Yellow.ai

San Mateo,  CA 
United States
http://www.yellow.ai

• Booth: 8032

Yellow.ai is the enterprise-grade conversational AI platform powered by Dynamic AI agents that enables businesses to offer enriching, delightful and personalized interactions with their customers and employees across their preferred choice of channel, language and time. 

 Press Releases

• Yellow.ai announces the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space (Dec 09, 2022)

   

  Powered by zero-shot learning, Yellow.ai’s DynamicNLP™ enables zero training of NLP models, go-live within minutes; while delivering over 97% intent accuracy

   

  San Mateo, August 10, 2022 — Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, today announced the launch of its proprietary DynamicNLP™, a first in the enterprise Conversational AI space to enable enterprises to go-live within minutes with lower operational costs and an intent accuracy of over 97%.

   

  According to the future of conversational AI from Deloitte, training AI agents with manual methods can take as long as six to nine months, making it one of the most common setup challenges faced by enterprises. Yellow.ai DynamicNLP™ eliminates the tedious process of training and labeling Natural Language Processing (NLP) models manually. This enables Dynamic AI agents to learn on the fly, helping enterprises to set up Conversational AI flows within minutes, and reduce training data-related costs and efforts. Yellow.ai DynamicNLP™ comes with a pre-trained model built using billions of anonymized conversations, which helps in the reduction of unidentified utterances by up to 60%, making the AI agents more human-like and scalable across industries with wider use-cases.

   

  Commenting on the launch, Raghu Ravinutala, co-founder and CEO, Yellow.ai said, “Yellow.ai DynamicNLP™ is a first of its kind proprietary technology in the global enterprise Conversational AI industry; a breakthrough innovation that can help enterprises save time, effort, and operational cost while accelerating their go-live strategy. It enables our pre-trained Dynamic AI agents to deliver superlative moments of truth across the entirety of customers' and employees' life cycles. As global tech innovators, we see our DynamicNLP™ as a significant step forward in realizing the true potential of NLP as a game-changing technology.”

   

  Eric Hansen, CIO, Waste Connections, said “Yellow.ai has helped us accelerate our AI automation journey for some of the most important use cases, and with the launch of DynamicNLP™ which enables zero training for NLP models, would elevate customer and employee experiences from day one. We firmly believe that Yellow.ai DynamicNLP™ will open new avenues to scale up additional use cases of customer support and agent productivity.”

   

  With DynamicNLP™, Yellow.ai’s platform is capable of improving the accuracy of seen and unseen intents in utterances right from day one. The elimination of manual labeling also helps remove the errors propagated, leading to a stronger, more robust NLP with better intent coverage for all types of conversations. With the agility offered by Yellow.ai DynamicNLP™, enterprises can successfully maximize efficiency and effectiveness across a wider gamut of use cases, including Customer Support, Customer Engagement, Conversational Commerce, HR and ITSM Automation.  

   

  Learn More.

   

  About Yellow.ai 

   

  Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network,  Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognized by Frost & Sullivan, Gartner, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.

   

  Visit www.yellow.ai for more information. Contact us at contact@yellow.ai

   

  For inquiries

  Anujaa Singh

  anujaa.singh@yellow.ai

• Yellow.ai bolsters its Marketplace with pre-built Dynamic AI Agents to deliver faster time-to-market (Dec 09, 2022)

  Yellow.ai bolsters its Marketplace with pre-built Dynamic AI Agents to deliver faster time-to-market 

   

  • Enabling enterprises to accelerate their total experience (TX) automation journey through swift deployments, the pre-built, vertical Dynamic AI Agents support use-cases across key industries including retail and automotive, reducing time-to- market by upto 50%

  • The company’s pre-built, low-code Dynamic AI agents for employee experience (EX) help enterprises automate the entire employee lifecycle, improving employee productivity by upto 30% and employee satisfaction by upto 40%

   

  

   

  San Mateo, April 28, 2022: Yellow.ai, a leading enterprise-grade Conversational AI platform, trusted by 1000+ enterprises globally, today announced that it has augmented its Marketplace with pre-built, low-code Dynamic AI agents, enabling faster time-to-market and quicker time to value for enterprises. In line with its commitment to foster continuous innovation through its product offerings, the addition of pre-trained, ready to deploy vertical AI agents is aimed at helping enterprises accelerate their TX automation journey. 

