From the moment a customer clicks ‘add to cart’ until the package is delivered to their doorstep, Delivery Solutions is behind the scenes of your brand, keeping consumers fully in the know.
Don’t leave shoppers wondering and waiting.
Where’s my order?
When will my items be delivered?
How will I know when it arrives?
Answer your customers’ questions before they even have a chance to ask. Communication is key, and it’s time to unlock more loyal, satisfied shoppers with the power of post-purchase services.
Keep your brand at the forefront 100% of the time
With full white-labeling services, your customers will communicate with your brand and your brand only. Don’t confuse them with text or email updates with the Delivery Solutions logo. Keep your brand’s image, logo and voice, front and center and let us take care of the rest.
Let us do the work, while your brand gets the recognition.
- Offer customized text, chat, and email messages
- Send personalized notifications via the shopper’s preferred communication method
- Keep Delivery Solutions as the behind-the-scenes power of your branded communications
- Eliminate confusion by allowing only your logo to be visible
- Recommend hot products in delivery updates to drive new revenue
You don’t want shoppers to abandon their carts.
They don’t want you to abandon their orders.
The customer experience doesn’t end at checkout. With Delivery Solutions, you can offer an efficient end-to-end solution so that your brand shines from purchase to delivery. Just because the order shipped doesn’t mean the job is done. Let our team take over with an automated system that engages customers until their package is safely delivered.
Send Notifications Not Spam
The last thing your customers want is an inbox full of notifications. Create efficient communications that won’t be ignored with Delivery Solutions’ cutting-edge customer profiles.
- Eliminate multiple customer-facing order numbers
- Get automated package grouping, so three orders can be tracked in one spot
- Create a space for customers to view all orders at once
- Send single notifications
- Avoid sending unwanted messages that end up in the junk folder
‘Add to Cart’ is only the beginning.
Don’t Disappear Before Customer’s Packages are Delivered. Keep your customers in the loop on their order status with efficient updates to build brand loyalty and strengthen relationships.
Build Trust: Ensure accurate delivery estimates, and build customer confidence in your brand by promptly delivering items when you say you will.
Communicate Efficiently: Meet customers where they are by sending updates across SMS, iMessage, WhatsApp, email, and more.
Create Loyalty: Offer full transparency with intelligent messaging, from ‘order assigned’ to ‘order delivered.’