NRF 2021
Uncrowd is a revolutionary enterprise SaaS/PaaS customer analytics platform that explains and predicts customer preference between brands. It shows when and why a customer will buy from you, or your competitors.
They have defined and built the powerful Relative Attractiveness metric (RA) as a counter to the inherent shortcomings of traditional customer analytics tools such as Net Promoter System (NPS) , customer-satisfaction surveys (CSAT) and first-generation big-data customer analytics; none of which can measure a customer’s real likelihood to choose one business over another.
Uncrowd helps businesses grow market share or penetration by making intelligent changes that attract new customers.
Expos are great, but as soon as 3 pm rolls around, we know that stepping out into a different environment is very welcomed.
The Uncrowd Founders, Richard Hammond and Rocky Howard will be welcoming you at The Houndstooth Pub between 3pm-5pm each day of NRF 2023. (Only a 10-minute stroll down the road from the Javits Convention Center).
“Let's have a chat about your current CX measurement pain points and work out some solutions - call it an Uncrowd CX clinic in a pub!”
Take advantage of this 1:1 opportunity with Richard and Rocky in a popular hangout spot of NYC, get in touch with Richard Hammond directly at richard@uncrowd.uk
Find out more about the next generation of CX, Uncrowd, and the Relative Attractiveness (RA) metric. The Uncrowd founders, team, and special guest speakers like Simon Hay (ex-CEO of dunnhumby) will be sharing their knowledge and insights (even a bad joke or two)! Expect a no-nonsense approach to CX, the market and measurement tools with strategies to help you move forward. Speakers are scheduled to present each day at Uncrowd booth 1057 - level 1.
Keep an eye out on the Uncrowd LinkedIn page for guest speaker announcements - (https://www.linkedin.com/company/uncrowduk/)
Uncrowd speaker session - agenda
11.00am Kane Cooke – Business Development Manager The true measure of CX using competitor context
12.00pm Simon Hay - Ex-CEO of Dunnhumby The snakes and ladders of fortune and data
1.30pm Richard Hammond – CEO & Founder How to eat everyone else’s lunch 2.15pm Rocky Howard – CPO & Co-founder Get the ultimate advantage before your competitors do
We look forward to welcoming you to our booth! P.s if you would like to find out more about the speaker sessions before, during or after NRF 2023, please get in touch with Emily Targett at emilyt@uncrowd.uk
Expos are full of freebies – pens, keyrings and even stress balls. But what if you can pick up something that’s actually valuable and puts you one step above the competition?
Visit the Uncrowd booth, 1057 - Level 1, and you have a chance to pick up a free copy of the bestselling book ‘Friction/Reward: Be your customer’s first choice’.
Friction/Reward is authored by the CEO & Founder of Uncrowd, Richard Hammond. The book gives you the tools to understand, measure and improve every single possible customer interaction by applying ‘Unstick Thinking’ to your customer experience (CX) and organisation.
Richard will be present at the Uncrowd booth during all three days of the expo, you can chat to him about the book in person or pick his CX brain, (or ask for a cheeky autograph).
*Limited volume of books available each day - so make sure you visit Uncrowd in good time!
Playing Guess Who? is always fun and we’ve taken this classic board game and added a CX twist!
We’ve said goodbye to the original lovable characters including Bernard, Susan and Anita and have welcomed the likes of Medallia, Fred Reichheld, NPS and CX Consultants into the mix. "Does your card rely on inaccurate feedback?"
"Does your card mask actual pain points?"
"Does your card take you on a journey?"
"Is your card Medallia?"
"YES! YES, IT IS!"
So, transport back to the traditional days of gamification, and come play this new, revealing and even controversial! game of Guess Who?
The Uncrowd team invites you to play each day at the Uncrowd booth (Level 1, booth 1057).