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Improve your customer experience and optimize your margins by embracing an omnichannel reverse logistics strategy thanks to the startup

Returns management is the third most important factor in internet shoppers' purchasing decisions. The number of returns continues to grow, and retailers need to automate and optimize their logistics flows to control their costs, have full traceability of their returns and reduce their refund delay.

But in order to customize the shopper's experience and give the right information to the right person, retailers need to connect all the stakeholders in the return chain: such as buyers, stores, marketplaces, carriers, logistics hubs and repairers through an easy-to-use platform.

That's why created a unique Returns Management System, consisting of a white-label, fully configurable returns portal for shoppers and a back office for retail teams. already equips the biggest French retailers such as Carrefour, Auchan, Leclerc, Fnac-Darty, Boulanger, Maisons du Monde and La Redoute; and currently has more than 200 merchant customers worldwide.