Ricoh USA

  • Booth: 253

Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD.

Ricoh Service Advantage

The Ricoh Service Advantage program offers retail technology equipment providers a comprehensive suite of professional technical services and an extensive support infrastructure. Ricoh Service Advantage helps businesses bridge the gaps in device lifecycle management with cradle-to-cradle services related to distribution, installation, maintenance, training,and physical asset management.


 Press Releases

  • RICOH Service Advantage provides full lifecycle technical and customer support for Coghlin Companies' engineering, product development and contract manufacturing offerings

    EXTON, Pa., Sept. 29, 2021 /PRNewswire/ -- Ricoh USA, Inc. today announced it is teaming with Coghlin Companies, a leading product development and contract manufacturing services provider, to accelerate and enhance support and service of manufacturers bringing new and complex electromechanical equipment – such as industrial robotics, medical devices, additive manufacturing and other emerging technologies – to market. The collaboration leverages RICOH Service Advantage, a leading service and support offering that provides technology manufacturers with the scalability and flexibility to meet service needs and move their businesses forward.

    "There are many synergies with the type of technologies Ricoh supports through the RICOH Service Advantage program, such as automation, additive manufacturing and robotics," said Chris Coghlin, CEO, Coghlin Companies, Inc. "Ricoh is a tenured and proven partner that provides ongoing and valuable post-sale technical service and support expertise to our manufacturing customers. The company's commitment extends to our customer's customer who can leverage the global Ricoh service delivery infrastructure to support their offerings at scale through this unique collaboration."

    RICOH Service Advantage's extensive technical and customer support infrastructure – from end-user training and remote services to ongoing maintenance and onsite break/fix support –   combined with Coghlin Companies' engineering, global fulfillment and contract manufacturing expertise, gives manufacturers access to the full complement of post-sale technology lifecycle services and support solutions needed to grow their businesses.

    "With RICOH Service Advantage, we help customers deliver scalable, comprehensive, flexible service and support offerings that provide a significant competitive advantage," said Jim Kirby, Vice President, Service Advantage, Ricoh USA, Inc. "Creating and executing superior, repeatable service strategies is a part of our foundation at Ricoh, and we're excited to team up with Coghlin Companies to deliver an end-to-end engineering, manufacturing and aftermarket solution ecosystem that enables manufacturers to deliver advanced technology to their customers."

    Coghlin Companies and Ricoh are currently supporting a broad range of customers, including a vast, Internet-based enterprise that sells a variety of products and delivers media directly and indirectly to millions of customers worldwide.

    For more information about Ricoh visit www.ricoh-usa.com or follow along and engage on TwitterFacebook and LinkedIn.

    About Coghlin Companies

    Coghlin Companies and its wholly owned subsidiaries, Columbia Tech and Cogmedix, are a fourth generation, privately held time to market services company providing world-class product development, manufacturing, global fulfillment and aftermarket services to a diversified group of capital equipment innovators in the medical, life sciences, energy, homeland security, robotics and automation, communications, semiconductor, LED, water treatment, and food and beverage industries. For more information, visit www.coghlincompanies.com.

    | About Ricoh |

    Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

    With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

    Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).

    For further information, please visit www.ricoh.com

    © 2021 Ricoh USA, Inc. All rights reserved. All referenced product names are the trademarks of their respective companies.

    SOURCE Ricoh USA, Inc.

    For further information: John Greco, Ricoh USA, Inc., (973) 882-2023, john.greco@ricoh-usa.com; Tracey Sheehy, Breakaway Communications for Ricoh, (908) 705-4596, ricohPR@breakawaycom.com
  • Dealers vote Ricoh the Best Production Print Manufacturer and Best Technical Services provider at The Cannata Report’s 36th Annual Awards & Charities
    Gala

    EXTON, PA, November 11, 2021Ricoh USA, Inc. today announced it has won awards in two categories as part of The Cannata Report’s 2021 Frank Awards: Best Production Print Manufacturer and Best Technical Service Provider. These esteemed awards are determined based on dealers voting on their top manufacturers in The Cannata Report's 36th Annual Survey. Voting recognized achievements in 2020, and votes were placed throughout the first half of 2021. With these latest wins, Ricoh remains the most awarded company in Frank Awards history.

    The Cannata Report’s Annual Survey invites dealers each year to select which partner they think offers the best products, services and strategies. This year’s survey had the greatest number of responses in its history.

    “During our 2018 visit to Ricoh Company, Ltd. in Japan, senior management shared with us that globally the company would be making a hundred-billion-yen investment in production print – and another hundred-billion-yen investment in IT services, software, and improvement of Ricoh’s core product line. Those investments are beginning to pay off here in the U.S.,” said CJ Cannata, President and CEO of The Cannata Report. “Exemplified in part by Ricoh USA’s Frank Award wins for Best Production Print – as well as Best Technical Service, they are also further underscored by the Frank Award win for DocuWare, which dealers have increasingly embraced since its acquisition. Overall, Ricoh USA’s position in the dealer channel is gaining strength and we see that in the data collected from our annual dealer survey in recent years through 2021.”

    “As digital transformations change the business environment and the way we communicate and collaborate with one another, the dealers’ role is evolving, too. We are honored to help them on their journey and provide the tools they need for success today and in the future,” said Jim Coriddi, Vice President, Dealer Division, Ricoh USA, Inc. “It’s an honor to be recognized directly by dealers themselves. At the end of the day, dealer success is our success; we’re a team. We value our dealer partnerships, and supporting their efforts is and will continue to be a top business priority.”

    Also among the winners was DocuWare, who won in the Best Enterprise Content Management/Document Management Provider category for the second consecutive year. As a solutions provider with a long history of working with the dealer community at large, including Ricoh, this vote of confidence from dealers within the industry is motivating.

    The awards were presented at The Cannata Report's 36th Annual Awards & Charities Gala on Nov. 4, and featured guests and award presenters from throughout the office imaging industry.

    For information on Ricoh’s offerings, please visit www.ricoh-usa.com, or follow the company's social media channels on TwitterFacebook and LinkedIn.

    | About Ricoh |

    Ricoh is empowering digital workplaces using innovative technologies and services that enable individuals to work smarter from anywhere.

    With cultivated knowledge and organizational capabilities nurtured over its 85-years history, Ricoh is a leading provider of digital services and information management, and print and imaging solutions designed to support digital transformation and optimize business performance.

    Headquartered in Tokyo, Ricoh Group has major operations throughout the world and its products and services now reach customers in approximately 200 countries and regions. In the financial year ended March 2021, Ricoh Group had worldwide sales of 1,682 billion yen (approx. 15.1 billion USD).

    For further information, please visit www.ricoh.com

    ###

    © 2021 Ricoh USA, Inc. All rights reserved. All referenced product names are

    the trademarks of their respective companies.

    Contacts:

    John Greco
    Ricoh USA, Inc.
    (973) 882-2023
    john.greco@ricoh-usa.com

    Tracey Sheehy
    Breakaway Communications for Ricoh
    (908) 705-4596
    ricohPR@breakawaycom.com