Radial

King of Prussia,  PA 
United States
https://www.Radial.com
  • Booth: 6150

Radial is the pre-eminent B2C eCommerce fulfillment solution provider powering some of the world’s best customer experiences. Global brands have trusted us for 30+ years to help them deliver a distinctive consumer experience through tailored, personalized, and scalable solutions. We partner with clients across Europe and North America with technologies such as advanced order management and omnichannel, payment and fraud management, and customer care services. Learn about our solutions at radial.com.

 Press Releases

  • August 3, 2022

    Dual location network strategically supports the brand’s fulfillment needs to expedite order processing and delivery timelines

    KING OF PRUSSIA, Pa. — Radial, a bpost group company, the leader in eCommerce fulfillment, today announced that scent-flavored hydration company air up® has selected Radial’s eCommerce solution to support the company’s entry into the United States’ food and beverage market. air up®’s scent-flavored hydration system will ship from two of Radial’s fulfillment centers in California and Ohio.

    Through the partnership with Radial, air up® will receive the best-in-class order management system (OMS) and fulfillment solution across the network allowing the newly U.S.-launched hydration company to distribute nationwide. ROM connects demand to supply, enabling air up® to continue regional expansion to support its eCommerce growth

    Since launching in Germany in 2019, air up® has focused on reimagining how consumers hydrate by developing a refillable bottle that turns plain tap water into flavored water through scent alone. As the demand for alternatives to sugar-filled fizzy drinks continue, the company brings its innovative and sugar-free refillable drinking system to the U.S. to transform Americans’ taste of plain water through the power of scent.

    “After a successful launch in Europe, we’re thrilled to bring our scent-flavored hydration system to the U.S. and revolutionize how American consumers experience water consumption,” said Christian Demers, US, CEO of air up®. “Being able to utilize Radial’s solutions and fulfillment services from two locations allows us to quickly deliver to consumers nationwide. Now having these capabilities, we have the opportunity to further our expansion and establish air up® as a predominant player in the food and beverage category.”

    “We are excited to bring air up® into our eCommerce solution and provide them with a fulfillment network and OMS solution as they expand their footprint in the U.S.,” said Laura Ritchey, Chief Operating Officer, Radial. “We are proud to support brands that have goals aligned with our own such as bringing products to market that also have a focus on sustainability. We look forward to working together to support their future success.”

    Please visit our site to learn more about Radial’s eCommerce solutions: here.

    About Radial
    Radial, Inc., a bpost group company, is the leader in eCommerce solutions. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Our expansive network of fulfillment centers, flexible transportation services and advanced omnichannel technologies, help clients meet increasing consumer expectations and maintain market competitiveness. With our personal customer care services and intelligent payment and fraud solutions, brands confidently deliver high-value customer experiences required today. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com and follow us on Twitter @radialcorp.

    About air up®:
    air up® is the world’s first refillable drinking system that adds flavor to water through scent alone. Since the launch in Europe in July 2019, air up® has grown into a company that operates in 10 countries, has nearly 300 employees, and enjoys a customer base in the millions. Even better: By our calculations, air up®’s revolutionary, refillable technology has perhaps saved up to 130 million single-use plastic bottles—not to mention 2,600 tons of sugar.

    Media for Radial:
    Daysi Robles Lopez
    PAN Communications
    radial@pancomm.com

    Media for air up®:
    airup@derris.com

  • July 13, 2022

    Eco-friendly diaper and wipes brand chooses RED to support future eCommerce growth

    KING OF PRUSSIA, PA – July 13, 2022 – Radial, a bpost group company, the leader in eCommerce fulfillment, today announced a new client partnership with Eco Pea Co., an emerging direct-to-consumer (DTC) brand and designer of healthy, environmentally friendly bamboo diapers and wipes. Planning for future growth, Eco Pea Co. selected Radial for its industry expertise and ability to scale fulfillment and transportation operations based on clients’ needs.

