Oracle America, Inc.

Austin,  TX 
United States
  • Booth: 5121

Oracle provides retailers with a complete, open, and integrated suite of best-of-breed business applications, cloud services, and hardware that are engineered to work together and empower commerce. Leading fashion, grocery, and specialty retailers use Oracle solutions to anticipate market changes, simplify operations and inspire authentic brand interactions. For more information, visit our website at

  • Merchandise Planning, and Optimization 
  • Merchandise Operations Management
  • Omnichannel Suite including Commerce, Point-of-Service, Customer Engagement and Order Management
  • Retail Insights and Analytics
  • Supply Chain Management and Execution 

 Press Releases

  • Retail brands can now accept all major payment options to give shoppers a choice in how they pay without the unexpected costs or long-term contracts.

    Austin, Texas—January 12, 2023

    The welcome return to in-store shopping has also brought retailers a host of unexpected payment processing fees and complexity. To help combat this challenge, Oracle today extended its comprehensive retail cloud platform to include the Oracle Retail Payments Cloud Service. With the solution, US retailers can now accept the latest in contactless payment options, including debit/credit cards and Apple, Google, and Samsung Pay, without the hidden fees and unpredictable costs that erode the bottom line. This is all with transparent, fixed-fee rate pricing with no long-term contract lock-in or monthly minimum requirements.

    “Retailers have long been at the mercy of a payment ecosystem with high and unpredictable fees,” said Mike Webster, senior vice president and general manager of Oracle Retail. “Today we are extending our retail cloud platform to bring a more stable ‘payment to processing’ solution to market for a fraction of the cost. Now, retailers have a single provider to manage their in-store operations, from staffing and inventory management, through to customer engagement and transaction processing.”


    One stop shop for payments through to processing

    The variability of payment processing costs by provider and card type, coupled with unpredictable system stability and service fees, make it hard for retailers to estimate processing costs in their financial planning. Oracle Retail Payment Cloud Service provides a fixed rate and competitive pricing model that enables retailers to anticipate exactly how much they will pay for every transaction – regardless of payment method used. There are no additional service or convenience fees or monthly minimums.

    And as the service runs on Oracle Cloud Infrastructure (OCI), it has high security standards, end-to-end encryption, and is PCI/DSS compliant. When integrated with Oracle Retail Xstore Point-of-Service (POS) and Oracle MICROS hardware, it provides retailers with a complete platform for payment acceptance through to processing.

    See the new Oracle Retail Payments Cloud Service and Oracle’s complete platform for modern retail in action at the National Retail Federation (NRF) show on January 15 – 17, 2023 in New York at booth #5121 or join our virtual session on January 31 by registering at:

    Contact Info

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at


    Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

  • Fashion retailers and manufacturer fuels growth across all sales channels with better inventory visibility, fulfillment, and financial management

    Cape Town, South Africa and Austin, Texas—January 5, 2023
    Cape Union Mart

    Leading South African retailer Cape Union Mart is a one-stop destination for outdoor enthusiasts, travelers, and explorers. To drive lasting customer loyalty, the brand abides by its DARE initiative, which stands for delivering awesome retail experiences. At the heart of DARE is a global push to adopt the latest technologies to drive operational efficiency and growth. By optimizing its financials, fulfillment, store assortments, and inventory with Oracle Cloud for Retail solutions, the brand will provide its customers with a seamless, cross-channel experience.

    “Establishing the core foundation first was critical to our success. By embracing Oracle Cloud technology, we can scale to meet customer demand with a fresh assortment that is accessible wherever our customers choose to shop,” said Grant De Waal-Dubla, Group IT Executive, Cape Union Mart. “The dynamic collaboration with our business partners is the best it’s ever been. By moving to the cloud, we will focus more on business processes and adoption rather than worrying about performance.”

    To better serve its customers, Cape Union Mart worked with Oracle Retail Consulting to deploy Oracle Retail Merchandising Cloud ServiceOracle Retail Merchandise Financial Planning Cloud ServicesOracle Retail Assortment Planning Cloud Service, and Oracle Retail Science Cloud Services running on Oracle Cloud Infrastructure (OCI). The brand is also leveraging Oracle Fusion Cloud Supply Chain & Manufacturing (SCM) and Oracle Fusion Cloud Enterprise Resource Planning (ERP).

    And with the continued adoption of the Oracle Retail platform, Cape Union Mart will be able to support more accurate forecasts regarding inventory management and merchandise budgeting by streamlining assortments, buying, and allocation processes. Cape Union Mart will also look to leverage Oracle Retail Data Store Cloud Service on OCI. With the solutions, planning teams will be able to deliver optimal recommendations on sizes and styles to get the right merchandise in the right locations to meet customer demand.

