DispatchTrack, LLC

Campbell,  CA 
United States
  • Booth: 1844

DispatchTrack is the global leader in last mile delivery solutions, helping top brands around the globe power successful deliveries 180 million times a year. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we’re constantly innovating to improve performance and better serve our 2,000+ global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver. For more information, visit our website at dispatchtrack.com, or contact us directly at 1-866-437-3573 or sales@dispatchtrack.com.


 Press Releases

  • New report finds high fuel cost is motivating supply chain professionals to consider adding electric or semi-electric trucks to the fleet


    DispatchTrack, the global leader in last mile delivery solutions, released a new report, The Last Mile Sustainability Perspective, which explores how supply chain organizations are currently thinking about last mile operations amid accelerating economic headwinds. The study pays particular attention to how organizations are thinking about sustainability and optimization today as well as other factors impacted by the current economic climate including rising costs and driver shortages. Findings are based on a survey of over 140 supply chain professionals from a variety of industries conducted in October and November.

    Despite growing inflation, 77% of companies claim to be prioritizing sustainability or have plans to do so in the coming year, a notable jump from 69% in August. Even more, 8 in 10 supply chain organizations currently have sustainability efforts underway. And, while many of those believe they are making progress, less than half (38%) of the companies surveyed are able to actually measure the results of their efforts.

    It appears electric or semi-electric trucks (EVs) aren’t among the sustainability strategies underway. Findings signal supply chain professionals are hesitant to add EVs to their fleets. Only 14% are using or have plans to use EVs in the near term, though nearly half acknowledged they don’t know enough about EVs to make a decision. Limited charging stations and worries about running out of miles top the list of their concerns. Strikingly, the report found 85% of companies would consider adding EVs in order to save on fuel costs. Far fewer (60%) would consider using EVs to reduce their fleet’s carbon emissions.

    The report also explored business outlook and found rising operating costs were far more concerning than demand reduction. Three-quarters ranked rising costs as their top concern while 37% pointed to reduced demand. The group identified a number of areas where last mile operations can be better optimized for cost savings including delivery execution (42%), customer communication (41%), and routing (40%). The report also found the vast majority of supply chain organizations (73%) still struggle with driver shortages, though not as significantly as the previous year.

    “There’s no question the economy is having a major impact on all aspects of business and the supply chain certainly is no exception. Everyone is facing pressure to do more with less. At the same time, the C-suite recognizes that the last mile delivery experience is crucial to customer retention so they have to find a way to reduce costs without breaking their promise to customers,” said Satish Natarajan, DispatchTrack co-founder and CEO. “Fortunately, a superior delivery experience and cost efficiency aren’t an either/or. Route optimization not only ensures deliveries are made on time but is also critical to cost savings by reducing miles driven and trucks on the road, which also happens to cut carbon emissions.”

    Key findings from the report include:

    Prioritizing Sustainability

    • There’s a sharp rise in companies prioritizing sustainability. 77% of companies are already prioritizing sustainability or plan to in the next year, a jump from 69% in August 2022. 39% of companies are already prioritizing sustainability, up from 22% in August, while 38% have plans to prioritize sustainability in the next year, down from 47% in August.
    • 8 in 10 companies have sustainability efforts well underway. The top sustainability strategies for companies include maximizing truckload capacity (61%), improving routing efficiencies to limit emissions (54%), technology investments (17%), and offering delivery options to customers that limit emissions (16%).
    • Promoting sustainability efforts is mixed. 1 in 5 are sharing their initiatives with both employees and customers; 1 in 3 companies are promoting sustainability initiatives internally, but not externally.
    • While most companies have implemented new ways to improve sustainability, the majority don’t have a way to measure progress. Only 39% of companies track their sustainability efforts and have the means to measure results while 61% do not track their sustainability efforts nor have the ability to measure them.
    • More than half acknowledge sustainability is important to their customers. 55% state that sustainability is somewhat (35%) or extremely (20%) important to their customers. 15% state that it’s not important to their customers.

    Adding EVs to the Fleet

    • 14% are already using or have plans to add electric or semi-electric vehicles to their fleet within the next one or two years. 6 in 10 companies do not use EVs but would consider it in the future while 1 in 4 aren’t using EVs or don’t plan to in the future.
    • Supply chain leaders are hesitant about EVs. The top concerns with using EVs include not knowing enough (47%), not enough charging stations or running out of miles (44%), wanting to see how others are doing before investing (28%), cost restrictive (27%), and infrastructure limitations (26%).
    • Fuel costs are motivating companies to consider EVs, more so than environmental impact. The top motivating factors for companies to use EVs for deliveries include fuel cost savings (85%), better for the environment (61%), and customer importance (30%).

    Economic Impact

    • The overwhelming majority consider supply chain logistics to be part of their company’s overall business strategy. 75% state that supply chain logistics is part of the overall business strategy while 25% state that it is not.
    • Companies worry there will be a dip in demand—but they are much more concerned about rising costs. Logistics professionals ranked rising costs (75%), decreased demand (37%), and reduced staff (11%) as the top ways the current economic climate has impacted their business. 18% stated it hasn’t had any impact.
    • Delivery execution and customer communication top list of areas for improvement. Companies ranked the following as the areas where they see opportunities for improvement for last mile efficiency delivery execution (42%), customer communication (41%), routing (40%), return management (37%), and inventory management (35%).
    • Driver shortages remain a challenge. 73% of companies are still struggling with driver shortages.

