Qudini by Verint

London, 
United Kingdom
https://www.qudini.com/
  • Booth: 1425

Built specifically for enterprise retailers and banks, Qudini’s Retail Choreography suite includes market-leading customer experience solutions that enable brands to increase sales, loyalty and productivity. By using our software to better choreograph their customers and store associate activities, businesses can speed up service, reduce operational costs and drive conversion across channels.

Qudini’s Retail Choreography Software helps brands to do more with less. Solutions include: Appointment Scheduling, Wait Line Management, Event Booking, BOPIS, Clienteling, Task Management, Live Shop, Employee Communications and Shop Floor Management.

Proven Results - By deploying one or more of Qudini’s software solutions, global brands have been able to:

●      Reduce no-shows by 70%

●      Raise new customer acquisition by 60%

●      Double appointment bookings

●      Boost average transaction value by 33%

●      Drive 24% of customers to return to their stores

Find out more at www.qudini.com/

To book a demo, contact: info@qudini.com

 Products

  • Appointment Booking Software
    Fully automate the appointment booking process to engage more customers across channels.
    ...

    • Easily customize an online booking interface and embed it within your website. Customers can seamlessly find their nearest store, select a service and choose the date and time they'd like to visit. 
    • Send automated appointment reminders by text and email, with a link that lets customers easily confirm, cancel or reschedule bookings. 
  • Virtual Wait Line Management Software
    Control the flow of customers to your services and speed up service.
    ...

    • Walk-in customers can join the wait line from their mobile device by QR code, SMS, touch-screen kiosks or via a store host. 
    • Give customers accurate wait times with a real-time wait line position countdown weblink.
    • Enable customers to browse your store or grab a coffee while they wait for the host or an SMS to let them know when it's their turn. 
  • BOPIS Software
    Automatically notify your store team when customers check-in virtually so they can speed up order collection without waiting behind a desk....

    • Customers can check-in remotely using their phones via a weblink in the confirmation email or by scanning a QR code. 
    • Your store team doesn't have to wait behind a desk - they receive a notification when a customer arrives and can prepare several orders at once. 
  • Online Event Booking Software
    Increase traffic to customer and company events, webinars and workshops by better promotion and management.
    ...

    • Promote event URLs across marketing channels and encourage customers to register via your website, app, search engine profile, social media page, QR code or in-store.
    • Send automated email and SMS reminders with calendar links, venue links, venue information and even video conferencing links for webinars. 
  • Task Management Software
    Enhance company culture and improve communication between head office and store teams with our Task Management Software.
    ...

    • Enable head office, regional managers and store managers to send tasks, resources, updates, motivational messages and more on a daily basis. 
    • Create a checklist of key actions and include deadlines, repeat schedules and more. 

Categories

E-Commerce
  • Multichannel
    • In-Store
  • Click and Collect
    • Marketing and Communications
  • Customer Engagement
  • Digital Experience Design and Development
  • Personalization
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