Parcel Pending

Irvine,  CA 
United States
http://www.parcelpending.com

• Booth: 330

Quadient is the leading parcel management provider for retailers worldwide and the exclusive locker provider for Lowe’s Home Improvement. With over 15,000 placements globally, Parcel Pending by Quadient offers a wide range of solutions that ensure simple, secure, and seamless online order pick-ups and returns. 
 

For more information about Parcel Pending by Quadient, visit: 
parcelpending.com/markets/retail-parcel-lockers/ 

 Press Releases

• Quadient Introduces Oversize Parcel Lockers to Meet Growing Demand for Fulfillment and Delivery of Large Goods (Dec 13, 2022)

  Paris, September 2, 2022

  Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels and a major global parcel locker operator, announced today the launch of Parcel Pending by Quadient Oversize Lockers, an automated fulfillment solution purpose-built for industries that need to deliver extra-large and oversized goods to their customers.

  The new model expands the range of products that can be picked up from a locker, fitting most online purchases and fully integrating with other existing Parcel Pending by Quadient locker solutions. Oversize Lockers are especially suited for retailers, distributors and multifamily communities that are looking to manage more delivery types and sizes, from building materials and sporting equipment to furniture and gardening tools. Oversize Lockers are now available in the US, Canada, UK and Ireland and will be available in other European countries in the coming months.

  Parcel Pending by Quadient Oversize Lockers are scalable and customizable with a single-door large compartment or with three compartments. The locker solution delivers 24/7 access with indoor and outdoor durability and integrates with the apps and websites of retailers, distributors, multifamily communities and other businesses.

  “As e-commerce has rapidly expanded, consumers expect to be able to conveniently and quickly pick up or return products of all sizes. The new Parcel Pending by Quadient Oversize Lockers help retailers and multifamily communities meet this demand. Additionally, Oversize Lockers support distributors who want to provide fast fulfilment of orders so their contractor and professional trade customer base can quickly get back to their job sites,” said Benoit Berson, chief solution officer, Parcel Locker Solutions, Quadient. “Parcel Pending by Quadient Oversize Lockers offer a convenient, self-service option for pickups and returns that enhances the user experience, reduces service counter queues and gets inventory back on shelves faster.”

  Quadient operates nearly 16,900 locker systems worldwide. Thousands of businesses in retail, carrier services, higher education and multifamily and commercial property management rely on Quadient’s carrier-agnostic parcel locker solutions.

  Learn more about Parcel Pending by Quadient Oversize Lockers at the following websites:

  • North America: parcelpending.com/locker-solutions/oversize-lockers/
  • UK & Ireland: parcelpending.com/en-gb/locker-solutions/oversize-lockers/

  About Quadient^®

  Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and EnterNext® Tech 40 indices.

  For more information about Quadient, visit www.quadient.com.

  Contacts

  Joe Scolaro, Quadient
  Global Press Relations Manager
  +1 203-301-3673
  j.scolaro@quadient.com

  Sandy Armstrong, Sterling Kilgore
  Director of Media & Communications
  +1 630-964-8500
  sarmstrong@sterlingkilgore.com

• Purolator Installs Parcel Pending by Quadient Smart Lockers to Enhance Customer Experience and Meet Increased Package Delivery Demands (Dec 13, 2022)

  Paris, February 22, 2022

  Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, announced today that Purolator, one of Canada’s leading integrated freight, package and logistics solutions providers, has installed more than 20 Parcel Pending by Quadient smart locker systems at its busiest terminals in Canada. The automated smart lockers provide Purolator’s customers with a convenient and secure way to retrieve their packages, any time, day or night.

  The new locker systems are part of Purolator’s ongoing investments to enhance customer experience while meeting the demand of increased e-commerce package volumes. Smart parcel lockers are emerging as a logistics solution that speeds up delivery times, improves the delivery experience and increases package visibility. Parcel Pending by Quadient’s smart lockers supported Purolator through its busy 2021 holiday season, during which more than 12,000 shipments were kept safe from bad weather and from being stolen. It took customers approximately 15 seconds to collect their packages.

  “We are always ready to deliver for our customers and are continuously investing in our network capacity to provide safer and more convenient ways for Canadians to ship and receive packages,” said Laurie Weston, senior director, Retail, Purolator. “Parcel Pending by Quadient parcel lockers are helping us meet the emerging demands of heightened online shopping habits.”

  Packages are retrieved by customers at parcel lockers by using a one-time PIN or barcode provided to them via email, text messages or in-app mobile notifications. Parcel Pending by Quadient’s package tracking system integrates with Purolator’s back-end system, so customers receive communications about the delivery status of parcels.

  “We are honored and excited to be working with Purolator to provide an outstanding parcel delivery experience for their customers,” said Daniel Malouf, chief solution officer, Parcel Locker Solutions, Quadient. “Our daily focus on innovation allows us to offer Purolator the most advanced, modular, contactless and secure parcel locker technology to enhance the customer experience and drive additional efficiency in delivery.”