   

  According to Gartner, digital business acceleration is putting pressure on IT leaders to increase application delivery speed and time to value. Addressing this challenge with greater solution accuracy, the centralized solution library of Yellow.ai’s Marketplace enables enterprises to deploy AI Agents in just a few clicks, reducing time-to-market by upto 50%. It offers Prebuilt Industry Templates supporting use-cases across key industries including retail and automotive; Prebuilt Channel Integrators supporting 35+ channels including Whatsapp, Facebook Messenger, Wechat, Slack, Twitter, MS Teams, Instagram and Prebuilt Solution Templates for use cases across customer support, customer engagement, conversational commerce, HR and ITSM automation. 

   

  Enterprises can also leverage the pre-built Dynamic AI agents for employee experience (EX) to automate end-to-end EX journeys, right from hire to retire including onboarding, training and routine employee engagements. Supporting seamless integrations with existing HCMs, ITSMs such as SuccessFactors, Service now, the pre-trained AI agents result in improved employee productivity by upto 30% and employee satisfaction by upto 40%. Currently offering over 40 prebuilt accelerators, the company aims to offer over 100 prebuilt accelerators on its Marketplace spread across industries, channels and solutions by the end of the second quarter. 

   

  Commenting on the new offering, Rashid Khan, CPO and Co-founder, Yellow.ai said, “To address the evolving needs of customers and employees, enterprises, today, prefer Total Experience automation solutions that deliver results in no time. With our pre-built, vertical Dynamic AI agents, we aim to enable them through easy to use pre-trained customizable models that deliver accuracy, speed to value and consistency specific to their business needs. For instance, with our verticalized solutions for one of the leading automobile manufacturers, we were able to automate the end-to-end buying journey for their end customers and improve month-on-month customer engagement rates by 300%.”

   

  Yellow.ai also announced feature upgrades to its existing solution Inbox - an Omnichannel Agent-Assist Platform that now supports features such as WhatsApp 24hr window expiry support and Video Calling functionality on cloud, delivering improved CSAT by upto 40%. The company has also added interesting feature upgrades to its Voice offering aimed at humanizing and enhancing conversational experiences with its Voice AI agents. Its customer engagement product Engage now allows enterprises to have access to unified user profiles to enable higher engagement rates with two-way conversations and deliver seamless omnichannel experiences. 

   

  About Yellow.ai

   

  Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network,  Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognized by Frost & Sullivan, Gartner, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.

   

  Visit www.yellow.ai for more information. Contact us at contact@yellow.ai

   

  Inquiries

  Anujaa Singh

  Email: anujaa.singh@yellow.ai

• Yellow.ai named a Major Contender and a Star Performer in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2022 (Dec 09, 2022)
  
   

  Yellow.ai named a Major Contender and a Star Performer in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2022

   

  Recognition comes amid rapid global expansion and new customer wins, with the company recording 3X growth over its previous year's revenue

  
  
   

  San Mateo, September 27, 2022 — Yellow.ai, a leading enterprise-grade Conversational AI platform trusted by 1000+ enterprises globally, today announced that it has been named a Major Contender for the second consecutive year in Everest Group’s Conversational AI Products PEAK Matrix® Assessment 2022. The company has also been recognised as a Star Performer in the report. With a strong focus on expanding its global footprint, Yellow.ai has seen an exponential increase in its customer base, recording 3X growth over its previous year's revenue.

   

  For this year's report, Everest Group evaluated 26 Conversational AI technology vendors based on their capabilities and market offerings. Yellow.ai is one of only three vendors designated as a Star Performer, and saw a sharp improvement in its overall capabilities from the 2021 assessment.  

   

  “We are humbled to have been recognized as a Major Contender and a Star Performer in Everest Group’s Conversational AI Products PEAK Matrix Assessment 2022. This recognition highlights our advanced platform capabilities that help our clients drive elevated customer and employee experiences at scale. In the last two years, we have rapidly expanded across markets and our Conversational AI solutions have seen tremendous response from global enterprises across industries. We continue to deliver on our promise of cutting-edge innovation through the disruptions we're bringing to the market. A testament to that is our recently launched proprietary DynamicNLP™, a first in the enterprise Conversational AI space, enabling organizations to save time, effort, and operational cost while accelerating their go-live strategy,” said Raghu Ravinutala, CEO and Cofounder, Yellow.ai.

