentiment analysis and can completely automate the agent-customer conversation for various use cases. AgentAssist empowers contact center agents to provide better customer service, save time and drive efficiency through the contact center leading to extraordinary business results.

Kore.ai

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