    “Our development team delivered ground-breaking innovation with Retail Data Store. We have liberated the data and science from the service to open up new possibilities for retailers. We are delighted that Cape Union Mart will be one of the first retailers to embrace the next-generation technology in our platform for modern retail,” said Mike Webster, senior vice president, and general manager of Oracle Retail. “Retailers will have one view of inventory, item, order, and customer across a single foundation, with a prepackaged set of AI components, which supports all of our cloud services with analytical processes to improve productivity and outcomes.”

    To see these solutions in action, join us at the National Retail Federation (NRF) show January 15 – 17 in New York at booth #5121 or virtually by visiting:

    Contact Info

    About Oracle

    Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at


    Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

  • NetSuite helps music equipment retailer to enable increased profitability and enhance the customer experience by simplifying fulfillment processes

    Austin, Texas—January 10, 2023
    Chicago Music Exchange

    Chicago Music Exchange, a premier authority on vintage, new, and used music equipment, is working with Oracle NetSuite to serve musicians, collectors, and friends who want straight answers expertise and first-hand knowledge. With NetSuite, Chicago Music Exchange has been able to take advantage of an integrated business system to enable increased productivity and profitability as it grows its in-store and digital presence.

    Since 1990, Chicago Music Exchange has served as a premier destination for musicians globally and now ships more than 120,000 instruments annually from its store in downtown Chicago and through its three ecommerce channels. To help ensure it could continue to help customers quickly and easily find the perfect gear as demand soared, Chicago Music Exchange needed to streamline its operations which included disparate IT systems, a 20,000-square-foot warehouse, and more than 15,000 SKUs. After careful evaluation, Chicago Music Exchange replaced QuickBooks and Lightspeed with NetSuite to help automate its inventory management and ecommerce operations, improve visibility across its organization, and enhance decision making.

    “As we reviewed new business opportunities, we realized we were constrained by inefficient processes and needed to rethink our systems,” said Andrew Yonke, CEO, Chicago Music Exchange. “With NetSuite, we now have a single business system that has given us new insights into our business by enabling us to look at ecommerce, inventory, and sales metrics in real time. We have also been able to automate many different processes with NetSuite and that has significantly increased efficiencies and helped us maintain our 24-hour shipping guarantee even as demand has soared. The combination of improved insights and efficiency is having a significant impact on our current business and as we continue to expand, NetSuite scales with us.”

    With NetSuite, Chicago Music Exchange has been able to move from several disconnected business applications to a single integrated system. NetSuite ERP has enabled Chicago Music Exchange to streamline inventory management by tracking inventory quantity and location, providing greater insight to make more informed financial and operational decisions. When it’s time to pick an order, NetSuite can save time and increase efficiency by telling employees each item’s exact bin location. In addition, NetSuite can help Chicago Music Exchange avoid overselling items by providing a real-time snapshot of stock on order from vendors and items ordered by its’ site’s customers, so it can calculate how much stock to allocate to Amazon and Reverb. Leveraging the NetSuite Connector, inventory availability is also updated on those sites seamlessly.

    NetSuite enables Chicago Music Exchange to track demand in real time to help ensure it stocks the right products. For example, Chicago Music Exchange can now track music equipment attributes – brand, body style, and color – that sell quickly to guide purchase decisions. The enhanced reporting delivered by NetSuite has enabled Chicago Music Exchange to move from manually calculating inventory costs to automatically running inventory reports.

    “Retailers are looking to unify and automate business operations across channels in an efficient and profitable way,” said David Rodman, SVP of Customer Success, Oracle NetSuite. “With NetSuite’s centralized and scalable system, Chicago Music Exchange uses one system to manage all transactions, and this increases visibility and control over its business. As a result, Chicago Music Exchange can deliver the shopping experience that customers seek, while tracking product popularity, understanding real-time demand, and driving operational excellence.”

    As Chicago Music Exchange enters its seventh year with NetSuite, the organization is looking to realize the full value NetSuite can bring to its business including exploring the product training available in NetSuite Learning Cloud Support. By saving teams’ time on manual work, the organization saves money and can focus valuable resources on what matters most: delighting more guitar enthusiasts nationwide.

    Contact Info

    About Oracle NetSuite

    For more than 20 years, Oracle NetSuite has helped organizations grow, scale and adapt to change. NetSuite provides an integrated system that includes financials / Enterprise Resource Planning (ERP), inventory management, HR, professional services automation and omnichannel commerce, used by more than 33,000 customers in 217 countries and dependent territories.

    Learn more at Like us on Facebook, and follow us on LinkedIn, Instagram, and Twitter.


    Oracle, Java and MySQL are registered trademarks of Oracle Corporation.