NRF 2021
parcelLab reimagines the post-purchase customer experience to realize its full potential, enabling brands to meaningfully connect with customers following a purchase - from order delivery to return. Customer experience that’s predictive and personalized requires one post-purchase platform that’s fully integrated into existing tech stacks to give brands end-to-end visibility into their last-mile logistics.
parcelLab enables brands to build journeys, not single touchpoints. And harness the power of data through wide-scale visibility of data across need-to-know teams, like CS. Working hand-in-hand, the parcelCrew is dedicated to ongoing, consultative partnership.
Differentiate your CX with a PPX platform that’s flexible and fully customized to your goals. Ensure strong customer retention through consistent moments of authentic customer delight. Automate, personalize, predict and engage to drive repeat purchases, decrease “where is my order” inquires, increase reviews with smart post-purchase.
Supply and fulfillment complexity, meet our rich post-purchase communications functionality. Now you can address your unique business needs – and protect your customer acquisition investments. Enrich your customer experience and be rewarded with even more sales.
Enhance your post-purchase shipment tracking and delivery experience. Build community, convert customer excitement into revenue, and slash inbound customer inquiries.
Connect your post-purchase data with your customer service tools and get:
Perfect your returns and warranty experience.
Get more insights into your order to delivery and reverse logistics performance against your customer promise. Pinpoint your post-purchase experience gaps and take corrective action.