Kiosk Association (KMA)

Denver,  CO 
United States
  • Booth: 1602

Kiosk Association is 500+ kiosk & digital signage companies. Self-service is primary.  Payment kiosks & POS order terminals for both employee & customers.. Interactive digital signage kiosks, curved displays, wayfinding kiosks & digital menu board. 

Regulatory issues are important; we work with the U.S. Access Board on accessibility & participating organization with the PCI SSC on Cardholder Activated.  We serve on ANSI workgroups finalizing EV regulations. Here is our free 17-point ADA checklist. Please look at accessibility in your next project.

Since 1991 -- Contact for more info.

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  • From and the kiosk association -- 

    Mobile Kiosk

    Mercury’s latest compact version is portable, cost-efficient for shipping, easy to set up at any location, and can be transported in a flight case, six-on-one Europalette. Mobile Touring Kiosk includes peripherals for an Epson 3500 Printer and a QR Code Scanner. The main purpose of the kiosk is to print tickets and badges, integrate a face recognition application, and scan access control for pre-reservations at entry points. From

    Mercury EK Series is a standard kiosk design series providing off-the-shelf enclosures that can accommodate a wide array of configurations. This design features a 15.6-inch or 21.5-inch LCD mounted in portrait or landscape presentation. Enclosure base options include a full-height pedestal for free-standing deployment or a smaller base option for compact countertop installation kiosk

    The Mercury combines a brilliant Projective Capacitive (PCAP) touch display paired with a flush-mounted PC, providing all-in-one space efficiency. The zero-bezel flush face and minimalist lines complement any retail or hospitality setting. Mercurytransaction component options include a side-mounted payment device (multiple), a receipt printer, a 2D barcode scanner, and a proximity sensor.

    All components in the Mercury (except the preferred payment device) are manufactured by KIOSK’s Parent Company, Posiflex. Posiflex is a World Leader in Point of Sale terminals and related POS componentry. They are best known for highly reliable devices with lifecycles that far exceed industry averages. Because the enclosure metals and components are self-supplied (and stocked), KIOSK can provide attractive pricing and lead time on this popular design series.


    An example of Kiosk Embedded Systems technology — Sodaclick AI-powered signage platforms enable voice-activated transactions

    More Information

    Posiflex is pleased to join National Retail Federation at NRF 2023: Retail’s Big Show in New York City on January 15, 2023 in booth #5502. Posiflex will showcase next-generation POS terminals from its popular RT Series: the RT2015-G2 and RT2016-G2. In addition, Posiflex will unveil the Cachet Series, a brand-new large-display self-service kiosk with a thin, versatile design, and flexible options.

    The Cachet Series is a new line of streamlined self-service kiosks, sporting a vivid 32” display for optimal viewing, as well as optional modular components tailored to suit most retail requirements. It comes conveniently pre-built—simply add your preferred software application and it is ready to use. Its thin, striking design complements a store’s aesthetics while its flexible functionality provides increased efficiency for retail operations. Cachet is equipped with a sturdy stand. It also has dual-sided or wall-mount options. Choose a Cachet running an Intel® Celeron J6412, i3-1115G4E or i5-1145G7E with Windows® or select a Cachet running a Rockchip RK3399 with Android®.

  • From AVIXA and the kiosk association -- 

    For more information on this project contact

    With the goal of creating a more immersive remote learning environment for students of the university, the Peerless-AV team worked diligently with its SEAMLESS dvLED Video Wall Integration Program to design, engineer, and create a custom SEAMLESS Custom Mounting System. Despite facing unique challenges, the team successfully installed a massive, curved digital display to keep the classroom environment collaborative and inviting to all students.

    Approached by McCann Systems for a world-renowned university, Peerless-AV® was tasked with installing (2) custom direct view LED (dvLED) video wall systems alongside Unilumin. In January 2019, the university wanted to create remote learning classroom environments, which would allow professors and faculty to move around while speaking and delivering presentations. For the students, the benefit was to be able to invite them into a conversation and present materials to classmates, as if they were attending in-person.

    The main challenge that the university faced was building a completely custom solution that would fit within the existing architecture of the two studios, both square in size and with low ceilings. In addition, all teams invested a lot of special design and engineering resources, all while navigating through scheduling issues due to the COVID-19 pandemic.

    The Solution

    The university selected Proscenium, the connected studio environment from McCann Systems, as their solution. McCann Systems and Unilumin recognized that Peerless-AV was the only manufacturer whose mounts would work successfully for this custom installation.

    Curved display installation

    Peerless AV was also chosen for its long-standing relationships with McCann Systems and Unilumin. Known for its flexibility, cost effectiveness and superior customer service, SEAMLESS by Peerless-AV, the company’s dvLED Video Wall Integration Program, ensures start to finish project support – from the design/manufacturing of custom Bespoke Series Mounting Systems to on-site installation support.

    No matter how complex the installation, the entire Peerless-AV Solutions Team is available every step of the way

    For the project, Peerless-AV custom-designed two 180-degree, 33′ wide by 10’high (10m x 3m) pedestal mounting structures that are freestanding and bolted to the floor. The mounting systems needed to accommodate 168 Unilumin UpanelS 1.5 displays (610 x 343mm). The final configuration of both walls would incorporate 12 bottom row half height displays (36 modules) and 2 custom displays (8 modules) with a total pixel count of 14,839,799.

    Construction of the classrooms took place throughout 2019 and, in early 2020, Peerless-AV was on site for the installation of the video walls; from the moment the teams arrived on site, they required extreme attention to detail for such a precision engineered installation. Since there was no way to attach to the walls, a pedestal mounting structure would be designed to provide a stable floor standing solution.

    Each of the rooms presented additional unique challenges due to room limitations. The first studio room included stairs, an ADA ramp, and a raised walkway to allow for maintenance access. Additionally, the classroom entry opens to the rear of the video wall, so Peerless-AV added aluminum cladding on the rear of the mounting structure to conceal the electrical components and create a sleek, finished appearance. The second studio room was not the same size as the first, so Peerless-AV had to design this video wall structure differently from the video wall in Studio 1 to fit the space accordingly and create access for maintenance behind the video wall.

    In addition to the custom dvLED video wall mounting systems, Peerless-AV also designed and manufactured hardware for the integrated technology solutions needed for the video walls. This included custom mounts for the four integrated web cameras in each section, (providing 56 total viewing angles), two speakers on each camera, and seven subwoofers at the base of every wall section. Six PTZ 4K web cameras were also installed.

    The Covid-19 pandemic delayed the installation, and all parties were back on site to complete in the summer of 2021. The precision engineering and tight manufacturing tolerances along with x, y, z adjustment on Peerless-AV’s mounting structure was essential to ensure all the Unilumin displays showed no visible lines between the panels, and to achieve perfectly flat planes at all angles of the curve on both video walls.

