Medallia

San Francisco,  CA 
United States
http://www.medallia.com
  • Booth: 4965

Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management.

Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, on calls and digital channels, over video and social media and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment.


 Products

  • Stella Connect by Medallia
    Keep Your Customer Service Agents Engaged from Anywhere
    Managing front-line teams is challenging. Help them stay engaged and empower them to deliver great customer experiences with Stella Connect....

  • We help customer service agents be happier and higher performing at work and therefore deliver exceptional customer experiences. 
    That is why we have developed a customer feedback and quality management platform that is designed specifically for customer service teams. With Stella Connect, you’ll be able to harness agent-level customer feedback and deliver high impact coaching and QA programs. The results: agents who love their jobs, team leaders who are more empowered than ever before, and customers who build deeper relationships with your brand.