Mercaux

New York,  NY 
United States
http://www.mercaux.com

• Booth: 5866

Mercaux’s Next Generation Composable Platform is comprised of In-Store Experience, Universal Basket and Next Generation Checkout layers, to provide customers with a frictionless shopping experience. The Experience layer redefines how customers interact with the physical store, through assisted selling and self-service solutions. Universal Baskets are created from these solutions that follow the customer wherever they continue their omnichannel experience. Next-Gen Checkout allows customers to complete the transaction anywhere, using any payment method. 

Mercaux’s full suite of solutions can be operated by store associates, or self-served by customers. In addition, Mercaux captures unique and rich in-store customer behaviour data, which can be leveraged in E-com & Marketing channels, as well as insights on staff performance and product interest.
 
When clients like Nike, Jigsaw and PVH adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty, and UPT. On average they experience a sales uplift of 8% and 5x+ ROI. Mercaux is a member of the MACH Alliance.

 Press Releases

• Next-Generation Composable Leaders Mercaux and Commercetools Announce Partnership to Facilitate True Omnichannel Experiences through Universal Baskets (Sep 28, 2022)

  Next-Generation Composable Leaders Mercaux and Commercetools Announce Partnership to Facilitate True Omnichannel Experiences through Universal Baskets

   

  • Leaders in online and offline composable retail technology announce partnership to launch Universal Baskets to the retail community

  • Through the partnership, customers will be able to create a Universal Basket in one channel (e.g., within the store) and access it in another (e.g., though e-com), giving complete fluidity to the customer’s multi-touch omnichannel journey

  • Delivering a frictionless shopping experience is an aspiration of many retailers - Universal Baskets are here to support this, be it in-store, online or omnichannel

   

  LONDON, 7th June, 2022: Mercaux, The Next Generation In-Store Experience, Universal Basket & Checkout Platform, today announced a partnership with commercetools, the world's leading commerce platform. The partnership is being formed around the principle of being able to create, take and checkout Universal Baskets - Baskets that can be created in one online or offline channel, saved to a customer’s digital profile and accessed in another online or offline channel to continue shopping, before checking out using any payment method.

   

  This fluidity of basket transfer and checkout is made possible by both companies facilitating decomposed architectures, making integration for new customers quick and easy through API-connectors. This fusion of the online and offline worlds finally empowers retailers to offer a true omnichannel experience to provide customers complete flexibility in their chosen path-to-purchase.

   

  The announcement comes shortly after Mercaux’s acceptance into the MACH Alliance - an independent organisation on a mission to future-proof enterprise technology and to propel current and future digital experiences with open and connected enterprise tech, of which commercetools is a founding member (MACH standing for Microservice-based, API-first, Cloud-native and Headless).

   

  Not only will customers experience a frictionless omnichannel shopping experience, but the Universal Basket also allows retailers to analyse attribution models throughout the full path-to-purchase, from the creation of a wish list or basket, to the accessing of this in subsequent online and in-store visits, right the way through to the eventual checkout. Retailers will be able to assess performance of online and in-store teams in a single purchase to help inform future omnichannel strategies.

   

  Christopher Holley, Global Director, ISV Partnerships at commercetools shared his thoughts on the partnership: “It is fantastic to find a partner with a similar ethos to our own who is creatively blending the instore and online checkout experience.  Mercaux’s mission to bring agile and flexible solutions to the market that retailers can deploy quickly and easily to react to changing customer demands and new service models greatly aligns with our thinking at commercetools. Through this partnership, commercetools and Mercaux will leverage their expertise in providing exemplary retail experiences, and focus on bringing the best of digital in-store, and vice versa.”

   

  On the decision to work together, Mercaux Co-Founder and CEO Olga Kotsur commented: “We are excited to be working closely with a fellow composable leader in the retail space. Our joint principles provide the right backdrop for the launch of Universal Baskets, bringing a much-needed opportunity for greater customer journey transparency to retailers, and an improved shopping experience to customers.”

