Parcel Pending

Irvine,  CA 
United States
http://www.parcelpending.com
  • Booth: 330

Quadient is the leading parcel management provider for retailers worldwide and the exclusive locker provider for Lowe’s Home Improvement. With over 15,000 placements globally, Parcel Pending by Quadient offers a wide range of solutions that ensure simple, secure, and seamless online order pick-ups and returns. 
 

For more information about Parcel Pending by Quadient, visit: 
parcelpending.com/markets/retail-parcel-lockers/ 


 Press Releases

  • Paris, September 2, 2022

    Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global parcel locker operator, announced today the launch of Parcel Pending by Quadient Oversize Lockers, an automated fulfillment solution purpose-built for industries that need to deliver extra-large and oversized goods to their customers.

    The new model expands the range of products that can be picked up from a locker, fitting most online purchases and fully integrating with other existing Parcel Pending by Quadient locker solutions. Oversize Lockers are especially suited for retailers, distributors and multifamily communities that are looking to manage more delivery types and sizes, from building materials and sporting equipment to furniture and gardening tools. Oversize Lockers are now available in the US, Canada, UK and Ireland and will be available in other European countries in the coming months.

    Parcel Pending by Quadient Oversize Lockers are scalable and customizable with a single-door large compartment or with three compartments. The locker solution delivers 24/7 access with indoor and outdoor durability and integrates with the apps and websites of retailers, distributors, multifamily communities and other businesses.

    “As e-commerce has rapidly expanded, consumers expect to be able to conveniently and quickly pick up or return products of all sizes. The new Parcel Pending by Quadient Oversize Lockers help retailers and multifamily communities meet this demand. Additionally, Oversize Lockers support distributors who want to provide fast fulfilment of orders so their contractor and professional trade customer base can quickly get back to their job sites,” said Benoit Berson, chief solution officer, Parcel Locker Solutions, Quadient. “Parcel Pending by Quadient Oversize Lockers offer a convenient, self-service option for pickups and returns that enhances the user experience, reduces service counter queues and gets inventory back on shelves faster.”

    Quadient operates nearly 16,900 locker systems worldwide. Thousands of businesses in retail, carrier services, higher education and multifamily and commercial property management rely on Quadient’s carrier-agnostic parcel locker solutions.

    Learn more about Parcel Pending by Quadient Oversize Lockers at the following websites:

    About Quadient®

    Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and EnterNext® Tech 40 indices.

    For more information about Quadient, visit www.quadient.com.

    Contacts

    Joe Scolaro, Quadient
    Global Press Relations Manager
    +1 203-301-3673
    j.scolaro@quadient.com

    Sandy Armstrong, Sterling Kilgore
    Director of Media & Communications
    +1 630-964-8500
    sarmstrong@sterlingkilgore.com

  • Paris, February 22, 2022

    Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Purolator, one of Canada’s leading integrated freight, package and logistics solutions providers, has installed more than 20 Parcel Pending by Quadient smart locker systems at its busiest terminals in Canada. The automated smart lockers provide Purolator’s customers with a convenient and secure way to retrieve their packages, any time, day or night.

    The new locker systems are part of Purolator’s ongoing investments to enhance customer experience while meeting the demand of increased e-commerce package volumes. Smart parcel lockers are emerging as a logistics solution that speeds up delivery times, improves the delivery experience and increases package visibility. Parcel Pending by Quadient’s smart lockers supported Purolator through its busy 2021 holiday season, during which more than 12,000 shipments were kept safe from bad weather and from being stolen. It took customers approximately 15 seconds to collect their packages.

    “We are always ready to deliver for our customers and are continuously investing in our network capacity to provide safer and more convenient ways for Canadians to ship and receive packages,” said Laurie Weston, senior director, Retail, Purolator. “Parcel Pending by Quadient parcel lockers are helping us meet the emerging demands of heightened online shopping habits.”

