In the past, peicom has equipped many retailers with radio devices. With this solution, employees can communicate with each other without infrastructure: just press a button, speak - and all colleagues are reached immediately.
Now the requirements in the branches are increasing enormously. Customers are used to fast and reliable information due to online retailing.
This is where the radios come in: because all staff members hear the questions and answers, a so-called swarm knowledge is formed and the customer can be helped more quickly.
However, since the employees are not evenly distributed over the entire area, it is necessary that they can be actively called: by machines that issue a (malfunction) message, by suppliers who want to deliver goods or by customers who have a question. With peiECO we have the possibility to connect all these signals.
peiECO is an intelligent solution that connects the signals in your store ad hoc with your employees. Signals can be, for example, a deposit machine, a sensor or your customer himself. With peiECO you have the possibility to send a voice message to your headset or a text message to your smartphone, so that your employees can react immediately. The quick response possibilities will increase customer satisfaction and enhance revenue opportunities.
Using peiSUPPLY, you can connect machines and vending machines, for example - including a full message from the deposit machine or a malfunction of the baking machine.
Furthermore, with peiPRESS you have the possibility to integrate buttons into the communication. At the push of a button, your employees are informed - thus ensuring fast and direct communication, without detours and waiting times. In the case of a customer button, for example, the use case looks like this: The customer presses the button and is shown an illuminated LED as well as a voice message: "An employee is on his way to you". At the same time, a message sounds on the employee's headset or smartphone: "Advice needed in the wine department". If no:e employee:in now appears, the message can be repeated. In the future, this will also make it possible to track which button is pressed how often and how quickly your employees were on site.
Implementing our peiECO system in your stores will increase the shopping experience, improve customer service and thus increase your sales. Communication within your team will be optimized and tasks will be better distributed.