   

  Powered by Dynamic AI agents, Yellow.ai enables businesses to offer enriching, delightful, and personalized interactions with their customers and employees across their preferred choice of channel, language, and time. The company’s platform is industry and function-agnostic, which means it can support any conversational AI scenario, including marketing, customer support, conversational commerce, and employee experiences across HR, ITSM, Procurement, Finance, and Corporate Communications. Supporting 135+ languages, the platform helps enterprises to hyper-automate customer and employee experiences across text and voice-based channels like Telephony, Google Assistant, Alexa, Web, WhatsApp, Instagram, Facebook, Google Business Messages, Apple Business Chat, WeChat, LINE, Telegram etc. Yellow.ai’s recently launched DynamicNLP™ enables enterprises to go-live within minutes with an intent accuracy of over 97%.

  
  

  Learn more: Everest Group Conversational AI Products PEAK Matrix® Assessment 2022

   

  About Yellow.ai 

   

  Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network,  Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognized by Frost & Sullivan, Gartner, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.

   

  Visit www.yellow.ai for more information. Contact us at contact@yellow.ai

   

  For inquiries

  Anujaa Singh

  PR & Communications

  anujaa.singh@yellow.ai

  
   

• Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform (Dec 09, 2022)

  Public sector drives strong demand for conversational AI, with 2.7M+ users served on the Yellow.ai platform

  The Yellow.ai platform has recorded over 79M messages exchanged between its Dynamic AI agents and end-users in over 5M sessions 

  Singapore, November 23, 2022: With governments across the world working to enable broad-scaled digital transformation, public sector organizations are increasingly gravitating towards the adoption of Conversational AI solutions to redefine the citizen experience. According to data released by Yellow.ai, a leading enterprise-grade Conversational AI platform, the company has served over 2.7M unique users for its government sector clients worldwide. 

  Recently mentioned in the Gartner Hype Cycle for Digital Government Services, 2022, under the chatbot category, the company works with key government departments across countries. The Yellow.ai platform has recorded an exchange of over 79M messages focused on citizen delivery services, exchanged between its Dynamic AI agents and end-users during over 5M sessions.

   

  Raghu Ravinutala, CEO & Co-founder, Yellow.ai said, “Public sector organizations need to address numerous queries daily, and doing so manually is a time-consuming task. At the same time, citizens have a growing expectation of being able to conveniently avail government services. That’s where Conversational AI can step in to improve efficiency and human productivity, streamlining the process of delivering citizen services digitally while keeping humans in the loop. We have seen a huge surge in traction from government agencies across countries and our deployments are helping address some very unique use cases by bringing power to citizens’ fingertips on channels that they actively use. With continued emphasis on digitization, we expect Conversational AI to soon become an integral pillar in delivering stellar services to citizens."

   

  While text-based messaging channels are the preferred medium for citizen delivery services, the company is also seeing voice-based Conversational AI solutions gain momentum. The major use-cases, as observed, are for automating customer support, filing documentation related to government entities, booking services, raising complaints, making payments, and locating branches and offices, where the most traction is being witnessed on channels such as WhatsApp. 

  The company's Dynamic AI agents are handling a myriad of use cases, from assisting over thousands of Bangalore Metro Rail Corp Ltd. commuters with various essential services such as recharging metro smart cards, locating nearby metro stations, and obtaining fare information, to running over 4.2 million informational campaigns for the Government of Maharashtra Department of Women and Child Development around nutrition and the welfare of pregnant and lactating mothers across metros and rural areas alike. Globally, the company expects to see continued growth and demand in this space in the next few months, with governments across countries aiming to accelerate their digital transformation journeys.

  To learn more, please visit: https://yellow.ai/government-psu-chatbots/

  About Yellow.ai

  Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Zalora, Zenyum, JD.ID, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network,  Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognised by Frost & Sullivan, Gartner, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.