    Here is the full video --

  • The Cosmopolitan of Las Vegas is a magnificent and luxurious multi-billion-dollar hotel and casino located on the iconic Las Vegas Strip, with more than 3,000 rooms, many offering a private terrace. The hotel also features a 110,000 sq. ft. casino, 300,000 sq. ft. of retail and restaurant space, a 40,000 sq. ft. spa and fitness facility, a 3,200-seat theater, and 150,000 sq. ft. of meeting and convention space.

    hotel digital signageIn 2013, the Cosmopolitan was rated “The Best Hotel in the World” by Gogobot, and in 2015, the resort was named to the Condé Nast Traveler Gold List as one of the “Top Hotels in the World.” It was named one of The Top Hotels in Las Vegas in the Conde Nast Traveler Readers’ Choice Awards in 2018.

    In 2021, the Cosmopolitan was purchased by MGM Resorts International for a reported $1.65 billion.

    As one of the top resorts in Las Vegas, if not the world, it was crucial that the look of the hotel from the moment a guest arrived be as breathtaking as possible. A key part of creating that look was a complex digital signage network in front of and throughout the hotel, including an 8-column, four-sided installation in the lobby comprised of multiple 42-inch high-resolution LCD displays arranged in portrait mode, as well as a row of similar screens in landscape mode mounted behind the reception desk. Also included were multiple LED displays outside the resort entrance.

    The challenge

    As part of an effort to maintain its position as a premier Las Vegas resort, Cosmopolitan was seeking to upgrade its hotel digital signage technology. When it came to high-profile guests or convention groups, for example, the hotel wanted to greet them with company branding or other relevant content on the lobby displays.

    hotel digital signageUnfortunately, this was not possible with Cosmopolitan’s existing digital signage systems. Various signage networks throughout the property used different systems, requiring operators to switch between as many as 7 programs to update content. The existing digital signage content management platform required users to go through a long training process to use the different platforms, and converting content to a file format supported by that software involved a rendering process that took several days.

    Once the content was finally converted, the CMS was extremely difficult to use, adding to the costs and complexities of the network. As a result, it was nearly impossible for the hotel to keep content new, fresh, alive, current, and constantly moving.

    Cosmopolitan also wanted to allow some of the screens to be controlled by third parties. The resort is home to several nightclubs, so they wanted to allow those third parties to swap out generic content and display something tailored along the lines of “Hey, Let’s Jam!” as well as play live videos or streams for special events. At the same time, they didn’t want the various parties to be able to control all the screens.

    The solution

    To help it implement a modern, flexible, and easy-to-use digital signage network and content management system, the Cosmopolitan of Las Vegas tapped U.K.-based Acquire Digital. Recognized as an industry leader in self-service, digital signage and wayfinding software, Acquire has installed thousands of digital deployments over its 25-year history for hundreds of customers around the world. Many of those deployments include digital signage solutions for hotels and resorts as well as casino digital signage.

    Displays and related hardware were supplied by Acquire’s hardware partner YESCO.

    One of the first steps in the process was to replace the existing digital signage media players with new player technology. Unlike a traditional media player that just plays digital content on a playlist or sequence, the new player technology incorporates advanced functionality including the ability to perform tasks including playing multiple videos on a single display, placing a transition layer on top of existing content, moving content around, rotating it and colorizing it across all the different displays. Content can be placed in virtual “cubes” and rotated across the displays.

    The hotel digital signage platform can also pull in content such as web pages, other videos or live streams and overlay that on top of existing content. Additionally, incorporating an additional media player allows for separate content to be displayed on a portion of the same screen independently, but frame accurate.

    If a deployer has video walls or LED displays in unusual shapes, the system can fill those shapes with content and play multiple outputs. The system can also process 4K output and even decode 8K if required.

    Here is a video showing the before and after.

    The results

    The work at the Cosmopolitan was completed in May 2022.

    One of the main benefits Cosmopolitan was able to achieve came in the cost of operating the various digital signage systems. Before, the hotel was operating a player per screen plus backup players, totaling nearly 70 players. Thanks to its state-of-the-art digital signage software for hotels and vast industry experience, Acquire reduced the number of players required by more than half. Additionally, the Cosmopolitan can now output more than four 4K videos at the same time from a single player. And if one player goes down, then there is always a backup player that will take its place to avoid downtime.

    All of this is controlled from a single dashboard via the CMS and monitored as part of the ongoing support and maintenance program. Managing content is accomplished using a simple drag-and-drop interface but is customized in parts for The Cosmopolitan. Users can learn how to use the system in minutes and update content in real-time. Because different types of content have been designed for different sizes of screens, the software includes a failsafe that won’t allow the wrong content to be dragged and dropped onto a screen that doesn’t match the content size, avoiding embarrassing video playouts.

    If any of the media players experience a fault, the Cosmopolitan can quickly swap it out with a manual stream. The resort also benefits from having YESCO staffers based in Las Vegas who are fully trained in using the systems, providing local on-premise support if needed. Acquire also has its remote support tools that alert the company to any issues, potentially even before the Cosmopolitan would know there’s a problem. Acquire provided full training to Cosmopolitan’s IT department, allowing them to manage most issues in-house. Thanks to those safeguards the likelihood of real problems is very low.

    Because of the combined and coordinated efforts, every guest will have an outstanding visual experience no matter where on the property they may be.


    Another example of wayfinding and digital signage, this time in Walmart:
  • From AVIXA and Kiosk Association -- Samsung, Oracle and Grubbrr partnership

    By Evan Schuman for the Kiosk Association

    BurgerFi, with 124 U.S. locations spread across 20 states, uses kiosks for faster ordering. The science comes from location, store selection and timing.

    The first step, Goodhew argued, is to have a very explicit performance goal in mind before any kiosks are installed.

    “We went in with a defined goal with the kiosks. Changing the technology too many times is bad. Micromanaging the experience kills your ROI,” Goodhew said. “You have to let it play out. It costs money every time you change. Give it three months, at least. Then you have a decision: Kill it, keep it or grow it.”

    Even though Goodhew targets three months for a kiosk trial, he said that he “wouldn’t change the vendor for at least a year, unless it’s really identifiable that it’s a vendor problem. Some (other merchants) test kiosks side by side, using multiple vendors. That is simply not a good use of everyone’s time. The issue is that you have to spend twice the amount of time, doing twice the integration. Your loyalty, your payments, your menu–all of that has to be integrated twice.”

    A better approach is to add time and talent to the evaluation process, selecting your top vendor and then only using one vendor’s kiosks. “Do more of your work upfront. Don’t do a bakeoff,” he said.

    “With three months, it gives us a good referential usage number to see how well the tech is doing. You can’t have floating goal posts,” Goodhew said. “We were looking for 5-10 percent increase in check average. We knew the kiosks would upsell. Add a drink or fries or something.”