    As sustainability moves into the forefront of shoppers’ minds, transparency into product materials and manufacturing processes has become essential for brands to retain brand loyalty. However, that has not always been the norm for the diaper industry, as commercially used materials are neither safe nor eco-friendly, prompting consumers to seek sustainable, healthier options.

    Kelly and Adrian Pereira co-founded Eco Pea Co. when their third child reacted negatively to the diapers and wipes they were using. They decided to explore healthier ways of making diapers, ones that were suitable for babies with sensitive skin and more environmentally friendly than existing brands in the market. Eco Pea Co. diapers use sustainably harvested bamboo. After researching and assessing third-party logistic providers, Adrian selected Radial for its ability to provide scalable fulfillment and transportation solutions for emerging brands whilst they expand and mature in the market.

    “As a growing brand, we’ve decided we could go further, and we sought an experienced and robust third-party logistics partner to achieve fulfillment and transportation scalability,” said Adrian Pereira, Co-Founder, Eco Pea Co. “Radial’s RED solution empowers us to expand as we work toward establishing Eco Pea Co. as a household brand and bring peace of mind to parents that seek out healthier products for their family.” 

    Radial’s Easy Deployment (RED) solution is for brands looking to launch their eCommerce operations quickly on a platform ready to scale as they grow. RED provides scalable B2C order fulfillment and final-mile solutions prepared to launch in as little as four weeks. As Eco Pea Co. continues to grow, the brand will have access to increasingly enterprise-level solutions that will support further business expansion.

    “We are thrilled that Eco Pea Co. selected Radial as their partner to scale their eCommerce business” said Laura Ritchey, Chief Operating Officer, Radial. “Our ability to create agile fulfillment operations based on a client’s growth trajectory adds real value for so many emerging brands. We bring the experience of large-scale fulfillment to brands at all stages which sets us up for long-term partnerships with great brands such as Eco Pea Co.  Their commitment to creating safe, sustainably sourced products is aligned with our business strategy and we look forward to working together to support their future success.”

    To learn more about RED, please visit our site: here.

    About Radial

    Radial, Inc., a bpost group company, is the leader in eCommerce solutions. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Our expansive network of fulfillment centers, flexible transportation services and advanced omnichannel technologies, help clients meet increasing consumer expectations and maintain market competitiveness. With our personal customer care services and intelligent payment and fraud solutions, brands confidently deliver high-value customer experiences required today. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com and follow us on Twitter @radialcorp.

    About Eco Pea Co.

    Eco Pea Co. is a brand built by parents, for parents. Recognizing that parents are short on time and forever juggling endlessly long to-do lists, Eco Pea Co. does the deep research needed to develop products that are healthier for your family. Learn more at EcoPeaCo.com and join our community on Facebook and Instagram.

    Press Contact:
    Daysi Robles Lopez
    radial@pancomm.com 

  • June 16, 2022

    • The Quadrant Knowledge Solutions SPARK Matrix™ provides competitive analysis & ranking of the leading Omnichannel Order Management Systems platform vendors. 
    • Radial, with its strong customer value proposition, sophisticated platform, proven records, comprehensive vision and roadmap, strong domain expertise, robust functional capabilities, extensive customer base, and sophisticated technology platform, Radial is well-positioned to maintain and grow its market share with continued success amongst the large enterprise segments.

    June 8, 2022: Quadrant Knowledge Solutions announced today that it has named Radial as a 2022 technology leader in the global analysis of the SPARK MatrixTM Omnichannel OMS market, 2022.

    The Quadrant Knowledge Solutions SPARK Matrix™ includes a detailed analysis of global market dynamics, major trends, vendor landscape, and competitive positioning. The study provides competitive analysis and ranking of the leading technology vendors in the form of its SPARK Matrix. It gives strategic information for users to evaluate different provider capabilities, competitive differentiation, and market position.