   

  Visit www.yellow.ai for more information. Contact us at contact@yellow.ai

  
  
  
  
  
  
  
   

• Yellow.ai recognised in the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms (Dec 09, 2022)

  Yellow.ai recognised in the first-ever 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms

   

  • The report assesses Yellow.ai’s completeness of vision and ability to execute

  • Yellow.ai is one of the 21 most advanced vendors recognised out of thousands of global players

   

  San Francisco, January 31, 2022: Yellow.ai, a leading enterprise-grade Conversational AI platform, trusted by 1000+ enterprises globally, today announced it has been recognised as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. 

   

  With a strong focus on expanding its global footprint, the company has seen an exponential increase in its customer base, recording 4X growth over its previous year’s revenue. 

   

  The Gartner Magic Quadrant assesses providers’ completeness of vision and ability to execute. 2022 marks the inception of this new market category of Enterprise Conversational AI Platforms. The report profiles 21 of the most advanced vendors out of thousands of players in the space, highlighting that enterprises are increasingly looking towards platform-based approaches in order to address multiple enterprise use-case requirements and they find that this approach allows better leveraging of investments.

   

  “We are humbled to have been recognized as a Niche Player in the 2022 Gartner Magic Quadrant for Enterprise Conversational AI Platforms. What makes it more exciting is that this is the first ever Gartner Magic Quadrant for the Conversational AI market–a space we feel that has seen tremendous growth and adoption, especially in the past year. We believe this recognition strongly validates the power of our platform capabilities, the momentum we’ve experienced in addressing the unique demands across the markets we operate, and the disruption we’re bringing to the Conversational AI market. In just five years, our solutions have enabled over 1000 enterprises to find their niche for automation needs across Customer Experience and Employee Experience with us, driving higher competencies and ROI,” said Raghu Ravinutala, CEO and Cofounder, Yellow.ai. 

   

  Built atop the sturdiest in-house NLP engine, Yellow.ai offers a unique industry and function-agnostic platform with pre-built language models. Its Dynamic AI agents support 100+ languages across 35+ channels to automate such functions as customer support, customer engagement, conversational commerce, employee experience and ITSM. Yellow.ai's Dynamic AI agents uniquely learn from all human-answered queries to rapidly decrease future AI-to-human hand-offs, achieving 60% automation in the first 30 days. 

   

  On the strategy moving forward, Mr. Ravinutala added, “After experiencing rapid client and revenue expansion, our focus now is to strengthen our presence in the global market. We have already established a sales force of 20+ in the US and our leadership team has grown by 50 percent across markets in the last two quarters. Our strategic partnerships with leading players greatly extend our efforts in helping enterprises across industries to enhance customer and employee experience automation.  In line with our aim to truly democratize AI and make every conversation fulfilling and delightful, we will continue to set the industry pace in introducing innovative, business impact-driven solutions that allow our customers to completely reimagine their CX and EX.”

   

  To find your niche with Yellow.ai, please visit: https://yellow.ai/gartner-conversational-ai-magic-quadrant-report-2022

   

  Gartner Disclaimer

   

  Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, 24 January 2022, Magnus Revang | Anthony Mullen | Bern Elliot

  GARTNER and Magic Quadrant are registered trademarks and service marks of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved.

   

  Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner research organization and should not be construed as statements of fact. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

   

  About Yellow.ai

   

  Yellow.ai is a leading enterprise-grade Conversational AI Platform, enabling enterprises to unlock business potential at scale. The platform is trusted across 85+ countries by 1000+ enterprises, including Domino’s, Sephora, Hyundai, MG Motors, Biogen International, Edelweiss Broking, Siemens Limited, Food Panda, Carrefour, Kuwait Food Company (Americana), Choithrams, Amouage Oman, Arabian Radio Network,  Bharat Petroleum, Waste Connections US and Tata. Powered by Dynamic AI agents for enterprises, the company aims to deliver human-like interactions that boost customer satisfaction and increase employee engagement at scale, through its no-code platform. Recognized by Frost & Sullivan, Gartner, Forrester, IDC, and G2 as a leader, the company has raised more than $102M from blue-chip investors and has offices across six countries.

   

  Visit www.yellow.ai for more information. Contact us at contact@yellow.ai

   

  Inquiries

  Anujaa Singh, PR & Communications, Yellow.ai

  Email: anujaa.singh@yellow.ai

  
   

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