    BurgerFi wanted 60 percent of the customers using the kiosk, with the remainder going to the cashier. “in the test, we met those numbers and we beat the average check size. We hit 15 percent. The kiosks should pay for themselves within six months.”

    As for other metrics, “We do look at revenue per store, but we didn’t use that as part of this test,” he said.

    Several years back, a regional convenience chain–WaWa–found that the dollars spent per order at kiosks went up because of psychology. How? Some consumers using the kiosk would load orders with extras, such as triple cheese or extra large fries. That would be something they might be embarrassed to ask of a human cashier. It was an unexpected boost in the kiosk ROI.

    The next critical decision is deciding which locations will serve for testing. You want to give the kiosks a reasonable and realistic chance to prove delivered value. That means not placing them in stores where no kiosk is likely to do well.

    “With self-ordering kiosks, customers have total autonomy over selecting, customizing, and updating their order throughout the transaction and hence are incentivized to spend more. Algorithmically calculated upsells recommend targeted products to increase average ticket size, with BurgerFi seeing a lift of over 18%. In this way, restaurants can expect an immediate return on their investment and save over $6,700 per month per cashier position.”
    — Bhavin Asher CEO GRUBBRR

    “We used four different locations and saw differences in demographics. Unfortunately, there is no way of quantifying that until after the fact. Well, unless you have two stores with very similar demographics,” Goodhew said. “We had one location, in Boca Raton. It had older generations and they really wanted to talk with the server or the cashier.” In other words, the kiosk–any kiosk–wouldn’t have had much of a chance at that location.

    That older community aside, Goodhew said that he no longer sees much resistance to kiosks. “Walmart, Kroger and everyone else already trained our customers” to accept kiosk interactions.

    Another critical ROI consideration is kiosk location within the store/restaurant. “If you put them on the counter, they get used more,” he said, but quickly added that some locations can inadvertently cause traffic jams, which itself can disrupt operations and maybe even make the store less appealing to customers. In short, the kiosks are good for business, unless they create traffic jams, which are bad for business.

    “Some have tested kiosks at the front of the door. But that might accidentally create a queue at the door and block egress,” Goodhew said.

    Goodhew also cautioned against underestimating consumer resistance to anything that might be seen–accurately or not–as invading privacy. That means that many customization abilities of newer kiosks might prove problematic, such as detecting a phone and thereby displaying frequently purchased items first or even tracking eye movement.

    Vendor negotiations is another crucial area. “Think about what you can negotiate with the vendor so that you’re not committed. That’s another reason why three months is where we landed.”

    Let’s say that a kiosk trial started delivering bad results very quickly. Make sure that you can end or amend a trial if something goes wrong. When that happens, a discussion with the vendor is urgently needed.

    You might ask the vendor “What have you done elsewhere that work, something that we didn’t do? Why is this not working here? Is it a training issue? A personnel issue? Put the onus on them. You have to be prepared to walk away,” Goodhew said. If it’s training, that raises the possibility of instructing a store associate to spend time handholding customers and walking them through the kiosk interface. “You can have the cashier train every individual. Is it worth it? Probably not.”

    Goodhew referenced one store manager who misunderstood how tips were to be handled and he somehow incorrectly thought the kiosks would deprive his team of money. The manager then decided to put a piece of paper on the kiosks, saying that they were out of order. It’s hard to blame the vendor for that, but it did quickly explain why no one was using the kiosks.

    Video Transcript

    KARL GOODHEW: BurgerFi International has 120 stores internationally. It’s a family-run company. We recently took it public last year. And we have grown and since acquired Anthony’s Coal Fired Pizza.

    We go as far west as Alaska and as far east as Saudi Arabia.

    The recipe of success at BurgerFi is really about the great food, the customer service that we provide. It’s great hospitality.

    We decided to really focus on Simphony as our number one and only POS so that we could streamline our operations, roll out new features quickly. It’s not a lockdown system. There are APIs available. So that means we can partner with the biggest vendors on the planet to provide customized solutions for both online and in-store experiences.

    The Simphony solution is really seamless for our employees. So as the orders are rung in, the tickets are printed out, that is a flow that naturally occurs. As they’re building the burgers and the orders, it follows the order from the POS through the make line to the bag and out the door or to the restaurant floor. BurgerFi International is all about innovation. We try to test and learn from new vendors all the time.

    The backbone of our integration with online is with Simphony. So as we update the menu and update prices in Simphony, they roll up through our online services provider, which then roll out to our mobile app, our website, our delivery service providers. And it’s one place where we can manage our entire menu for the entire enterprise, which includes both corporate and franchise.

    At BurgerFi International we’re looking at two major points. The first is how do we drive top-line revenue growth.

    So it’s really good that Simphony is payment agnostic and I can integrate with any payment provider that we choose to use.

    Simphony, compared to other providers, is a low-cost solution, compared to building out a POS that you then have to have many integrations on the back end or manage Enterprise Solutions. So from a holistic perspective, Simphony has great expense-saving capabilities. And I believe that Oracle provides the best solution for our needs. That includes hardware, software, and the partnership’s support through both APIs and the integrations that are built out of the box.

    We believe that the Oracle relationship is a valued relationship. We get immense value out of it because we have access to the resources of Oracle, with the size, breadth, and experience the Oracle has. And we leverage their knowledge and abilities to execute on a daily basis.

    About The Solution and the Self-Order Kiosks


    Headquartered in Boca Raton, Florida, GRUBBRR is the leader in self-ordering technologies that are revolutionizing the way commerce is transacted. GRUBBRR’s award-winning ecosystem, which includes kiosks, smart lockers, kitchen display systems, order progress boards, digital menu signage, mobile ordering, POS, online ordering, and more, are proven to help businesses maximize revenue, decrease labor costs, and improve the consumer experience. With solutions that are adaptable and beneficial to a multitude of businesses, GRUBBRR powers both enterprise-level and small and medium businesses across verticals such as quick-service restaurants, fast casual restaurants, stadiums, movie theatres, casinos, micro-markets, retail, and more. To learn more about GRUBBRR and its products, visit or connect with us on LinkedInFacebookInstagramTwitter and TikTok.


    Boost every customer experience with the intuitive all-in-one payment and ordering system. Kiosk delivers more flexibility with every order for simplified yet personalized interactions.Expand your business potential with Samsung Kiosk. Build the next great application that will help Kiosk owners enhance every interaction. Your business could secure thousands of new customers as retail transforms. Maximize space savings in your existing store with easy installations. With more ways to install, new stores can naturally integrate Kiosk for more impactful experiences. See Samsung site for more info.

    Oracle Simphony

    The Simphony POS system from Oracle is built for complete restaurant management. Simphony powers the most successful food and beverage venues across the globe, from local cafés and iconic fine dining restaurants to global quick-service chains, stadiums, and theme parks. As an all-in-one cloud POS platform, it helps restaurateurs optimize their online and in-house operations in real time from any device. For more information.