    According to Akshaysingh Chandel, Analyst, Quadrant Knowledge Solutions, “Radial Order Management (ROM) is  a modular, SaaS-based, multi-tenant platform capable of providing unified visibility into enterprise inventory and availability, robust distributed order management to perform dynamic order orchestration and intelligent routing, store fulfillment, customer care tools, dropship, marketplaces, and business intelligence modules, enabling retailers to provide a seamless customer experience in an omnichannel environment.”

    “The Radial Order Management (ROM) solution provides AI-powered predictive analysis via an intuitive dashboard that delivers advanced analytics with actionable insights to optimize overall inventory operations, demand forecasting, and safety stock recommendations,” added Chandel. “In addition to omnichannel solutions, Radial offers a global network of fulfillment centers, flexible transportation services, payment and fraud prevention management, and customer care services to help retailers meet increasing consumer expectations and maintain market competitiveness.”

    “Retailers are increasingly seeing the benefits of transforming their supply chains to meet customers’ expectations for speed and convenience in order fulfillment,” said Matt Snyder, Radial’s Senior Vice President of Solutions and Transformation. “From buy online pick-up in-store (BOPIS) and buy online, return in-store (BORIS) options to curbside pick-up and store associate delivery capabilities and beyond, today’s retailers need to have the flexibility to fulfill e-commerce orders according to the varied preferences of their customers. Radial’s order management solution drives increased sales by enabling brands and retailers to ‘sell more product at more places’ by expanding their product assortments through its vast supplier network and reach more consumers through its marketplace and retail connections.”

    Quadrant Knowledge Solutions defines an omnichannel Order Management system (OMS) as ‘software that helps retailers efficiently manage and fulfill complex customers’ orders in an omnichannel environment to improve customer service experience.’ An omnichannel OMS provides unified visibility into enterprise inventory from warehouses, distribution centers, stores, and in-transit locations and performs complex order routing to enable efficient order fulfillment from the optimum location. An omnichannel Order Management System (OMS) includes a configurable workflow engine to orchestrate and optimize the complex order processing, management, and fulfillment processes to ensure efficient order fulfillment at minimum costs.

    Retailers have well understood the importance of embracing omnichannel strategies to succeed in a highly competitive environment with ever-increasing expectations around customer experience. Omnichannel Order Management Systems play an essential role in the journey toward omnichannel retailing. Omnichannel OMS allows retailers to deliver a seamless, consistent, and personalized experience and provide the flexibility to buy anywhere, fulfill anywhere, and return anywhere scenarios. Additionally, the inclusion of a complex order processing rule engine enables the system to ensure the customers receive orders on time at the desired location and the minimum costs.

    Additional Resources:

    • For more information about Radial visit here
    • Download the SPARK Matrix: Omnichannel Order Management Systems, 2022 Knowledge Brief

    About Radial

    Radial, Inc., a bpost group company, is the leader in eCommerce fulfillment solutions. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate, and respond to industry disruption, and compete in a rapidly evolving market. Our expansive network of fulfillment centers, flexible transportation services, and advanced order management technologies help clients meet increasing consumer expectations. With our intelligent payment and fraud solutions and a suite of customer care services, brands confidently deliver the high-value customer experiences required today. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com and follow us on Twitter @radialcorp.

    About Quadrant Knowledge Solutions

    Quadrant Knowledge Solutions is a global advisory and consulting firm focused on helping clients in achieving business transformation goals with Strategic Business and Growth advisory services. At Quadrant Knowledge Solutions, our vision is to become an integral part of our client’s business as a strategic knowledge partner. Our research and consulting deliverables are designed to provide comprehensive information and strategic insights for helping clients formulate growth strategies to survive and thrive in ever-changing business environments.