    Packages are retrieved by customers at parcel lockers by using a one-time PIN or barcode provided to them via email, text messages or in-app mobile notifications. Parcel Pending by Quadient’s package tracking system integrates with Purolator’s back-end system, so customers receive communications about the delivery status of parcels.

    “We are honored and excited to be working with Purolator to provide an outstanding parcel delivery experience for their customers,” said Daniel Malouf, chief solution officer, Parcel Locker Solutions, Quadient. “Our daily focus on innovation allows us to offer Purolator the most advanced, modular, contactless and secure parcel locker technology to enhance the customer experience and drive additional efficiency in delivery.”

    Quadient has more than 15,100 parcel locker stations installed worldwide in the carrier, retail, higher education, multifamily property and corporate segments.

    About Quadient

    Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices.

    For more information about Quadient, visit www.quadient.com.

    Contacts

    Joe Scolaro, Quadient
    Global Press Relations Manager
    +1-203-301-3673
    j.scolaro@quadient.com

    Sandy Armstrong, Sterling Kilgore
    Director of Media & Strategic Communications
    +1-630-964-8500
    sarmstrong@sterlingkilgore.com

  • Paris, March 16, 2022

    Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, and major global parcel locker operator, announced today that DHL, world’s leading logistics company, will be rolling out a significant number of Quadient’s smart parcel lockers in 2022, in outdoor locations in the largest regions of Sweden.

    “This agreement further strengthens Quadient’s investment in the Nordic region with the goal of becoming the largest global supplier of smart parcel lockers to carriers and retailers globally,” said Niklas Lundén, VP Sales and Operations Nordics at Quadient.

    For Quadient, this strategic partnership with DHL in the region will help both companies reach their common goal of providing better and more sustainable delivery services to business customers and consumers. Parcel Pending by Quadient smart parcel lockers provide the customer significantly greater flexibility in when and where they want to pick up their parcels and this reduces the shipping cost considerably for both carrier and customer.

    Managing Director DHL e-Commerce Solutions, Jonas Lindell, added: “The partnership with Quadient is completely in line with DHL’s strategy, offering greater flexibility for both customers and e-retailers. With a wider range of parcel lockers, we get closer to our customers and can in a simpler way be proactive in building up our delivery network. Quadient’s solution also meets the strong demand we have on user-friendliness and simplicity in our customer interfaces.”

    “Our smart parcel locker solutions have leading and safe technology, they are robust and built to endure the Nordic climate well. Our software is based on an open network solution, where any carrier or retailer can deliver packages into the same device, which is something we know will become an essential feature in the very near future,” said Niklas Lundén.

    With more than 15,100 parcel locker stations installed worldwide, Quadient smart parcel locker solutions address carrier, retail, higher education, multifamily property and corporate needs to better manage their parcel deliveries and distribution. This partnership with DHL in Sweden marks another successful step in the international expansion of Parcel Pending by Quadient solutions.

    About Quadient

    Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC® Mid & Small and EnterNext® Tech 40 indices.

    For more information about Quadient, visit www.quadient.com.

    Contacts

    Joe Scolaro, Quadient
    Global Press Relations Manager
    +1 203-301-3673
    j.scolaro@quadient.com

    Sandy Armstrong, Sterling Kilgore
    Director of Media & Communications
    +1-630-964-8500
    sarmstrong@sterlingkilgore.com

    • Building upon a successful experience in Japan and the US, carrier-agnostic Parcel Pending by Quadient parcel lockers will be installed in 5,000 locations across the United Kingdom
    • First lockers already installed with over 500 planned by the end of 2022

    Paris, June 24, 2022

    Quadient (Euronext Paris: QDT), a major global parcel locker operator and leading customer communications technology provider, announced today it will install carrier-agnostic parcel lockers at large scale in the UK. Over 500 parcel lockers this year, and 5,000 in the coming years, will be made available to all UK carriers and retailers to offer convenient parcel pickup and drop-off locations and an exceptional shopping experience to their customers, with a flexible choice of pickup times and locations.