 Press Releases

  • From -- 

    Digital menu boards are taking the restaurant world by storm, and for good reason. In the digital age, companies are striving to reach out to their customer base with digital content and provide better service. And it’s not just restaurant owners who want more digital signage, customers prefer it too. 74% of customers in restaurants say that an effective menu display is their top priority. If you’ve seen the steady increase in restaurants upgrading their menus and want in on the excitement, but have some reservations about cost of digital menu boards, this blog post is here to address your concerns.

    Digital Menu Boards: What are they and what’s the deal with the cost?

    Digital Menu Board

    Restaurants use both outdoor and indoor digital menu boards to display menu items to customers. But the advantages of digital menu boards are so much more extensive than simply displaying menu items. They can be a tool to enhance your restaurant menu by implementing marketing strategies and targeted messaging, providing a dynamic and positive experience for customers, displaying various types of digital media, and more.

    But even with all the documented benefits of digital menu boards in restaurants, you might still feel unfamiliar with the technology and have doubts about whether the investment will be worth it. You probably have questions like, will you eventually experience buyer’s remorse? Our answer is a firm no. Keep reading for the full breakdown of the true bottomline cost of digital menu boards. You get what you pay for Pricing for digital menu boards is the way it is for a good reason. You’re not just paying for a new menu, you’re paying for all the long-term benefits, dynamic features, and support from Keyser.
  • From -- For more information and to download case study visit WelcomeWare.

    Case study on:

    • better utilization of employees, despite location
    • Avoiding the hiring and vetting process for a new employee
    • Not having to go thru the process of training a new employee instead of utilizing exceptional employee already in the role

    For more information and to download case study visit WelcomeWare.

    The Situation

    Businesses everywhere have been immensely challenged in the last two years with hiring, resignations, and the needs for remote work. Physical therapy clinics have often faced these burdens more so than others because they often have just a few people in each office, and the absence of even one key administrative person can impact the success of the entire practice.

    Dirigo Physical Therapy & Performance is a three-location physical therapy practice based in Maine, whose rockstar receptionist, Haruka, would be moving out of state. Dirigo valued Haruka and did not want to re-enter the hiring cycle. Together they searched for a solution that would enable Haruka to work from afar while also improving Dirigo’s check-in experience.

    • Star receptionist was moving 5 hours away
    • Therapists checking in patients,decreasing treatment time
    • Second location was experiencing intake process and billing challenges
    • Hiring and training new receptionists took time

    The Solution

    Haruka loved working for Dirigo and wanted to remain a member of their team. After her review of various virtual remote receptionist platforms, she chose WelcomeWare as it offered complete remote control of Dirigo’s check-in process. She noted that “WelcomeWare was the only option to offer video chat while allowing patients to fill in forms at the same time.” Since Dirigo’s focus is on the patient experience, she believed WelcomeWare would be a good fit.

    How WelcomeWare’s Features Support Dirigo


    WelcomeWare enables Dirigo to staff their multiple locations simultaneously, lowering headcount, while providing valuable support. Dirigo is now able to consistently communicate its philosophy and values through a single channel handling patient intake.

    Role Empowerment

    WelcomeWare makes it possible for the Dirigo team to focus 100% on their tasks. Now PT’s are able to focus on treating patients while the front desk team ensures the clinic runs smoothly.


    Dirigo no longer experiences overwhelming peak check-in periods. Now check-ins during peak hours are handled through the WelcomeWare kiosk, while the in-person receptionist handles other questions.

    The Results

    Dirigo was able to keep their rockstar receptionist. Their patients now check-in using the WelcomeWare kiosk. Forms are completed, insurance is verified, and payments are collected. The absence of a receptionist meant payments were not collected at time of service creating a lag in Dirigo receiving payment. In some cases resulting in not being paid at all. Dr. Lloyd Beckett Founder of Dirigo Physical Therapy and Performance and former Head Athletic Trainer and Lead Physical Therapist for the Brooklyn Nets NBA Franchise describes the level of change as “improved dramatically”.

    What does the future look like with WelcomeWare?

    case study

    As Dirigo expands to their third location, the use of WelcomeWare means they don’t need to hire a new receptionist. Dr. Beckett explains how the convenience of WelcomeWare made expansion easier-

    “There is the convenience of not worrying about having to hire and retain a position that can have a high rate of turnover. Having that factor into any expansion plans, as well as the ease of the day-to-day has been really invaluable.”

    About Dirigo

    Dr. Beckett founded Dirigo Physical Therapy and Performance in 2018. Focused on getting his patients back to the activities they love, Dr. Beckett wanted to “empower patients to retake control of their health and live their lives without pain.” The goal of DPTP is to deliver the highest level of individualized care, utilizing only the latest in evidence-based practice

    Receptionist Kiosk Case Study

    visitor reception kiosk

    visitor reception kiosk

  • Elo (aka Elotouch)

    We know touch – it’s our only business. In fact, we invented the touchscreen over 50 years ago and haven’t stopped since. Every 21 seconds, a new Elo Touchscreen is installed somewhere in the world. We obsess over details to exceed the highest quality standards.


    Our product portfolio includes a broad selection of interactive touchscreen displays from 7-65 inches, all-in-one touchscreen computers, OEM touchscreens and touchscreen controllers and touchscreen monitors. You’ve used our product or been helped by an Elo touchscreen in gaming machines, interactive kiosks, hospitality systems, point-of-sale terminals, wayfinder displays, interactive retail displays and transportation applications just to name a few!  For more information you can always email — the email contact for Elo is

    Spotlight Content

    • Elo Android Solutions — Everything you need to build and operate business solutions with Elo’s commercial-grade Android enterprise devices. Easy-to-use development kits, robust management tools, world-class life cycle management, and security. Deliver the convenience and familiarity of Android interfaces in a secure, business-friendly way.
    • Elo Healthcare Solutions — Elo’s software agnostic solutions make it easy to integrate your electronic health records platform such as Epic Systems and Cerner, to engage patients better and streamline care.
    • Elo Point of Sale solutions — Choosing a POS system impacts technology decisions throughout the store, making it critical to consider the broad use of technologies at every touchpoint. Elo delivers industry-leading POS touchscreen monitors, POS all-in-one touchscreen computers, and powerful mini PCs that combine style, performance, and flexibility.
    • Elo Digital Signage solutions — Our commercial-grade interactive digital signage displays are designed to captivate your audience acting as an interactive billboard.
      From an interactive digital display to an interactive touchscreen kiosk, Elo interactive touchscreen solutions create high-impact experiences.
    • Elo Restaurant and QSR solutions — With a modular hardware platform, easily configure restaurant kiosks, digital menu boards, KDS stations, restaurant POS systems, tableside ordering and line busting. Creating a connected restaurant has never been easier.

