Part virtual reality, part embellished website, virtual stores are defined by immersive, interactive elements that both entertain customers and let them make a purchase. To create their virtual stores, Tommy Hilfiger and Charlotte Tilbury worked with experiential e-commerce software provider Obsess.
The virtual stores also blend fantastical details with familiar elements, such as doors and cameras at human height, to make them more palatable. The Charlotte Tilbury Beauty Wonderland is fully integrated with the brand’s e-commerce website, meaning that product prices and availability are current, but that’s largely where the similarities to traditional e-commerce end.
Customers can watch live events, recorded tutorials or invite a friend to join via video. “I want you to feel like you are literally stepping into my world,” says Tilbury, chairman and chief creative officer of Charlotte Tilbury Beauty. The more people engage, the more they purchase.