    Quadient teams have ensured technical integration with the systems of key carriers in the UK and have secured hundreds of prime locations for locker units to quickly scale. Quadient’s ambition is to establish a dense, large and scalable network to consolidate first and last mile deliveries, especially in urban areas where there is medium to high delivery density. Having readily available open access to a large parcel delivery network alleviates the mounting pressure experienced by carriers and retailers to scale to increasing demand and parcel volumes.

    Geoffrey Godet, chief executive officer at Quadient, said: “We believe that building and growing a large, dense, and open intelligent locker network with an agnostic approach is the best way forward to address the challenges of large and growing e-commerce markets such as the UK, the third largest global e-commerce market. Our approach is to offer a common infrastructure available to any carrier or retailer for a volume-based fee, ensuring it is financially viable for all parties. Building upon our extensive experience managing large open networks, particularly in Japan, we are confident that customer adoption and usage will increase rapidly as we work with our partners to grow our footprint, enabling us to deliver the service in a profitable and sustainable manner.

    “We are creating the most compelling out-of-home delivery offer for the UK market, and we have already secured the commitment of one strategic partner, kicking-off the 500 first installations to be completed by the end of 2022. With our proven experience, our scale in the parcel locker business globally, and with the support of a strong team in the UK, we are ready to onboard other major market players in the coming months as our network grows.”

    Quadient’s carrier-agnostic Parcel Pending by Quadient intelligent locker network will significantly contribute to reducing stops and missed deliveries, achieving cost savings, and consolidating drop-offs, returns and pickups to one stop via secure, 24/7 accessible lockers. Maintaining clear and transparent chain of custody is ensured thanks to a secure and centralized tracking and parcel management system. The lockers also offer the capacity to manage returns and Consumer to Consumer (C2C) parcels, helping retailers and carriers to address the increasing customer demand for simplicity and convenience when shipping, returning or picking up their online shopping.

    “Our main focus is on convenience and cost-effectiveness, making sure that each unit in the field is in the right place for easy access and has the right capacity based on our partner carriers’ data and experience,” said Duncan Groom, chief operating officer for DACH, Italy, UK & Ireland at Quadient. “Quadient’s Parcel Pending technology is modular and scalable, capable of adapting to customer requirements and evolving while volume grows. With limited space available in urban areas, not only it is important to preserve public space from multiple proprietary parcel locker networks, we also believe that consumers should be able to receive their parcels in their preferred location, regardless of the retailer or carrier they choose. We absolutely trust that making our solution available to all retailers, carriers and users will accelerate parcel locker adoption and contribute to reducing environmental impact, while providing the peace of mind of 24/7 parcel pick-up and drop-off.”

    About Quadient®

    Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and EnterNext® Tech 40 indices.

    For more information about Quadient, visit www.quadient.com.

    Contacts

    Joe Scolaro, Quadient
    Global Press Relations Manager
    +1 203-301-3673
    j.scolaro@quadient.com

    Sandy Armstrong, Sterling Kilgore
    Director of Media & Communications
    +1-630-964-8500
    sarmstrong@sterlingkilgore.com

  • January 5, 2023

    Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, will be showcasing its new Parcel Pending by Quadient Oversize Lockers and highlighting its Smart Locker Network at NRF 2023: Retail’s Big Show from January 15-17 at the Jacob K. Javits Convention Center in New York. The event attracts thousands of global professionals in the retail industry for educational sessions and exhibitions of the latest industry innovations.

    Visitors to Quadient’s booth (No. 330) will see the company’s automated Smart Locker Solutions, including the recently launched Parcel Pending by Quadient Oversize Lockers, purpose built for retailers and distributors who need to fulfill orders with extra-large and oversize goods. Parcel Pending by Quadient advanced and automated parcel locker systems allow retailers and carriers to reduce logistical costs and lower their carbon footprint while meeting consumer demand for same-day delivery and convenient returns.

