DPL

Moncton,  NB 
Canada
https://www.dplwireless.com/
  • Booth: 435

Do more with less using DPL’s Hercules platform featuring built-in RMS - referred to as the “gold standard” by operators. Our problem solving approach to engineering custom wireless and security hardware solutions is the cornerstone of our longstanding success in the ATM industry. Today, our products and managed wireless service can easily be deployed to support a wide range of applications within the convenience service industry but what we’re best at is solving customers’ problems! Visit us at booth #435 - we’d love to hear first hand, some of the day-to-day challenges that make you shake your head.


 Press Releases

  • In late June of 2020 a DPL customer considering wireless vendors for their 3G upgrades and new ATM deployments asked if DPL would be willing to compete head-to-head against the competition in a field trial so they could make an informed decision about who to choose.

    The customer wanted to see first-hand whether claims made by other independent ATM deployers of DPL being the “gold standard” for wireless ATM services could be substantiated.

    Confident in our products and services, DPL welcomed the challenge without hesitation, and so, the stage was set.

    The trial pitted 28 Hercules modems against a mix of 29 competitor devices from June 24, to July 21, 2020 in the New England region. This region was selected because it is known to have relatively even coverage amongst major US cellular carriers. Transaction data was collected from each ATM via RMS to ensure accuracy.

    During the trial, the 28 Hercules and 29 competitor devices processed nearly the same number of transactions, 13,908 and 13,024 respectively. When it came to communication failure rates, the Hercules performed 9X better, experiencing a 0.5% communication failure rate* compared to the competition who experienced a dismal 4.5% communication failure rate.

    Communication errors cause transactions to fail, which can negatively impact several areas of your ATM business. They can decrease revenue, deter repeat ATM usage, trigger unnecessary truck rolls, and can upset location owners resulting in lost contracts.

    Having a wireless partner you can trust and rely on can add tremendous value to your business. Adding a Hercules modem and Restart to 100 ATMs can create over $52,000 per year of additional value in surcharge revenue and technician savings.

    How Much Value Can the Hercules Add to Your Business? Find out!

    Trial Recap

    Devices Compared:

    • 28 Hercules
    • 29 competitor modems (mix)

    Timeframe: June 24, 2020 - July 21, 2020

    Region: New England

    Number of Transactions:

    • Hercules - 13,908
    • Competition - 13,024

    Communication Failure Rate:

    • Hercules - 0.5%*
    • Competition - 4.5%

    Result: The Hercules performed 9X better than the competition.

    ATM Operator Helps Police Take Down Chicago Crime Ring. Read more...

  • When A&E Vending was selecting a partner for their 3G upgrades, DPL’s Hercules AI system proved to be the difference maker. DPL unveiled Hercules AI at NAC2022, a conference organized by the National ATM Council (NAC), in Hollywood, Florida. ATM operators with early access to Hercules AI quickly praised the unique value it offered, “Hercules AI is like finding a star employee then cloning them dozens of times over”, said Daniel Bean, of A&E Vending. “Based on the results we’ve experienced during the product preview, we project Hercules AI will save us tens-of-thousands of dollars every year”, Bean added.

    Learn more about Hercules AI

    Hercules AI minimizes downtime by automatically fixing common ATM issues. “The AI’s Auto Healing feature is like magic” said Bean, adding “it detects ATM errors, validates them, and automatically fixes them for me… it’s mind blowing!”. 

    Built upon the principles of machine learning, Hercules AI monitors data from multiple sources which it uses to take action without the need for the ATM operator to do anything. “After years of innovation, we are excited to be releasing this game changing technology to our clients” said RJ Forbes, Director of Software Development at DPL, “Hercules AI is the cherry on top of an already amazing product and, once you’ve had a taste, you won’t be able to live without it”, Forbes added. 

    “DPL is consistently finding ways to add value to our relationship. When it came to choosing a wireless partner for our 3G upgrades it was a no brainer”, Bean stated. DPL is excited about what it can deliver to the market today, and the unlimited potential for future feature development leveraging the power of Hercules AI.

    About A&E Vending LLC

    A&E Vending LLC is dedicated to providing customers exceptional ATM service and solutions. Their team of highly qualified and certified professionals has been committed to providing businesses nationally with the best ATM equipment and an unparalleled first and second line of support.

    About DPL

    DPL is a leading global wireless and security hardware manufacturer and end-to-end managed wireless service provider for IoT devices. Founded in 1974, DPL engineers custom solutions for real world problems.

    Media Contact:

    Jon Jewett
    jon.jewett@dplwireless.com
    1-800-561-8880

  • On the morning of March 10th, 2021 one of our customers reached out to us, excited to share some happy news. The customer was watching as the police arrested 5 guys, and retrieved two ATMs. One of the ATMs was equipped with an intrusion detection and theft recovery device from DPL. 

    The device alerted the customer that a theft was in progress and provided exact tracking of the stolen ATM which the customer shared with police. When the criminals parked their vehicle the device helped police pinpoint the location and they moved in to make the arrests. Following the incident the customer said, "I will be adding DPL's security devices to more of my ATMs in the near future ;) ".

