Sprinklr

90% of customers want immediate responses to their questions, but most contact centers can’t keep up. Sprinklr Modern Care is the first purpose-built Contact Center as a Service (CCaas) that ensures you and your agents can offer frictionless support. It scales customer service across 30+ digital and traditional channels — including voice — with self-service systems, AI bots, and one unified view of the customer. 

Capture customer experience measurements and insights in real time. All in one place. 

97% of brands say they struggle with turning vast amounts of unstructured data into actionable insights. But with AI-powered Modern Research from Sprinklr, you can transform data from millions of conversations — including 200 billion historical messages across 30+ digital channels — into actionable insights for your entire business, giving you a single, unified, 360° view of your customers to drive faster, smarter business decisions.

Your customers are online. Everywhere. If you're not, it's costing you.

Every day, your customers are active on a huge range of channels, including social, chat, and messaging. If you’re not present and engaging with them across all of these experiences… it’s killing your reputation and your bottom line.

What if engaging customers online at scale was easy?

It is. With Social Engagement & Sales, you can deliver a positive experience that's true to your brand - no matter where your customers are digitally - from a single, unified platform. 

The only unified omni-channel platform for the end-to-end marketing lifecycle. 

The only Unified-CXM platform powered by industry-leading AI.

As the first platform purpose-built for unified customer experience management (Unified-CXM) and trusted by the enterprise, Sprinklr’s industry-leading AI and powerful Care, Marketing, Research, and Engagement solutions enable the world’s top brands to learn about their customers, understand the marketplace, and reach, engage, and serve customers on all channels to drive business growth.