  Quadient has more than 15,100 parcel locker stations installed worldwide in the carrier, retail, higher education, multifamily property and corporate segments.

  About Quadient

  Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC^® Mid & Small and EnterNext^® Tech 40 indices.

  For more information about Quadient, visit www.quadient.com.

  Contacts

  Joe Scolaro, Quadient
  Global Press Relations Manager
  +1-203-301-3673
  j.scolaro@quadient.com

  Sandy Armstrong, Sterling Kilgore
  Director of Media & Strategic Communications
  +1-630-964-8500
  sarmstrong@sterlingkilgore.com

• Quadient helps DHL Expand Delivery Network in Sweden with Smart Outdoor Parcel Lockers (Dec 13, 2022)

  Paris, March 16, 2022

  Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, and major global parcel locker operator, announced today that DHL, world’s leading logistics company, will be rolling out a significant number of Quadient’s smart parcel lockers in 2022, in outdoor locations in the largest regions of Sweden.

  “This agreement further strengthens Quadient’s investment in the Nordic region with the goal of becoming the largest global supplier of smart parcel lockers to carriers and retailers globally,” said Niklas Lundén, VP Sales and Operations Nordics at Quadient.

  For Quadient, this strategic partnership with DHL in the region will help both companies reach their common goal of providing better and more sustainable delivery services to business customers and consumers. Parcel Pending by Quadient smart parcel lockers provide the customer significantly greater flexibility in when and where they want to pick up their parcels and this reduces the shipping cost considerably for both carrier and customer.

  Managing Director DHL e-Commerce Solutions, Jonas Lindell, added: “The partnership with Quadient is completely in line with DHL’s strategy, offering greater flexibility for both customers and e-retailers. With a wider range of parcel lockers, we get closer to our customers and can in a simpler way be proactive in building up our delivery network. Quadient’s solution also meets the strong demand we have on user-friendliness and simplicity in our customer interfaces.”

  “Our smart parcel locker solutions have leading and safe technology, they are robust and built to endure the Nordic climate well. Our software is based on an open network solution, where any carrier or retailer can deliver packages into the same device, which is something we know will become an essential feature in the very near future,” said Niklas Lundén.

  With more than 15,100 parcel locker stations installed worldwide, Quadient smart parcel locker solutions address carrier, retail, higher education, multifamily property and corporate needs to better manage their parcel deliveries and distribution. This partnership with DHL in Sweden marks another successful step in the international expansion of Parcel Pending by Quadient solutions.

  About Quadient

  Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the CAC^® Mid & Small and EnterNext^® Tech 40 indices.

  For more information about Quadient, visit www.quadient.com.

  Contacts

  Joe Scolaro, Quadient
  Global Press Relations Manager
  +1 203-301-3673
  j.scolaro@quadient.com

  Sandy Armstrong, Sterling Kilgore
  Director of Media & Communications
  +1-630-964-8500
  sarmstrong@sterlingkilgore.com

• Quadient Announces Roll-out of a Large Parcel Locker Network Available to Carriers and Retailers Across the UK (Dec 13, 2022)
  • Building upon a successful experience in Japan and the US, carrier-agnostic Parcel Pending by Quadient parcel lockers will be installed in 5,000 locations across the United Kingdom
  • First lockers already installed with over 500 planned by the end of 2022

  Paris, June 24, 2022

  Quadient (Euronext Paris: QDT), a major global parcel locker operator and leading customer communications technology provider, announced today it will install carrier-agnostic parcel lockers at large scale in the UK. Over 500 parcel lockers this year, and 5,000 in the coming years, will be made available to all UK carriers and retailers to offer convenient parcel pickup and drop-off locations and an exceptional shopping experience to their customers, with a flexible choice of pickup times and locations.

  Quadient teams have ensured technical integration with the systems of key carriers in the UK and have secured hundreds of prime locations for locker units to quickly scale. Quadient’s ambition is to establish a dense, large and scalable network to consolidate first and last mile deliveries, especially in urban areas where there is medium to high delivery density. Having readily available open access to a large parcel delivery network alleviates the mounting pressure experienced by carriers and retailers to scale to increasing demand and parcel volumes.

  Geoffrey Godet, chief executive officer at Quadient, said: “We believe that building and growing a large, dense, and open intelligent locker network with an agnostic approach is the best way forward to address the challenges of large and growing e-commerce markets such as the UK, the third largest global e-commerce market. Our approach is to offer a common infrastructure available to any carrier or retailer for a volume-based fee, ensuring it is financially viable for all parties. Building upon our extensive experience managing large open networks, particularly in Japan, we are confident that customer adoption and usage will increase rapidly as we work with our partners to grow our footprint, enabling us to deliver the service in a profitable and sustainable manner.

  “We are creating the most compelling out-of-home delivery offer for the UK market, and we have already secured the commitment of one strategic partner, kicking-off the 500 first installations to be completed by the end of 2022. With our proven experience, our scale in the parcel locker business globally, and with the support of a strong team in the UK, we are ready to onboard other major market players in the coming months as our network grows.”