    According to the National Retail Federation’s (NRF) “Consumer Returns in the Retail Industry 2022” report, more than 26% of total U.S. retail industry sales in 2022 were made online. The return rate in 2022 was 16.5%, totaling more than $816 billion in returns. Managing returns is one of the biggest challenges retailers face today, according to the report.

    “We’re excited to once again join the retail community at Retail’s Big Show, and we look forward to meeting everyone and talking about the new innovations driving the industry,” said Austin Maddox, executive vice president, Sales & Operations, for Quadient’s North American Parcel Locker Solutions. “2023 brings new challenges for retailers, including a marketplace that is more competitive than ever and consumers who have high expectations for speedy and convenient product deliveries and returns, all in an uncertain economy. Our team has been hard at work to deliver more for retailers and their customers, innovating our offerings to help ease logjams at the service counter, provide a cost-effective path to same-day delivery and facilitate faster returns.”

    Parcel Pending by Quadient Oversize Lockers are scalable and customizable with three compartments that can hold extra-large items as big as a microwave or a single-door large compartment that can accommodate oversize items such as a couch. The locker solution delivers 24/7 access with indoor and outdoor durability and integrates with the apps and websites of retailers and distributors. Quadient has installed locker systems totaling more than 17,300 worldwide. Thousands of retailers, carriers, higher education institutions, and multifamily and commercial property management firms rely on Quadient’s carrier-agnostic parcel locker solutions.

    Contacts

    Joe Scolaro, Quadient
    Global Press Relations Manager
    +1-203-301-3673
    j.scolaro@quadient.com

    Sandy Armstrong, Sterling Kilgore
    Director of Media & Strategic Communications
    +1-630-699-8979
    sarmstrong@sterlingkilgore.com


 Products

  • Oversize Lockers (OS-1 & OS-3)
    Oversize Lockers by Parcel Pending by Quadient are purpose-built for distributors and retailers who want to fulfill orders with XL and oversize goods. Our solution fits up to 90% of in-store products and integrates with our existing locker solutions....

  • Our Indoor and Outdoor Oversize Locker Solutions offer efficient management of deliveries and returns for a streamlined fulfillment experience. These lockers can accommodate a wide range of items, from sheetrock and large building materials to home gardening equipment and grills. And, for added convenience, the OS-1 and OS-3 lockers can be integrated into existing outdoor locker systems for 24/7 order pick-up.

     

    Our cloud-based platform provides real-time monitoring, giving you access to important information such as locker availability and usage, stale package reports, and KPIs. It also offers track and trace capabilities and other business intelligence reports.

     

    With Oversize Lockers, retailers and distributors can enhance the omnichannel buying experience for their B2B and B2C customers by providing a convenient, efficient solution for the final step of the purchasing process.

     

    For more information, visit our website and read the press release.

  • Smart Indoor Parcel Lockers
    Parcel Pending by Quadient’s indoor locker systems are designed and engineered for multiple package management applications that facilitate a seamless and convenient package delivery and return process....

  • Parcel Pending’s indoor locker systems are not your standard locker offering – they are designed and engineered specifically to meet your unique storage needs. Whether you need wider lockers to fit larger items or smaller lockers that will fit in your available space, our talented engineering team will collaborate with your staff to discuss the necessary locker size requirements and create a custom configuration that maximizes the space you have available.

    Why Choose Parcel Pending by Quadient

    • Flexible technology that integrates existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
    • The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
    • Industry-leading customer satisfaction, with access to customer service and a passionate support team
    • Retail-specific expertise and experience, giving you direct access to our global executive leadership team

    Learn more about our retail solutions: 

    https://www.parcelpending.com/markets/retail-parcel-lockers/

  • Smart Outdoor Parcel Lockers
    Parcel Pending’s weatherproof outdoor locker systems are designed and engineered to withstand the elements, including extreme heat, frigid cold, wind, and humidity. Packages are safely stored in our robust, waterproofed lockers....

