Omnichannel concerns not only the ways in which brands and consumers return their unwanted items, but also the type of return. For example, a customer returning an unworn pair of jeans ordered from a marketplace platform is a very different case than a consumer returning an item bought in physical retail store, or a retailer sending items back to the brand.
What they do have in common, is that they require a unified solution so that the returns can be handled responsibly and efficiently - while also driving the same great experience across all channels. As such, a delicate balance needs to be found between securing a logistically sound returns solution and one that maintains a good consumer and user experience for all stakeholders involved.
That’s why Rebound has created a solution that combines IT and logistics products to enable a seamless omnichannel solution for businesses of all shapes, sizes, and industries. Suitable not only for consumer returns, but also retail and service returns for fashion and electronics retailers.