    Below is the original news broadcast and article from CBS Chicago about the theft.

    GPS In ATM Leads To 5 Arrests In String Of Burglaries

    SOURCE: CBS Chicago, March 11, 2021 at 6:21 pm

    Chicago Police detectives late Thursday were looking into whether a rash of burglaries in the South Loop and elsewhere a day earlier are connected to a series of ATM thefts, burglaries, or carjackings across the city over the last several weeks.

    CBS 2’s Marissa Parra spent Thursday connecting the dots.

    Glass remained on the ground Thursday outside a bar in the Irving Park neighborhood from when thieves broke in through the window, jumped inside, and then dragged the ATM through the front door before making their getaway.

    Sources tell us the cars they used to do it were stolen from O’Hare International Airport – and the crimes might not end there.

    Over a full day later, businesses were still cleaning up the mess from Wednesday morning, when more than half a dozen of them were struck by thieves – seemingly on the hunt for ATMs.

    Police arrested at least five people, including two juveniles as young as 12 years old.

    Now, investigators are looking to find if they have any ties to other crimes as we learn just how coordinated this heist really was.

    On Wednesday around 1 a.m., three cars were taken from the Hertz rental car lot at O’Hare. Among the three was a white Infiniti sport-utility vehicle.

    Just before 3 a.m., thieves strike at Christina’s Place, at 3759 N. Kedzie Ave. in the Irving Park neighborhood.

    A neighbor heard the thieves breaking the restaurant window. They climbed inside, and within a matter of minutes, they dragged the ATM inside out the door, before taking off in a white SUV.

    Appearing to follow the Kennedy Expressway, around 3:30 a.m. they struck at Bucktown Pub, 1658 W. Cortland St., but had no luck getting the ATM. So they moved on farther south to The Village Wash, a laundromat at 1726 S. Halsted St. in Pilsen, which they struck at 3:45 a.m.

    The white SUV pulls up, they used a crowbar to break in – and with completely covered faces, they tried to nab the ATM. No luck.

    That changed about an hour later at 4:23 a.m., when they got to OMG Nails and Spa at 1620 S. Michigan Ave. in the South Loop. There, they were successful in taking the ATM.

    But the success of the thieves was also their undoing.

    “They found the ATM. They found the robbers. Three of them,” said OMG Spa owner Chloe Chen, “because the ATM had a GPS.”

    As they tried to grab more from other stores down the street, the tracker in the ATM from the spa was giving away their every move.

    They went on about 10 minutes later to break into Lakeview Market & Liquors at 1118 S. Michigan Ave.

    Surveillance video shows one burglar smashing the front window, then he and another person enter the store and quickly steal cigarettes before making off with the cash register.

    Sources tell us the GPS in the ATM led police to 19th Street and Lawndale Avenue, as people ran outside with cash spilling from their pockets and a white Infiniti parked right outside.

    Of the five people arrested, sources said the two juveniles have since been released.

    There has been a rash of attempted and successful ATM thefts across the city over the last two months. Detectives are now trying to confirm if there is a link between this crew this week and those other crimes from earlier this year.

    DPL Offers a Full Line of Security Products and Accessories. Learn more.

  • In evaluating 3G upgrade options, Jon Weilbaker, owner of New York ATM, has chosen to ditch the competition altogether in favor of DPL’s Hercules portfolio management platform. Despite not being the “cheapest” option, the decision to choose DPL was made based on the significant value the Hercules Platform offers in terms of increased uptime, fewer missed transactions, and overall operational efficiency. 

    “We’ve been at this a long time and have tried just about every wireless provider out there, none of them can hold a candle to DPL. They’re the gold standard when it comes to wireless ATMs”, said Weilbaker. “The price difference compared to the ‘Cheap Guys’ is nothing when you look at all the extra value you gain. When you get to a certain size, it simply isn’t worth the headaches that come with an inferior solution just to try and save a few bucks a month”, added Weilbaker.

    “Having one of the biggest players in the ATM industry trust DPL with their 3G upgrades is the greatest compliment we could ask for”, said John Gorham, chief revenue officer for DPL. “We’re constantly looking for ways to innovate and to add value for our customers”, Gorham added.

    In 2021, DPL launched Hercules RMS, adding advanced remote management features inside of their customer portal. “Receiving cash level alerts and being able to perform remote reboots to get ATMs back in service has been a game changer”, said Weilbaker.  

    If you’re in the process of evaluating 3G upgrade options and would like to see how much value DPL’s Hercules Platform can add to your ATM business, visit www.dplwireless.com/en/calculate-value-added to find out.

    About DPL

    DPL is a leading global wireless and security hardware manufacturer and end-to-end managed wireless service provider for IoT devices. Founded in 1974, DPL engineers custom solutions for real world problems. For more information visit DPL’s website at dplwireless.com.  