    Here is video of Taco Bell Cantina kiosk concept in NY

    Editors Note: We’re very happy to welcome Elo and Kristin Roubie to the kiosk association as gold sponsors. We knew Elo as Elographics (back in 71), then Elo TouchSystems, and of late Elo. Looking thru the kiosk history log, we can locate entries going back to 1971, and today we see Elo everywhere.

    More Posts

  • Originally published on AVIXA -- project briefs include Taco Bell, McDonalds, Panera Bread, CLEAR, Shake Shack, Carnival Cruise Lines

    Editors Note: With all the media attention on McDonald’s Kiosks, it would be easy to think kiosks all come in 32 inches or 46 or 55 inches. The fact is that only Mcdonald’s comes like that. You can see Samsung and LG in the introduction of self-order kiosk stay in the 20-inch range. And it is much easier to manage accessibility and customer focus with a “small” or medium-sized screen. In our estimation 32″ is a large screen and where large screens begin. For that matter, most of us prefer a standard mobile phone and not a super large tablet.  

    Evan Schuman ComputerWorld TechCrunch
    Evan Schuman

    Tablet kiosks are an ideal solution for many businesses and organizations because they offer similar functionality to traditional, large-scale kiosks at a much lower price point. These kiosks can be placed in smaller areas, deliver a more user-friendly experience, and are easier to maintain over the life of a project.

    Larger legacy kiosks, with screen sizes ranging from 21 inches to up to 32 inches and beyond, can often be replaced with smaller tablet-based kiosk solutions with screen sizes ranging from 10 to 14 inches. When the lower price of tablet-based kiosks is paired with the resulting self-service impacts, including shorter lines and greater throughput, the ROI is significant. Not to mention improved customer satisfaction.

    Accordingly, many industries and businesses, both large and small, are seeing the benefits of tablet kiosks for self-service.

    “Self-service in health care is huge right now. We are helping hospitals, urgent care and doctor’s offices with patient registration and check-in to reduce wait times,” said Alan Mischler, CEO/President of Kiosk Group, Inc. located in Frederick, Maryland. Tablet kiosks are a great fit for this type of project because check-in can be presented as a series of easy-to-follow steps that work well on a smaller screen, Mischler noted.

    tablet kiosks by KioskGroup
    Kiosk Group tablet kiosk

    “We’re also seeing a trend in what is known as the SLED marketplace (i.e. State, Local and Education) – think DMVs, social services and government assistance offices, and schools. As one example, we recently worked with one state to reduce wait times at their social services offices and DMVs. After deploying our kiosks, wait times went from roughly 2 hours on average to less than 20 minutes,” said Mischler, noting that locations were able to fit more of the small, tablet-based kiosks into existing areas than they would have been able to with a larger legacy kiosk solution.

    “The advantage of small is that you can fit more units into a smaller space. Instead of one large kiosk, you could have three small ones, increasing traffic and throughput. All of that and the outlay is less. It’s all about what will work within the budget and the space. Quite often, a tablet is the right one.” said Pete Thompson, the VP of Sales for North America at imageHOLDERS Ltd. This is on top of a far greater number of implementation choices, such as hanging on a wall.  User experience is key for a successful kiosk deployment. Most self-service interfaces are best presented as a series of simplified, discrete steps that make it easy for a visitor to focus on what’s being requested, which works well with a smaller tablet-based interface. “

    Paradoxically, larger screens are often an invitation to a design team to try to fit too much onto a single screen, which can then confuse visitors,” said Becca Rice,  Director of Software Development at Kiosk Group.

    Tablets like the iPad, Samsung Galaxy, or Microsoft Surface Pro also feature some of the fastest and most responsive touchscreens available on the market and benefit from the familiarity that visitors often already have with these devices. “This all can add up to a smoother visitor experience at the kiosk”, said Rice.

    Thompson added the smaller form factor delivers an added privacy aspect, especially helpful for applications such as voting or other applications where visitors might be entering private data.

    Then there are the peripheral and camera applications, which can both extend a kiosk’s functionality in significant ways.

    “Tablets today can integrate with any number of peripherals with USB and Bluetooth connections. Some can even handle NFC. Tablets also come with front and rear cameras built right in,” Thompson said.

    Medical check-in with facial recog
    Medical with Facial Recognition. 
    13" touchscreens are used

    Camera applications can go beyond taking a simple photo, Thompson said, citing examples including a new member joining a gym where built-in biometric scanning can use facial recognition for authentication. A tablet’s rear camera can scan documents, driver’s licenses or passports, among other things. Thompson spoke of a European deployment that assesses damage done to luggage for claim purposes. “You can place your bag under the kiosk and take photos and upload them for a claim for damage to your luggage.”

    Mischler noted that one of Kiosk Group’s best-selling tablet kiosk models incorporates a barcode scanner as well as a card reader for payment processing. “Tablet kiosks have really evolved in terms of functionality,” said Mischler. “The sky is really the limit in terms of what we can do with these devices.”

    Finally, tablet kiosks are easy to maintain over time. “Our kiosks are designed to be modular,” said Mischler. “That means if you need to shift to a new tablet after a few years or add a new peripheral, your existing kiosk can be easily updated without starting from scratch and having to buy a whole new kiosk.“

    “This ability to reuse existing components means less waste – both in financial and environmental terms,” Mischler noted. To go along with the smaller form factor, tablet-based kiosks have lower power requirements than larger legacy solutions.

    Tablet manufacturers have embraced the use of their tablets as kiosks by building out the necessary infrastructure to support these use cases. Examples of this include robust support of mobile device management (MDM) solutions that streamline deploying and managing tablets in the field and built-in battery management options that extend battery life for devices that are plugged in 24-7 like most kiosks.

    “Thinking through what’s required to manage a project over time can mean the difference between success and failure of a project. Tablet manufacturers have recognized this and have really stepped up to the plate to support using these devices as kiosks,” said Rice. All in all, the potential advantages of tablet kiosks – from a lower price point than legacy kiosk solutions to improvements in visitor experience and the ability to maintain and update kiosks over time – is formidable. “We see the markets for tablet kiosks only expanding over time,” said Mischler. “As more businesses and organizations become aware of the advantages, we’ll continue to see new use cases and further adoption of these smaller kiosks.”

    A View from Pyramid – US and International

    ticketing kiosk pyramidPyramid is seeing clients Implement their Flex 21.5” screen which is their most popular and versatile for various use cases.  Because of its smaller footprint, it can be used on the front counter in place of a traditional POS, on a pedestal in the lobby, or wall mount.  With its 21.5” screen size it’s just enough for customer engagement while allowing the merchant to highlight it products.

    Also the Pyramid hand-held ruggedized tablet (10.1” screen) being used as a mobile POS for line busting and outdoor applications rather than a self-service kiosk. See attached  Pyramid Ruggedized Tablet 8-3-22-compressed

    There are still many use cases that can benefit from the larger 27” & 32” screen size kiosks.  Because of their size, they can attract customers from afar, can be used as a marketing/advertisement screen, and allow for that full immersive customer engagement.  These larger-sized units can come in single-sided or double-sided and on Pedestal or wall mount applications.