    Media Contacts:

    Daysi Robles Lopez 
    Radial@pancomm.com

    Quadrant Knowledge Solutions
    Riya Mehar
    rmehar@quadrant-solutions.com

  • May 24, 2022

    Locus’s AMRs to Support High Productivity Ecommerce Fulfillment for Global Fashion Apparel Retail Brand SKIMS

    PRESS RELEASE  

    Wilmington, MA – Locus Robotics, the leader in autonomous mobile robots (AMR) for fulfillment warehouses, announced the expansion of their partnership with Radial, a bpost group company, the leader in ecommerce fulfillment, deploying Locus AMRs at their fulfillment center in Romeoville, IL. Locus’s innovative AMR technology will support high-volume order fulfillment for SKIMS, a solutions-oriented retail brand creating the next generation of underwear, loungewear, and shapewear.

    “This new deployment expands Radial’s ability to strategically scale to meet the growing needs of dynamic and growing customers like SKIMS.” said Rick Faulk, CEO of Locus Robotics. “Locus’s flexibility, seamless scalability, and fast ROI have helped Radial to consistently meet and exceed their global customers’ expectations.”

    Radial’s implementation of Locus AMRs ensures that fulfillment center operations are optimized to meet rapidly increasing volumes and seasonal peaks, while also helping to control labor costs. LocusBots optimize worker productivity in the order fulfillment process by decreasing unproductive walking time and improving worker ergonomics and workplace quality.

    “The innovative, multi-bot, Locus solution has already proven itself in multiple operations in our network, driving greater operational efficiency, productivity, and accuracy for our customers,” said Matt Snyder, SVP, Solutions and Transformation. “The Locus solution has been an ideal choice to help Radial continue to deliver high productivity and provide our clients with intelligent and efficient fulfillment solutions.”

    The Locus solution works seamlessly with Radial’s existing picking technologies and infrastructure, providing an easy-to-deploy solution at any existing center. With Locus, Radial is able to improve and scale on-demand and without disruption or downtime.

    Locus’s AMRs also help expedite the onboarding of new Radial employees and seasonal workers so they can be highly productive, faster. The Locus solution includes integrated multi-language capabilities and an intuitive interface, without the need for long training times or added training and development resources.

    About Locus Robotics

    Locus Robotics’ revolutionary, multi-bot solution incorporates powerful and intelligent autonomous mobile robots that operate collaboratively with human workers to dramatically improve piece-handling productivity 2 – 3x, with less labor compared to traditional piece handling systems. This award-winning solution helps retailers, 3PLs, and specialty warehouses efficiently meet and exceed the increasingly complex and demanding requirements of fulfillment environments, easily integrating into existing warehouse infrastructures without disrupting workflows, instantly transforming productivity without transforming the warehouse. In 2021 Locus Robotics ranked 428 on the Inc. 500 and was named as Forrester’s AMR Company of the Year. For more information, visit www.locusrobotics.com.


    About Radial

    Radial, Inc., a bpost group company, is the leader in ecommerce solutions. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Our expansive network of fulfillment centers, flexible transportation services and advanced omnichannel technologies help clients meet increasing consumer expectations and maintain market competitiveness. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com and follow us on Twitter @radialcorp.

    Press Contact for Locus Robotics:
    Christina Gorini
    christina@brandstyle.com

    Press Contact for Radial:
    Daysi Robles Lopez
    radial@pancomm.com

  • May 10, 2022

    ​Digital transformation, inflation and shipping timelines shown to have significant impact on purchasing decisions and brand loyalty

    KING OF PRUSSIA, PA –May 10, 2022 – Radial, a bpost group company, a leader in ecommerce fulfillment, today announced the results of a consumer insights study exploring omnichannel trends that are driving shopping behaviors and the impact shipping delays and inflation are having on consumers’ brand experience. The research is based on responses of 1,000 adults across the United States. Key insights from Radial’s new survey include:

    Digital reigns supreme, but the physical store plays a key role in omnichannel engagement

    The past two years have accelerated retail digital transformation and heightened the need for brands to have an online presence and offer omnichannel services that provide a seamless journey for their customers. The transformation has molded a hybrid consumer who is now open to beginning their shopping journey online and ending in-store. Survey data indicates that over half (54%) of consumers are shopping more online than in 2020, with notably one-third of respondents stating that they shop online a few times a week. At the same time, consumers are warming up to in-store shopping; 63% of consumers are willing to shop in-store without fear of exposure to COVID-19.

