Qu is excited to announce the launch of our ground-breaking new Commerce Cloud. With Qu’s in-store cloud technology, restaurants enjoy sky-high levels of reliability, meaning that normal ordering and production operations are not disrupted—even when network connectivity is lost.
Qu's Commerce Cloud was specifically designed to support the needs of large organizations that require access to data consistently and at the speed of light—like busy, geographically-disparate restaurant chains. Platforms like Qu's, which are characterized by containerization and serverless deployments, provide organizations with a platform and tools that bolster technical resilience and scalability. Additionally, incorporating an edge computing approach into Qu's API-forward modern architecture empowers restaurants with speed and agility.
How does it work?
When networks go down, legacy cloud systems (which are generally built from the POS to the cloud) typically revert to a single terminal, creating challenges for staff and frustration for guests. Order-taking, production, and payments processing are inevitably slowed down, or in the worst-case scenario, unavailable.
In contrast, the Commerce Cloud drives business continuity and stabiliy, with all terminals, clients, and functions available during outages. This functionality is powered by three robust layers of redundancy:t
Peer to Peer: every terminal and in-store clients are connected to each other
Peer to Public Cloud: every client connects to the above-store cloud
Peer to In-store Cloud: every client is connected to the in-store cloud
Helps with speed, latency, terminal-to-terminal syncing.
During normal conditions, Qu’s Commerce Cloud enhances restaurant operations, through another innovative element of our forward-looking architecture. To drive faster order placement, food production, and payments processing, Qu has essentially brought a bit of the cloud into the store: all core operational APIs that live in the public cloud are replicated within the Commerce Cloud. This architecture provides a spectrum of benefits to restaurants that want to:
Reduce headaches and overhead related to maintaining legacy computing models
Enhance speed and minimize latency for orders, transactions, and all network interactions
Maintain unmatched business continuity, with highly-reliable, stable order and payments processing
Additionally, Qu’s in-store cloud captures transaction metadata and timestamps necessary to reconstruct a previous state and sequence of prior events. This data is captured in a blockchain-like ledger that helps restaurants return to normal operations quickly and accurately, once connectivity is restored. This ledger also provides one point of truth and synchronization for all customer and operational data.
With the point of sale no longer the center of a restaurant’s operations, the cloud and network connectivity are arguably more crucial elements of any enterprise brand’s technological stability and success. Although organizations can only do so much to manage extenuating circumstances, brands can deploy technology that is enhances the everyday, and prepares them for the worst. Qu’s Commerce Cloud does just this, and brands that deploy the Qu’s innovative technology realize a broad spectrum of tangible benefits:
Unrivalled daily business continuity, with three layers of failover
Reduction in losses resulting from inability to take payments
Higher levels of guest and employee satisfaction, with enhanced system uptime and platform stability
A future-proofed, forward-looking technology stack and architecture
Powered by edge computing and our truly innovative architecture, Qu’s groundbreaking Commerce Cloud gives brands the ability to keep making great food and delighting guests, in every type of operating circumstance. With digital capabilities at the forefront of success for large restaurant chains, the continuity that our platform provides is a game-changer for brands that want to pull ahead of the competition and prepare for the future.
Next-Gen Cloud means ….. Cloud-Enabled, Not Cloud-Dependent. While the platform is built to be used in the cloud, it also supports zero downtime and offline order-taking and payment processing. Qu’s architecture offers three layers of redundancy, through: i) peer-to-peer/terminal-to-terminal mirroring, ii) terminal to in-store cloud, and iii) in-store to above-store cloud communication.
API // Cloud Architecture
Open APIs form the foundation of the Qu platform and all its capabilities -- the core APIs are used to deliver additional applications (like online ordering or Enterprise Intelligence) and support the deployment of clients (such as POS and kiosks). Our bi-directional APIs can also be used to build your own clients from scratch, and develop a unique brand experience for your guests.
The platform was architected using a micro-services, containerized approach (in contrast to the monolithic manner by which most POS systems can be characterized). Though these domain-based APIs are independent, they communicate with each other and are responsible for their own functionality. This provides brands with tangible benefits, from a development and deployment perspective.
A crucial element of Qu’s platform and API model is a departure from traditional POS platforms - that is, our platform architecture didn’t start with the POS client in mind. With POS now simply one of many touch points that comprise a restaurant’s technology ecosystem, the deliberate choice to architect our platform from an “omni-channel commerce perspective” sets restaurants up for a scalable and maintainable future.
Next-Gen Commerce Cloud
While APIs have led to advancements in software development, the availability of high-speed connectivity and distributed computing have in turn led to different deployment models, many of which take advantage of different types of cloud computing. Although a (public) cloud-first approach has long been espoused as a preferred method to reduce demands on POS terminals, the benefits derived from this model can often be diminished during times of high stress or lack of network connectivity.
A cloud-enabled--and not cloud-dependent model--like Qu’s was architected specifically to provide high levels of uptime, faster transaction processing, and better reliability, through an industry-leading three layers of redundancy:
Peer-to-mirroring, with each terminal in the restaurant syncing with every other terminal
Each terminal communicates with the in-store cloud
Communicates with the above-store (public) cloud
If necessary, every terminal can also automatically switch to the above-store cloud
Qu’s in-store cloud architecture contains all of the APIs necessary for a restaurant to operate without access to the cloud above-store - that is, core functions like authentication, configurations, and operations specific to each restaurant are available locally. Additionally, every proxy for each client in the store also allows for failover, so if connectivity is lost (or something else goes wrong outside the restaurant), no change in regular operations will occur, as the clients will simply switch over to the locally-replicated platform.
This unique combination of an API-led approach with a highly-reliable cloud model doesn’t simply provide technical or operational benefits. Qu’s platform--in contrast to many legacy architectures--allows restaurants to realize many business benefits, from day-to-day operational continuity, flexibility, and future-proofing, to name only a few. This is reflected in the ways that our PaaS infrastructure can be extended, so that enterprise brands can create and deploy truly customized brand experiences.
Qu is a restaurant transformation company delivering a unified commerce platform that drives healthier connections between guests and operators across all ordering channels. Our mission is to infuse speed, agility, and innovation into enterprise restaurant chains, enabling them to seize new opportunities faster and drive stronger revenues.
Based in Bethesda, MD, Qu is backed by leading restaurant entrepreneurs and investors that have also backed Google, Salesforce, Uber, and Dropbox. Visit www.qubeyond.com.