   

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  About Mercaux

  Mercaux is a Next Generation In-Store Experience, Universal Basket and Checkout Platform.

   

  The Experience layer redefines how customers interact with the physical store, through assisted selling and self-service solutions. Universal Baskets are created from these solutions that follow the customer wherever they continue their omnichannel experience. Next-Gen Checkout allows customers to complete the transaction anywhere, using any payment.Mercaux is a member of the MACH Alliance where a thorough business and technical due diligence of Mercaux’s platform to ensure that MACH philosophies, principles and architectures are adhered to.

   

  When clients adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty and units per transaction (UPT). On average they experience a sales uplift of 8% and 5x+ ROI.

   

  More information at mercaux.com

   

  About commercetools

  commercetools is the world’s leading platform for next-generation B2C and B2B commerce. To break the market out of being restrained by legacy suites, commercetools invented a headless, API-first, multi-tenant SaaS commerce platform that is cloud-native and uses flexible microservices. Using modern development building blocks in a true cloud platform provided by commercetools, customers can deliver the best commerce experiences across every touchpoint on a large scale.

   

  commercetools has offices across the US, Europe, and Asia Pacific, with headquarters in Germany. Since 2010, commercetools software has been implemented by Fortune 500 companies across industries, from retail to manufacturing and from telecommunications to fashion.

   

  More information at commercetools.com.

• Mercaux joins the MACH Alliance - an independent organisation on a mission to future proof enterprise technology (Sep 28, 2022)

  Mercaux, the Next Generation Composable In-Store Experience, Universal Basket and Checkout Platform, was today announced as the newest member to join the MACH Alliance, an independent organisation on a mission to future proof enterprise technology and to propel current and future digital experiences with open and connected enterprise tech. The acceptance of Mercaux into the alliance was completed after a thorough business and technical due diligence of Mercaux’s platform to ensure that MACH philosophies, principles and architectures were adhered to.

  • MACH (Microservices based, API-first, Cloud-native SaaS and Headless) Alliance is a trusted, independent business and tech advisor to help identify vendors & integrators that embrace MACH philosophies and offer MACH-certified services
  • MACH members champion a software ecosystem that provides a flexible, truly open and future-proof architecture
  • By using legacy monolithic technology platforms organisations run the risk of locking themselves into a set of limited capabilities that are pending upgrades in a next release or in the backlog of a roadmap

  When it comes to legacy monolithic technologies, retailers have traditionally come to expect long integration and onboarding periods, a large hardware footprint, high cost of ownership and lengthy upgrade and release cycles. With customer expectations changing quickly, retailers have found it hard to respond to new service models in a timely manner. By the time the functionality is eventually implemented, it is already out of date. Acting slowly to changing customer demands no longer seems a viable option. Having API-first composable architectures allows retailers to be fluid and flexible in their approach by introducing new functionality at incredible speed. 

  Speaking of the announcement, Olga Kotsur, Co-founder & CEO of Mercaux, commented, “We are delighted to be joining the MACH Alliance who have a shared vision for delivering a connected and frictionless retail experience for the customer. Unlike other in-store technology providers, we have always championed MACH principles in every solution we bring to the market for the agility, flexibility and speed it gives to retailers. We very much look forward to working with the other members of the MACH Alliance in our joint mission to future-proof retail for the ever-changing demands of the customer, today and always.”

  Sonja Keerl, President of the MACH Alliance commented, “We are delighted to be welcoming Mercaux to the Alliance. As the lines between online and offline become increasingly blurred for the consumer, we are excited to have Mercaux’s in-store decomposed platform join the global MACH certified offering.”

• Next Generation Composable Leaders Mercaux and Fluent Commerce Announce Partnership to Deliver Frictionless Omnichannel Fulfilment (Sep 28, 2022)
  • - The partnership will see Fluent Commerce’s Headless OMS and Mercaux’s Next Generation Composable In-Store Platform combine to turn “fulfilment into an experience” by facilitating a frictionless omnichannel fulfilment & checkout experience for customers

  • - In-Store customers will now be able to build, checkout and fulfil mixed “Universal Baskets” of items from that store, other stores and online, in one single transaction

  • - Fluent Commerce and Mercaux are both members of the MACH Alliance, an independent organisation on a mission to future proof enterprise technology and to propel current and future digital experiences with open and connected enterprise tech.

