Boston,  MA 
United States
  • Booth: 4056

parcelLab reimagines the post-purchase customer experience to realize its full potential, enabling brands to meaningfully connect with customers following a purchase - from order delivery to return. Customer experience that’s predictive and personalized requires one post-purchase platform that’s fully integrated into existing tech stacks to give brands end-to-end visibility into their last-mile logistics.

parcelLab enables brands to build journeys, not single touchpoints. And harness the power of data through wide-scale visibility of data across need-to-know teams, like CS. Working hand-in-hand, the parcelCrew is dedicated to ongoing, consultative partnership.

Differentiate your CX with a PPX platform that’s flexible and fully customized to your goals. Ensure strong customer retention through consistent moments of authentic customer delight. Automate, personalize, predict and engage to drive repeat purchases, decrease “where is my order” inquires, increase reviews with smart post-purchase.


  • Post-Purchase Communications
    Deliver proactive, engaging post-purchase communications from order to delivery to returns across preferred channels....

  • Supply and fulfillment complexity, meet our rich post-purchase communications functionality. Now you can address your unique business needs – and protect your customer acquisition investments. Enrich your customer experience and be rewarded with even more sales.

  • Order Status Page
    No compromises on customer experience. Reduce service costs. Get more conversions....

  • Enhance your post-purchase shipment tracking and delivery experience. Build community, convert customer excitement into revenue, and slash inbound customer inquiries.

  • Customer Service Hub
    Help your agents deliver better customer service with a central hub for all order details, shipping status updates and communications....

  • Connect your post-purchase data with your customer service tools and get:

    • Increased productivity
    • Reduced handle time
    • Happier agents and customers
  • Returns & Warranty Management Platform
    Reduce costs. Recover revenue. Accelerate repeat purchases....

  • Perfect your returns and warranty experience.

    • Optimize your experience to reduce returns
    • Recover revenue & drive repeat purchases
    • Minimize issues that drive customer outreach and enable service teams
    • Reduce returns and warranty costs with operational efficiency
    • Accelerate time to the next purchase
    • Lower your carbon footprint.
  • Logistics Reporting
    Find out where you fall short of customer promises and make improvements for a better post-purchase customer experience....

  • Get more insights into your order to delivery and reverse logistics performance against your customer promise. Pinpoint your post-purchase experience gaps and take corrective action.