Retail Consulting Partners (RCP)

Boston,  MA 
United States
  • Booth: 1447

Empowering Retail Transformation

RCP is an innovative retail management consulting firm dedicated to providing superior service and enduring value to our clients. We combine our consultants' deep retail business knowledge and cross-functional capabilities to deliver superior design and implementation of strategy, technology, and process solutions. Our firm's unique combination of industry focus, knowledge-based approach, and rapid, end-to-end solution deployment helps clients to achieve their business potential by leveraging our proven methodologies.

RCP’s consulting services include:
Strategy | Business Process Optimization | Point of Sale (POS) | Mobile Technology | Payment Security | E-Commerce | Store Operations | CRM | Unified Commerce | Order Management (OMS) | ERP | Merchandise Management | Supply Chain | Vendor/Marketplace Assessment | Due Diligence

Learn more about RCP at

 Press Releases

  • According to RCP's recent Unified Commerce: State of the Industry for Holiday 2022 report, even though the majority of modern retailers support omni-channel transactions, very few have implemented a true unified commerce platform. Impacted by store closures, limited shopper capacity, and the rise in digital commerce, retailers spent a significant portion of the pandemic years accelerating many of their “buy anywhere, fulfill anywhere” objectives. For many retailers, these solutions were quickly implemented to address immediate consumer demand, without the benefit of well thought-out and efficiently architected technology solutions.

    As a result, their omni-channel experience is being delivered via multiple purchase points enabled by multiple integrated platforms, with 54% of retailers responding to RCP's survey indicating this type of omni-channel structure. RCP Managing Partner Ryan Grogman adds that "while this may potentially and ultimately lead to a satisfied customer, it results in greater support complexity and higher maintenance costs behind the scenes."

    Learn more about leading trends and Unified Commerce highlights at RCP's report by downloading your complimentary copy here: Unified Commerce for Holiday 2022 Report.

  • A turbulent 2020 was followed by an explosive 2021, and it now appears as though, despite some economic uncertainty, that the retail industry is back on track with more consistent growth in the back half of 2022. And despite surges in digital commerce during the pandemic, physical stores are proving that they remain the dominant and preferred shopping channels for consumers.

    As such, retailers have been targeting an increasing portion of their capital budget for store technology enhancements. With a lot of omni-capabilities implemented in recent years to help meet customer demand, the attention is shifting back towards investments in core store systems. RCP’s 2022 POS & Customer Engagement Survey Report found that 60% of retailers indicated their top store system priority was POS software upgrades or replacements.

    Learn more about the leading retailer trends and findings around POS and Customer Engagement by downloading a complimentary copy of our report here: RCP POS & Customer Engagement Survey Report