   

  LONDON, 21st July 2022: Mercaux, The Next Generation In-Store Experience, Universal Basket & Checkout Platform, today announced a partnership with Fluent Commerce, the leading provider of a distributed Order Management Solution. The partnership is set to open up big opportunities for retailers looking to leverage their stock, both online and in-store, to provide customers with easy access to the endless aisle, company-wide inventory and flexible fulfilment options for a frictionless omnichannel shopping experience.

   

  Fluent Order Management architecture provides retailers with the tools to connect their technology systems, sync inventory in near real-time, and update fulfilment logic. As a result of the seamless integration with Fluent Order Management, Mercaux is able to surface near real-time omnichannel inventory and offer flexible fulfilment options to store associates and customers in-store using their assisted selling and self-service digital experience solutions.

   

  As fellow members of the MACH Alliance, both companies seek to provide solutions that champion flexibility, speed and agility. Mercaux and Fluent Commerce composable architectures ensure that it is quick and easy for retailers to switch on these enhanced functionalities within Mercaux’s In-Store Solutions. The partnership is set to bring much-needed fluidity to customer’s multi-touch omnichannel journeys through the creation and transaction of mixed baskets.

   

  Speaking of the partnership, Chad Hooker, VP Global Channel & Alliances, commented, “As companies that are underpinned by MACH principles, we share the same philosophy and want to deliver solutions in the same manner. We look forward to being able to extend our offering further into the in-store space by placing our incredible insights and logic into the hands of Sales Associates and Customers through Mercaux’s Next Generation In-Store Platform.”

   

  Olga Kotsur, Co-Founder and CEO of Mercaux shared her thoughts: “We recognise Fluent Commerce as a fellow leader in the composable retail technology space, and through this partnership we will be transforming fulfilment into a positive customer experience by incorporating their best-of-breed OMS features with our own assisted selling, clienteling and checkout capabilities.”

   

  Kotsur concluded, “Fluent Order Management encompasses the very best of a traditional OMS, but with the innate flexibility of a MACH-based, SaaS offering. Retailers and shoppers will finally be able to enjoy the benefits of Next Generation Checkout with the inclusion of mixed omnichannel baskets and flexible fulfilment, right the way through to an enhanced post-purchase experience with the introduction of smart returns.”

  About Mercaux

  Mercaux is a Next Generation In-Store Experience, Universal Basket and Checkout Platform.

   

  The Experience layer redefines how customers interact with the physical store, through assisted selling and self-service solutions. Universal Baskets are created from these solutions that follow the customer wherever they continue their omnichannel experience. Next-Gen Checkout allows customers to complete the transaction anywhere, using any payment. Mercaux is a member of the MACH Alliance where a thorough business and technical due diligence of Mercaux’s platform to ensure that MACH philosophies, principles and architectures are adhered to.

   

  When clients adopt digital tools in their stores, they typically go live in 2-4 weeks with the initial solutions and see an increase in conversion, loyalty and units per transaction (UPT). On average they experience a sales uplift of 8% and 5x+ ROI.

   

  More information at mercaux.com

   

  About Fluent Commerce

  Fluent Commerce is a global software company focused on distributed order management for commerce. Both B2C and B2B organizations rely on their cloud native, highly flexible and fully scalable distributed order management platform to transform fulfillment complexity into a competitive advantage. Fluent Order Management provides accurate and near real-time inventory availability across multiple locations, order orchestration, fulfillment optimization fulfillment location management, in-store pick and pack, customer service, and reporting. This enables retailers, brands, and B2B organizations to fulfil orders profitably while delivering the best customer experience possible.

  Fluent Commerce works with organizations such as JD Sports, L’Oréal, Ted Baker, Santoni, LVMH and Dulux. For more information visit https://fluentcommerce.com

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