    We would encourage all customers to review with their Kiosk subject matter experts what they are looking to achieve in their operation and based on the various factors they will be able to identify the best solution for their customer journey.

    Medical Check-In Example by faytech AG (Pyramid)

    Medical Check-In's Using 13.3" touchscreen
    Medical Check-In with Facial Recognition

    Check out the latest production run of 13.3" visitor self-registration machine kiosks as they went through final QC inspection before shipment for use in hospitals throughout the United States. These 200 pieces are currently on the water and will arrive soon!

    These units have an optically bonded 13.3" Full HD touchscreen with 10-finger multi-touch functionality, and include temperature sensors, facial recognition cameras, license, and ID scanners, as well as badge printers and have passed the most rigorous testing developed in tandem with our partners and customers in the US.

    Let's Not Forget Taco Bell the great QSR innovation leader

    Taco bell restaurant kiosk
    Self-order goes fully unattended in Times Square Cantina.  Taco Bell is big innovation leader.

    Taco Bell is known for innovation and the most recent example is the Defy concept up in Minnesota that takes the vacuum tube shuttle bank concept and converts it to order delivery.  Another concept that made it to production is the All-Digital in Times Square Cantina.  Here is our writeup on KI. Basically unattended food ordering and pickup. And the units are all-in-one 22"  Elotouch stations.

    McDonalds is nice but what about small establishments?

    The best example for 24 inch touchscreens is the Clover Customer Self-Order Kiosk Case Study - also digital messaging and signage. How to take more orders, faster & more accurate w/ fewer people is the overall premise. Payback is calculated at 16 weeks. Pricing included  (you literally buy online as turnkey and get it in 2 weeks..under $4000).  Combination project between Clover, Samsung Displays, and Nanonation. Here is the writeup on AVIXA

    Another Point of View by Lilitab one of the major providers of iPad kiosks

    ipad kiosk by LilitabFull-sized kiosks excel in situations that require larger displays and complicated inputs and outputs such as airport check-in and outdoor deployments. However, their large size and high cost constrain them to high volume, transactional use cases that are guaranteed to generate revenue directly for the deployer. But what of all the other opportunities for self-service, those interstitial moments that could benefit from assistance but do not generate enough direct revenue or have high enough throughput to justify thousands of dollars per kiosk?

    For more on iPad kiosks in this segment you should take a look at the Shake Shack iteration. We include a video from Bloomberg showing the ordering process.

    Enter the tablet kiosk. 

    The strength of tablet kiosks lies in their compact size, low cost to deploy and flexibility. These core features take them out of the realm or a pure kiosk and enable them to serve as handy devices for all kinds of uses that traditional, full-sized kiosks are unable to perform due to their cost and size. At Lilitab we are seeing entirely new use cases for self-service that go well beyond what a traditional kiosk can support.

    Wherever your staff is struggling with customer service it’s likely a tablet kiosk can assist; check-in, disclosure-signing, grab-and-go, and customer feedback are just a few examples of kiosks Lilitab has deployed over the last decade. These new use cases work quietly in the background, streamlining operations, saving money and improving the customer experience for the deployer while taking a much smaller bite out of their capital and operations budget. This in turn enables new uses that hadn’t been possible before;

    • want to enable your guests to order a drink with the tap of an RFID wristband? No Problem!
    • Want to improve your patient satisfaction scores by giving them more control over their room environment and food service? Done!
    • Need to have the flexibility of customer-facing self-service one moment and in-hand use to bust that line the next? Of course!

    None of these scenarios would justify the cost of a traditional kiosk, but they are all examples of real-world deployments Lilitab has had the joy to be part of. We see this effect continuing as self-service finds its way deeper into all aspects of our daily lives; they can do so much more than ordering at Mcdonald’s.

    Adam Aronson -- CEO Lilitab Tablet Kiosks

    Panera Bread

    Panera Bread announced Tuesday 11/8 an urban development plan featuring two new smaller café formats that lean into off-premises dining, including Panera To-Go: a 1,000-square-foot pickup-only store with no seating, which will open its second location in the next few weeks in New York City after a successful launch in Chicago.

    The second store format is entirely new, will be 40% smaller than the average Panera café at 2,000 square feet and will be designed toward to go-customers with dedicated shelves for rapid pickup, a digital menu, tracking screen technology with detailed order statuses, and very limited seating.

    These New York City stores — one in Union Square and one inside the Hearst building at Columbus Circle — will be the first of Panera’s exploration of urban markets with smaller real estate and a more expedited rush lunch hour culture.  Full writeup on NRN

    Meanwhile Panera has opened a couple of stores with new AI ordering. Nice story from Business Insider (11/11/2022) on a user test of the Greece, NY store and included lots of pictures. Surprisingly no audio? The final opinion by the writer?  

    I tested out Panera's new 'automated' drive-thru and now I think every fast food chain should use it

    Photo by Panera

    Panera to go iPad kiosk
    Panera To Go Tablet Kiosk

    Shake Shack

    Shack Shack ipad kioskPost on KI -- In the analyst call from November 2022 Shake Shack management noted that given the results so far, they plan on expanding self-order kiosks to fully 100% of their restaurants. In 2023, the fast-casual anticipates 65–70 total openings, about 40 of which will be corporate-run. Noted on QSRmagazine.  Shareholder Letter explains it all.  Worth noting Shake Shack originally contemplated going “cashless”, but decided not to. See related post below.

    Biometrics in Tablet Kiosks?

    Clear KioskYou wouldn’t know it by looking at it (thanks to Olea engineering) but the CLEAR kiosk is an example of a “tablet kiosk” albeit in this case, the Microsoft Surface. CLEAR is the expedited screening program that allows you to cut in line at the TSA security checkpoint.  They have extended functionality now into Age Verification as well as allowing fast easy check in to hotels, offices, events, and more without waiting in lines or pulling out an ID.  Hertz uses them for customers.

    Airport kiosk

    How About Mobile or Portable Transaction Points?

    mobile kioskNot easy with a dual 55 monster.  Ticketing for Carnival Cruise lines and others is a big deal. Printing badges at ISE? Here is a good example of mobile kiosk from Kiosk Embedded Systems. The screen is 15.6" which is two steps below the normative past 19 inch (22 is defacto "small screen" these days).

    Writeup:  Mobile Kiosk - portable, cost-efficient shipping, easy set up at any location, can be transported in a flight case, six-on-one Europalette. Function is to print tickets & badges, integrate face recognition, and scan access control for pre-reservations at entry points

    Antimicrobial Covid “Temperature Kiosks”

    A few years back (and still going) are the “Temperature Kiosks”.  Typically these use Android-based all-in-one tablets with a german-made IR sensor (designed for microwaves originally).  These are low cost and have a dedicated purpose, though many of them have been repurposed. Typically used by employees at entrances to the plant but also by visitors.