  Quadient’s carrier-agnostic Parcel Pending by Quadient intelligent locker network will significantly contribute to reducing stops and missed deliveries, achieving cost savings, and consolidating drop-offs, returns and pickups to one stop via secure, 24/7 accessible lockers. Maintaining clear and transparent chain of custody is ensured thanks to a secure and centralized tracking and parcel management system. The lockers also offer the capacity to manage returns and Consumer to Consumer (C2C) parcels, helping retailers and carriers to address the increasing customer demand for simplicity and convenience when shipping, returning or picking up their online shopping.

  “Our main focus is on convenience and cost-effectiveness, making sure that each unit in the field is in the right place for easy access and has the right capacity based on our partner carriers’ data and experience,” said Duncan Groom, chief operating officer for DACH, Italy, UK & Ireland at Quadient. “Quadient’s Parcel Pending technology is modular and scalable, capable of adapting to customer requirements and evolving while volume grows. With limited space available in urban areas, not only it is important to preserve public space from multiple proprietary parcel locker networks, we also believe that consumers should be able to receive their parcels in their preferred location, regardless of the retailer or carrier they choose. We absolutely trust that making our solution available to all retailers, carriers and users will accelerate parcel locker adoption and contribute to reducing environmental impact, while providing the peace of mind of 24/7 parcel pick-up and drop-off.”

  About Quadient®

  Quadient is the driving force behind the world’s most meaningful customer experiences. By focusing on three key solution areas, Intelligent Communication Automation, Parcel Locker Solutions and Mail-Related Solutions, Quadient helps simplify the connection between people and what matters. Quadient supports hundreds of thousands of customers worldwide in their quest to create relevant, personalized connections and achieve customer experience excellence. Quadient is listed in compartment B of Euronext Paris (QDT) and is part of the SBF 120®, CAC® Mid 60 and EnterNext® Tech 40 indices.

  For more information about Quadient, visit www.quadient.com.

  Contacts

  Joe Scolaro, Quadient
  Global Press Relations Manager
  +1 203-301-3673
  j.scolaro@quadient.com

  Sandy Armstrong, Sterling Kilgore
  Director of Media & Communications
  +1-630-964-8500
  sarmstrong@sterlingkilgore.com

• Quadient to Showcase its Biggest Lockers Yet at Retail’s Big Show, NRF 2023 (Dec 13, 2022)

  January 5, 2023

  Quadient (Euronext Paris: QDT), a leader in helping businesses create meaningful customer connections through digital and physical channels, will be showcasing its new Parcel Pending by Quadient Oversize Lockers and highlighting its Smart Locker Network at NRF 2023: Retail’s Big Show from January 15-17 at the Jacob K. Javits Convention Center in New York. The event attracts thousands of global professionals in the retail industry for educational sessions and exhibitions of the latest industry innovations.

  Visitors to Quadient’s booth (No. 330) will see the company’s automated Smart Locker Solutions, including the recently launched Parcel Pending by Quadient Oversize Lockers, purpose built for retailers and distributors who need to fulfill orders with extra-large and oversize goods. Parcel Pending by Quadient advanced and automated parcel locker systems allow retailers and carriers to reduce logistical costs and lower their carbon footprint while meeting consumer demand for same-day delivery and convenient returns.

  According to the National Retail Federation’s (NRF) “Consumer Returns in the Retail Industry 2022” report, more than 26% of total U.S. retail industry sales in 2022 were made online. The return rate in 2022 was 16.5%, totaling more than $816 billion in returns. Managing returns is one of the biggest challenges retailers face today, according to the report.

  “We’re excited to once again join the retail community at Retail’s Big Show, and we look forward to meeting everyone and talking about the new innovations driving the industry,” said Austin Maddox, executive vice president, Sales & Operations, for Quadient’s North American Parcel Locker Solutions. “2023 brings new challenges for retailers, including a marketplace that is more competitive than ever and consumers who have high expectations for speedy and convenient product deliveries and returns, all in an uncertain economy. Our team has been hard at work to deliver more for retailers and their customers, innovating our offerings to help ease logjams at the service counter, provide a cost-effective path to same-day delivery and facilitate faster returns.”

  Parcel Pending by Quadient Oversize Lockers are scalable and customizable with three compartments that can hold extra-large items as big as a microwave or a single-door large compartment that can accommodate oversize items such as a couch. The locker solution delivers 24/7 access with indoor and outdoor durability and integrates with the apps and websites of retailers and distributors. Quadient has installed locker systems totaling more than 17,300 worldwide. Thousands of retailers, carriers, higher education institutions, and multifamily and commercial property management firms rely on Quadient’s carrier-agnostic parcel locker solutions.

  Contacts

  Joe Scolaro, Quadient
  Global Press Relations Manager
  +1-203-301-3673
  j.scolaro@quadient.com

  Sandy Armstrong, Sterling Kilgore
  Director of Media & Strategic Communications
  +1-630-699-8979
  sarmstrong@sterlingkilgore.com

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