    Media Contact:

    Jon Jewett
    jon.jewett@dplwireless.com
    1-800-561-8880

  • Meirtran, a leading ATM sales and service organization in the U.S., has selected DPL, a hardware manufacturer and managed service provider, as their wireless communications and security partner.

    The decision to go with DPL over the competition was based on the unparalleled uptime and reliability of DPL’s Hercules modems, and the remote management capabilities offered by DPL’s customer portal, which features built-in RMS functionality. “In today’s increasingly competitive market, ATM operators are seeking ways to grow faster by leveraging more powerful features from their technology partners. DPL’s Hercules platform is the kind of business accelerator we’ve been looking for”, said Gary Kieper, Meirtran's Vice President of Sales.

    The initial scope consists of 1,000 Hercules modems, many of which will be deployed to upgrade Meirtran’s Verizon 3G modems to 4G LTE before Verizon shuts down the 3G network at the end of 2022. “Partnering with an industry leader like Meirtran is a big win for DPL”, said DPL CEO Marc Albert. “We admire Meirtran’s commitment to providing their customers with innovative solutions and world-class customer service” added Albert.

    “This partnership will strengthen our offerings and directly benefit our customers”, Kieper added. Both Meirtran and DPL are excited for the continued growth of their partnership.

    About Meirtran

    Specializing in ATM sales & service, Meirtran is a trusted ATM partner. With over 25 years of experience, Meirtran puts ATM needs and maintenance on complete autopilot, servicing clients anywhere in the United States. For more information visit Meirtran’s website at meirtran.com. 

    About DPL

    DPL is a leading global wireless and security hardware manufacturer and end-to-end managed wireless service provider for IoT devices. Founded in 1974, DPL engineers custom solutions for real world problems. For more information visit DPL’s website at dplwireless.com.  

    Media Contact:

    Jon Jewett
    jon.jewett@dplwireless.com
    1-800-561-8880


 Products

  • Hercules
    4G LTE CAT-1, single SIM modem ideal for low data applications such as POS terminals, ATMs, vending machines, and wireless laundry facilities. Its performance in fringe areas has earned it a reputation for being the most reliable modem on the market....

  • Reduce failed transactions and decrease tech dispatches. Known for its consistency and reliability (especially in fringe areas), the Hercules platform is referred to as the “gold standard” among operators. The Hercules features tons of standard features including:

    • View Terminal IDs
    • 5 Year warranty
    • 24/7/365 Support & Network monitoring
    • Unlimited transactions
    • Multi carrier options
    • Failover to wireless capability
    • Customer portal
    • Solid metal case
    • And more!
  • Hercules Duo
    4G LTE CAT-4, dual carrier (including 2 SIMs), dual Ethernet, high throughput modem, ideal for applications requiring faster speeds and higher throughput such as bitcoin ATMs (BTMs), interactive teller machines (ITMs), and digital signage....

  • The Hercules Duo's dual SIM/carrier feature makes it ideal for fringe areas and high volume locations requiring high network availability or redundancy. Its two Ethernet ports allow it to provide multi-service support for auxiliary devices such as video toppers, or it can be configured for WAN Failover. Reduce failed transactions and decrease tech dispatches. Known for its consistency and reliability (especially in fringe areas), the Hercules platform is referred to as the “gold standard” among operators. The Hercules features tons of standard features including:

    • View Terminal IDs
    • 5 Year warranty
    • 24/7/365 Support & Network monitoring
    • Unlimited transactions
    • Multi carrier options
    • Failover to wireless capability
    • Customer portal
    • Solid metal case
    • And more!
  • Hercules Shield
    4G LTE CAT-4, dual carrier (including 2 SIMs), dual Ethernet, high throughput modem with built-in security and GPS tracking, ideal for bitcoin ATMs (BTMs), interactive teller machines (ITMs), and digital signage....

  • The Hercules Shield's dual SIM/carrier feature makes it ideal for fringe areas and high volume locations requiring high network availability or redundancy. Its two Ethernet ports allow it to provide multi-service support for auxiliary devices such as video toppers, or it can be configured for WAN Failover. Reduce failed transactions and decrease tech dispatches. Known for its consistency and reliability (especially in fringe areas), the Hercules platform is referred to as the “gold standard” among operators. The Hercules features tons of standard features including:

    • View Terminal IDs
    • 5 Year warranty
    • 24/7/365 Support & Network monitoring
    • Unlimited transactions
    • Multi carrier options
    • Failover to wireless capability
    • Customer portal
    • Solid metal case
    • And more!
  • Hercules Portal
    Manage your assets from anywhere using the Hercules Portal, loaded with standard features including RMS functionality, making it easier than ever to remotely manage your assets....

  • .
  • Restart
    Unlike traditional RMS reboot options, the Restart allows you to remotely reboot assets even if their operating system is frozen. Working in conjunction with Hercules modems, the Restart will save you thousands in tech dispatch and travel costs....

  • Installed in minutes, the Restart saves DPL customers an average of $1,000/year/device, covering the combined hardware purchase costs and over 5 years of wireless data/service fees. Installing a Restart on 100 devices could generate up to $500,000 in savings in just 5 years!