    One example is the Olea temperature kiosk (thousands sold) is good example. From Dental Office — “The temperature-sensing kiosk has become an indispensable tool to easily, quickly, and accurately measure patients’ and staff’s temperatures. Of all the equipment I’ve had to acquire and add to the office in preparation of reopening, the temperature-sensing kiosk has been my best investment.”  You can find their complete line at their Temperature Screening Kiosks page.

    Business Case

    There are pro's and cons to tablets, iPads and micro AIOs

    • CPU - Often a very inexpensive CPU such as Raspberry Pi4 is all you need. The problem lately with those has been availability. The CEO recently stated that situation is now improving.
    • Tablet kiosks are generally a couple of thousand dollars cheaper than a fully engineered enclosure, but that results in a smaller profit margin for manufacturers.
    • Tablet computer costs are invariably compared to a cheap Chinese tablet price on Amazon.
    • There are very very few tablets manufactured or assembled in the US and that can raise Made In America situations.
    • Tablets as generally used are generally consumer grade, not commercial.  A year from now a new model with a different OS kernel has to be expected.

    More Posts

    Resources Links


  • Samsung Clover Self Order Terminal Solution
    Complete Samsung Clover order terminal case study on the positive impact that customer ordering kiosks provide to a relatively small retail shop. Video

  • Samsung Clover Case Study Small Business Retail

    Most of us like to think in terms of 14,000 kiosks at Mcdonald’s and relegate small businesses to the footnotes.  It’s a challenge aggregating literally tens of thousands of SMBs and dealing with an overall number literally 3X the number of Mcdonald’s.  The fact is this is a small bubble tea shop in Kansas City and they have been killing it with 100-200+ orders a day through their kiosks.  A great example of how kiosks can help a business save costs as well as how readily customers adopt the technology these days.  More orders and faster orders with fewer people. One of the main points the restaurant makes is shortening the decision process customers go thru when ordering (and not tying up employees to wait on them while they do).

    These units serve a dual purpose. On the one hand they allow customers to enter their orders. Secondly they provide digital signage and digital messaging in-store. 

    In Brief Summary

    • Goal – increase efficiency in small space
    • Fast turnaround for customers
    • High foot traffic and mobile orders to deal with
    • Employee focus on making orders and good customer service
    • Less time spent modifying orders
    • CommandPoint by Nano very useful
    • 50 to 60 drinks took 2 hours to setup
    • More thruput with fewer employees
    • Digital messaging and content functions as well
    • Originally not a Clover customer but became one thanks to integration of kiosk

    More Info

    Here is some background on this equation. It is basically three companies: Clover, Samsung and Nanonation. Nanonation has taken an interesting path with marketing on this as they acquired and launched the “” website in Sept 2022.

  • Kiosk Dual Self-Order & Counter Self-Order Kiosk
    The Pyramid Passport and Flex countertop will be shown in 1602. Both units include assistive technology and one will be running JAWS by Vispero (in McDonalds configuration)...

  • Here is a video preview of what Pyramid will have at NRF

    Pyramid NRF Preview

    Our POLYTOUCH® 21.5″ FLEX
    with his space-saving design is everywhere the most compact and flexible: In hotels, offices and public buildings, this kiosk welcomes guests and handles the check-in process.

    In retail shops, it manages the checkout. In food & beverage venues, it covers the entire ordering process including automated cash handling. In the entertainment industry, the kiosk supports as a ticket salesman, and in the healthcare sector it takes care of patients.

    The ergonomic module placement reduces the user’s interaction area to an absolute minimum, so that the FLEX self-service kiosk can be operated intuitively by any age group, i.e. without lengthy searching and trial and error. And with its ADA compliance, it also opens up the world of self-services to limited users.

    Award-winning design

    Its rock solid chassis gives the FLEX the robustness it needs to survive the harsh conditions of everyday use unscathed: Liquids, dust and dirt are just as unlikely to harm it as high-frequency use in PEAK times. Quality made in Germany, which also looks very good and was honored for this with the European Product Design Award in 2020.

    Thanks to its small dimensions and intelligent mounting concept, the FLEX kiosk fits effortlessly into any existing store concept: on a pedestal, mounted on the wall (wallmount) or as a countertop on the inventory.

  • Android Kiosk Software Supports Samsung Knox
    Public access stations & apps can be securely locked down to prevent unauthorized access , and provide remote monitoring tools. KioWare Android does just that. KioWare also includes specific Samsung support for Samsung tablets.

  • KioWare for Android Supports Samsung Knox!

    A new version update of KioWare for Android has been released. Version 4.3 for Android is now available with many improvements that work toward the company’s goal of constantly improving user experience.

    The updates to version 4.3 include streamlined app management, improved permission requests, a customizable notification shade, an improved interface with KioWare server for full version users, and various additional bug fixes.

    In addition, basic and full Android users can now enjoy enhanced configuration options to customize preferences. To learn more about these improvements and bug fixes, please click here.

    The kiosk mode android software also comes with additional functionality modules you can download as well:

    • KioWare for Android module required for communicating with some devices in KioWare such as the MagTek scanner. Requires KioWare Basic or Full for Android 2.0 or higher. You can also click here to download the trial directly from our website.
    • KioWare Samsung Support is an app required for utilizing expanded kiosk software features specific to Samsung devices using KNOX Standard 5.1 and above.
    • For deployments accepting credit card payments, this document details how to configure KioWare to ensure PCI Compliance.

    Analytical Design Solutions, Inc. dba KioWare has been in business since 1991 providing IT consulting to businesses of all sizes, is located in York, Pennsylvania, and is a worldwide market leader in self-service kiosk and purposed device markets. KioWare is kiosk system software that kiosk applications are built on and is used in over 14,000 projects in over 140 countries with project deployments that range from a handful to many thousands of kiosks.

    More Posts

    Videos – A video walkthru of prior version 4.2 for comparison

  • JAWS for Kiosk Accessibility Software
    Come see JAWS for kiosk accessibility software at booth 1602. Schedule a meeting with Traci Murray of Vispero ( or stop by. Video -

  • Android Kiosk Software Available

    Android now has ADA accessibility screen reader available by Vispero. Big announcement from Vispero/TPGi on availability of Android software for ADA assistive (Android screen reader). Android has been lacking a good ADA accessibility solution and no surprise Vispero delivers one first.  You can see JAWS Kiosk at NRF in January at booth 1602.  Here is the updated brochure for 2022.

    Vispero and TPGi also have two new great resources to include on their site:

    1. A Beginner’s Guide to Kiosk Accessibility: Part 1 - TPGi
    2. A Beginner’s Guide to Kiosk Accessibility: Part 2 - TPGi

    McDonalds Kiosk Recognition

    From -- 

    TPGi is honored to be recognized by McDonald’s for receiving the 2021 “Living the Values Award”. The Living the Values Award, is given annually to a Global Technology Provider who has demonstrably impacted one or more of McDonald’s values by putting customers first, creating an inclusive environment, operating with integrity, and supporting community efforts overall to be better together.