    Methodology

    The online survey was conducted via SurveyMonkey October 18th – November 2nd, 2022 among 142 logistics professionals. Industries include furniture and appliances, 3PLs, building supplies, medical, agriculture, auto parts, and food, beverage, and grocery distribution. Employee sizes ranged from 1-10, 11-50, 51-100, and 100+.

    About DispatchTrack

    DispatchTrack is the global leader in last mile delivery solutions, helping top brands around the globe power successful deliveries 180 million times a year. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we’re constantly innovating to improve performance and better serve our 2,000+ global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.

    You can follow DispatchTrack on LinkedIn and Twitter.

    For press inquiries, email brian@dispatchtrack.com

  • New report finds high fuel cost is motivating supply chain professionals to consider adding electric or semi-electric trucks to the fleet


    As delivery becomes a more important aspect to business success and garners more attention from the C-suite and boardroom, DispatchTrack, the global leader in last mile delivery solutions, today revealed six key trends that will redefine last mile logistics in 2023.

    “Post-pandemic economic realities and pressing issues, like climate change, are driving forces in business today and pushing accountability to the highest levels of leadership,” said Satish Natarajan, DispatchTrack co-founder and CEO. “As a result, the C-suite is taking a much closer look at all aspects of their operations, with a new focus on how delivery directly impacts customer satisfaction, profits, and corporate social responsibility. With that in mind, there are some significant shifts on the horizon that will impact the logistics market, particularly the last mile, as we look to 2023 and beyond.”

    Top trends expected to redefine the last mile in 2023 include:

    • The C-suite and boardroom are taking a keen, and direct, interest in last mile delivery. Heads of logistics will increasingly report to the CEO as fulfillment joins sales and marketing among the most critical aspects of running a successful business. Not only will they report to the top, logistics professionals will also have a seat at the table and more involvement in the business strategy from the start. Consumers today expect next-day, or even same-day, delivery with total visibility which makes ensuring a superior customer experience a priority and integral to building loyalty, gaining a competitive advantage, and growing market share.
       
    • Companies will re-evaluate their delivery tech stacks with an eye toward optimization and sustainability. As economic headwinds accelerate, supply chain organizations are facing growing pressure to do more with less, especially those grappling with staff reductions. Companies will re-evaluate their current delivery stacks and look towards best-in-class software that can both optimize all aspects of last mile operations to maximize cost-efficiency and scale dynamically as demand grows. Optimization is also key to a superior delivery experience which will become even more integral to customer loyalty and market growth.
       
    • B2B customers will expect a more B2C-like experience. Businesses, much like consumers, are looking for greater certainty and transparency when it comes to delivery. Whether it's regular stock or perishables needed in restaurants and grocery stores, businesses are moving toward just-in-time ordering to control inventory and contain expenses as they contend with inflation, increasing costs, and labor shortages. Organizations serving the B2B market must be prepared to meet precise delivery time demands and guarantee that products will arrive exactly when their customers expect them.
       
    • Sustainability actions are stronger than words. There’s been a lot of buzz around sustainability and companies are taking it seriously. DispatchTrack’s Last Mile Sustainability Perspective found that 77% of companies are either already prioritizing sustainability or plan to within the next year, an increase from 69% just a few months ago in August 2022. But many companies have gotten by with greenwashing rather than making true, actionable commitments to environmental change. It's unrealistic for businesses to be 100% sustainable from day one. What's important is making progressive improvements year over year in a way that is attainable through strategic business plans, such as reducing miles driven, decreasing trucks on the road, or adding electric or semi-electric vehicles to the fleet.
       
    • There will be a focus on perfecting the last mile with an emphasis on accuracy. Delivering orders within a promised two-hour window doesn't happen by accident or good luck. To ensure that deliveries make it to the right place at the right time, logistics leaders will employ more sophisticated routing engines that leverage artificial intelligence and predictive analytics to drive greater accuracy, making delivery promises a reality.
       
    • Optimization becomes mission critical. PwC's Digital Trends in Supply Chain Survey 2022 found that increased efficiency (63%) and managing or reducing costs (59%) ranked as the top two priorities for supply chain professionals over the next 12 to 18 months. In the current volatile market, successful businesses will find solutions that help delivery operations run more efficiently – despite the size of the fleet or number of drivers – while reducing costs and providing the best possible customer service. We’ll see an emphasis on trimming waste and finding new efficiencies across the board.

    About DispatchTrack

    DispatchTrack is the global leader in last mile delivery solutions, helping top brands around the globe power successful deliveries 180 million times a year. Since 2010, DispatchTrack’s scalable SaaS platform has made delivery organizations more connected, agile, and intelligent using highly configurable capabilities designed to empower better delivery management from end to end. Our proprietary AI-powered routing algorithm ensures 98% ETA accuracy in last mile deliveries, and we’re constantly innovating to improve performance and better serve our 2,000+ global customers, including Walmart, Coca-Cola, Ashley, Ferguson Enterprises, Cargill, McCain Foods, and many others. When businesses make promises to their customers—DispatchTrack makes sure they deliver.

    You can follow DispatchTrack on LinkedIn and Twitter.

    For press inquiries, email brian@dispatchtrack.com