    The brands that adopted or continued to rely on omnichannel solutions during the pandemic see that these solutions continue to play a central role in fulfillment and consumers’ shopping journeys. Followed by online shopping, 24% of survey respondents classified curbside pickup as their top two shopping service and 36% of consumers ranked BOPIS as third. These findings correlate with Radial’s 2021 holiday survey and suggest that BOPIS and curbside pickup will forever be integral channels of the shopping experience.

    “Ecommerce and omnichannel fulfillment services have become part of retail’s DNA, and require continued investment from retailers and brands,” said Laura Ritchey, Executive Vice President, and COO of Radial. “The implementation of digital capabilities does not stop when the pandemic ends – ecommerce is constantly evolving along with consumers’ preferences and brands need to follow suit. Services like buy online, pick up in store and curbside pickup have become channels for consumers to get products more conveniently and it created an opportunity for retailers to diversify the fulfillment processes and scale operations.”

    Shipping delays and inflation are impacting brand experience and purchasing decisions

    Consumers are more accustomed to extended delivery times amid inventory shortages. Where many were used to and expected 1–2-day shipping, 50% of Americans surveyed now consider 3-4 days a reasonable timeframe to expect online orders to be delivered. The data also shows that free shipping is the most important consideration and consumers would sacrifice the speed of delivery for it. Only 23% of respondents said they would forego free shipping and pay for next-day shipping to receive items or products faster. Nevertheless, a customer’s loyalty to purchasing an item solely from their preferred retailer or brand has been tested, as longer delivery timelines or out-of-stock messages have led almost 60% of shoppers surveyed to seek products from other brands or retailers to receive them faster. 

    With inflation at the highest level in decades, consumers have become cautious. Survey findings highlight that 40% of consumers have stopped purchasing items that are not necessities. More than one-third (34%) have delayed less-important purchases, and 26% noted they had bundled purchases for online orders to lower fees or shipping costs. While inflation is impacting spend in some areas, despite rising prices, health and beauty, and food and beverage remain essential expenses for consumers.

    “Supply chain and inventory visibility hold the power to shape customer loyalty and expectations, and amid economic volatility, loyalty is supreme, especially as peak season nears,” said Ritchey. “Consumers have felt the impacts from the supply chain constraints and even eased their expectations on fast shipping. Nevertheless, customer demand continues to grow, and it is paramount that brands prioritize diversifying and upgrading their supply chains to continue to acquire and retain consumers.”

    To learn more about how brands can implement omnichannel capabilities and scale operations, please visit the Radial website.

    Methodology

    Radial conducted a survey with Dynata in March 2022, targeting 1,000 general U.S.-based consumers over 18 years of age.

    About Radial

    Radial, Inc., a bpost group company, is the leader in ecommerce solutions. Premier brands around the world confidently partner with Radial to deliver their brand promises, anticipate and respond to industry disruption, and compete in a rapidly evolving market. Our expansive network of fulfillment centers, flexible transportation services and advanced omnichannel technologies, help clients meet increasing consumer expectations and maintain market competitiveness. With our personal customer care services and intelligent payment and fraud solutions, brands confidently deliver high-value customer experiences required today. We are flexible, scalable, and focused on our clients’ business objectives. Learn how we deliver today’s retail for you at radial.com and follow us on Twitter @radialcorp.

    Press Contact:
    Daysi Robles Lopez
    Radial@pancomm.com

Categories

E-Commerce
  • Multichannel
    • Security, Loss Prevention and Asset Protection
  • Fraud Protection and Detection
    • Supply Chain
  • Distribution and Warehousing
  • Fulfillment & Replenishment Services
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