    Vispero™, the global leader for assistive technology products for the blind and low vision community, was selected to assist McDonald’s in providing customers with an accessible kiosk experience. Through Vispero’s TPGi business unit, JAWS Kiosk is being deployed at McDonald’s US company-owned restaurants, as well as newly deployed self-service kiosks in the US franchise locations.

    “We are honored to receive this year’s” Living the Values Award” stated Matt Ater, Vice President, Corporate Business Development at Vispero. “McDonald’s is showing that self-service technology can be enabling to all customers, including those with disabilities.”

    Kelsey Hall, Senior Product Manager in the Office of Global Digital Accessibility Excellence, commented on the award, “I am pleased to recognize TPGi’s efforts in our mutual goal to improve the customer experience for all McDonald’s visitors.”

    Creating inclusive self-service user experiences for all diners is made possible with the help of JAWS Kiosk. JAWS Kiosk allows blind and low vision users the ability to interact with a self-service kiosk by inserting headphones into the headphone jack located on the navigation pad used to interact with the kiosk, reading the content as they move through the menu options.

    “We are tremendously excited about our partnership with McDonald’s. The organization’s commitment to building a more inclusive environment for their customers aligns directly with TPGi’s intent to build a more accessible future,” adds Travis Brown, Vice President, Sales, and Marketing at TPGi.

    McDonald’s has deployed hundreds of accessible kiosks using Vispero’s JAWS technology with plans to continue to expand throughout North America’s franchisee-owned stores.

    VIDEO – JAWS For Kiosk and Windows 11

    About Vispero
    Vispero is the global leader in assistive technology products for those with vision impairments. Freedom Scientific, TPGi, Enhanced Vision, and Optelec, all Vispero brands, have a long history of innovation for customers with accessibility needs. Our product portfolio is considered one of the most diverse and reliable on the market. For more information, visit

    About TPGi
    TPGi is an accessibility solutions provider that supports all phases of accessibility through best-in-class management software and professional services. We partner with the best-known brands in the world to achieve end-to-end accessibility for their digital assets. Our clients span a variety of industries including retail/eCommerce, software/technology, publishing, banking/finance, healthcare, government, and higher education. TPGi experts are globally recognized for their contributions to accessibility standards and guidelines.

    More Posts

  • Ticketing Kiosks by Olea
    You can see Olea kiosk in the Storm Interface booth nearby the KMA booth at 1602. Stop by and we will walk you over. For more information on Olea Kiosks you can email

  • NASA Ticket Kiosks 2022

    Here is a real Before-And-After installation

    Pretty cool to see before and after. The existing "ticket teller" stalls were actually used as insert frames for the ticket kiosks.  Click for full size and impact.

    Self-service kiosks are an increasingly popular way for businesses to provide a convenient, efficient experience for their customers. For example, self-service kiosks can be used to check in for a flight, print boarding passes, or even pick up a rental car. In the healthcare industry, self-service kiosks are also being used to check in for appointments and to access medical records.

    While self-service kiosks have picked up in terms of popularity, it’s important for us to help our customers maximize the use of their kiosks. While some guests may still prefer to use the front desk or the box office, the time has come to show them how to take advantage of self-service and how the experience is enhanced.

    Place Kiosks in High Traffic Locations

    One of the best ways to increase usage of self-service kiosks is to ensure that they are placed in high-traffic areas. This makes guests aware of the self-service option and makes it more likely that they will use it.

    After thousands of successful kiosk deployments, we suggest that the best way to gain user adoption is to position the kiosks front and center so users cannot miss or avoid them.

    Self Serve Tickets Kiosk

    Some amusement parks and aquariums are placing ticketing kiosks in parking garages and just outside of entrances so that all guests see them before entering the facility. Healthcare facilities encourage patients and visitors to use the kiosks when they’re placed in front of or around the reception desk. By placing self-service kiosks in strategic locations, businesses can ensure that they are used to their full potential.

    To promote usage, the kiosks have to be convenient. If the kiosk is placed in a less-than-convenient location, you defeat the purpose.


    Another way to increase the use of kiosks is to employ greeters or facilitators to encourage guests or patients to use the kiosk.

    A greeter that encourages guests to use the kiosk

    Upon initial deployment, guests might feel somewhat apprehensive about using the technology, however, if a greeter is there to walk them through the transaction, guests will be more receptive and feel more comfortable using the kiosk.

    Customer service representatives and greeters can play an important role when using vocal and physical cues to guide and escort guests directly to the kiosk and then assist them as they navigate the user interface. “Here, let me help you check in on the kiosk,” along with a hand pointing toward the kiosk will prompt patients away from the reception desk and to the kiosk.

    Redeploying reception desk staff or box office staff to act as greeters can still help streamline operations and create a better user experience with self-service kiosks because it’s typically a much faster interaction with the kiosks.  As a result, businesses can increase self-service kiosk usage without compromising on customer service.


    Signage is frequently used to help trigger self-service kiosk usage. Overhead signage lets people know as they’re approaching the vicinity that there are self-service kiosks and can be used to drive traffic to the kiosks.

    A simple floor sign saying “try our new self-order kiosks” can help drive users to the technology. Overhead signage and signage around the kiosks should indicate what purpose the kiosks serve—for example, are they for ticketing, check-in, food and beverage orders, etc.

    In facilities that have deployed kiosks for various functions, graphics or signage on the kiosk itself can help users understand the purpose of the kiosks. Healthcare kiosks often have a sign on the top of the kiosk indicating “Check-in”. Additional signage near the kiosk or as the screen saver with the phrase “Just touch the screen to begin” will prompt some customers to take the plunge.

    Self Check-In Kiosks

    Downsize or Remove the Reception Counter

    One of the most effective methods of increasing kiosk use is to downsize or remove the box office or check-in counter. While this might seem self-serving, this physical cue tells guests that you want them to use the kiosks and helps to streamline the guest experience.

    The data tells us that individuals can check in or perform their transactions on a kiosk much faster than a human interaction. This increases the speed of service and reduces queues. And for those who require assistance, businesses can redeploy those workers as greeters who can assist while using the self-service options.

    By making self-service kiosks more visible and accessible, businesses can increase their usage and improve the guest experience.

    Self-service kiosks are a growing trend in many industries as businesses strive to enhance the user experience, streamline operations, and improve the ROI of their deployments. To ensure your kiosks are being used effectively, it’s important to consider placement, signage, and greeters. By following these best practices, you can enhance the guest experience, increase the number of guests using your kiosks, and see a corresponding boost in efficiency for your business. If you’re interested in learning more about how self-service kiosks can benefit your business, reach out to our team today.