  • No Element is a Match for our Outdoor Locker System

    Featuring superior durability, improved weather and UV-resistance plus integrated temperature controls, Parcel Pending’s outdoor lockers offer ample storage space to keep packages protected from extreme weather. Top-of-the-line weatherproofing, industrial grade steel and a special, high-quality powder-coat finish create an outdoor system that is designed to provide safe, secure package deliveries year-round in extreme weather like snowstorms, heat waves, high winds and heavy rain.

    Why Choose Parcel Pending by Quadient

    • Flexible technology that integrates existing partner platforms seamlessly with our open API to give you the ability to control the associate and customer experience
    • The widest selection of modular, customizable indoor and outdoor retail lockers to accommodate more deliveries and returns
    • Industry-leading customer satisfaction, with access to customer service and a passionate support team
    • Retail-specific expertise and experience, giving you direct access to our global executive leadership team

    Learn more about our retail solutions: 

    https://www.parcelpending.com/markets/retail-parcel-lockers/

  • Hybrid Open Locker Network
    Our Smart Locker Network combines technology with sophisticated hardware to create a vast network of smart lockers. Our advanced system allows consumers to pick up and return packages in lockers, reduces logistics costs, and helps lower carbon footprint....

  • Hybrid Open Locker Network

    A Hybrid network is a partnership between a single retailer and carrier or logistics providers. In this scenario, all participating parties can:

    • Have customers collect or return their purchases directly to a smart locker
    • Make deliveries to and collect returns from the lockers 

    Some of the costs are underwritten by a parcel locker solution provider and often offer revenue-sharing opportunities. A hybrid model drives down the cost to operate an Open Locker Network while contributing to revenue growth, decreasing costs, and increasing foot-traffic in-store. 

    A Solution for Order Fulfillment & Returns 

    Our open-access, carrier-agnostic parcel locker network streamlines operations for retailers and carriers by centralizing customer collections and returns to centralized locker locations. 

    By leveraging our secure, smart locker solutions, you can create a transparent record of parcel handling for more efficient first- and last-mile processes and more: 

    • More Customer Friendly: address mounting pressures and rising costs for fast deliveries and seamless returns
    • More Efficient: bolder your omnichannel tactics with self-service parcel pick-ups and returns
    • More Savings: reduce operation costs by up to 50%* by centralizing deliveries and returns to convenient, secure parcel locker locations
    • More Access: indoor/outdoor locker locations allow up to 24/7 access to parcel deliveries - with options for same-day retrieval

    *Based on client data. Your results may vary.

  • Private Locker Network
    Our Smart Locker Network combines technology with sophisticated hardware to create a vast network of smart lockers. Our advanced system allows consumers to pick up and return packages in lockers, reduces logistics costs, and helps lower carbon footprint.
    ...

  • Private Locker Network

    A private locker network is a network dedicated to a single retail brand. Only purchases and returns that are made through the designated retailer may pass through the lockers. No carriers or other retail vendors can direct their customers’ orders and returns through a retailer’s private locker installation.

    A Solution for Order Fulfillment & Returns 

    Our open-access, carrier-agnostic parcel locker network streamlines operations for retailers and carriers by centralizing customer collections and returns to centralized locker locations. 

    By leveraging our secure, smart locker solutions, you can create a transparent record of parcel handling for more efficient first- and last-mile processes and more: 

    • More Customer Friendly: address mounting pressures and rising costs for fast deliveries and seamless returns
    • More Efficient: bolder your omnichannel tactics with self-service parcel pick-ups and returns
    • More Savings: reduce operation costs by up to 50%* by centralizing deliveries and returns to convenient, secure parcel locker locations
    • More Access: indoor/outdoor locker locations allow up to 24/7 access to parcel deliveries - with options for same-day retrieval

    *Based on client data. Your results may vary.