With the rise of web, social, and mobile self-service, many customers prefer to get information or make updates themselves rather than talk to a customer service agent. By not addressing customer experience from the lens of these channels, companies run the risk of losing customers and creating a poor brand perception.
Verint Experience Management for Digital can help you connect your data across all of your organization’s departments and ensure your CX strategy is mature. Core capabilities include:
• Digital Feedback
• Survey Management
• Predictive Modeling
• Speech and Text Analytics
• Digital Behavior Analytics
Teams across the organization that touch digital applications can use Verint Experience Management solutions for a variety of use cases. For example, they can:
• Take advantage of predictive modeling and analytics to support strategy decisions that improve the digital experience.
• Isolate customer interaction points and provide data that can be used for feature prioritization and process improvement.
• Alert for real-time feedback and immediate action and enable self-service and assisted service capabilities.