Verint Systems Inc.

Verint Community features a complete set of social applications, including interactive forums, articles, publishing tools and more that can connect, mission-critical enterprise software. It helps your organization make better business decisions based on social interactions between customers and employees, while also fostering brand loyalty.

Verint Community provides a private online platform where you can:

• Deflect Support Calls: Help customers find solutions with online resources such as discussion forums, knowledge articles, product documentation and how-to videos
• Save Time and Money: Save customers and employees time with social self-service through peer-to-peer support forums and online
• Gain Valuable Insights: Achieve business objectives for social customer service, digital marketing, and employee engagement
• Deliver Better Products: Source new ideas from customers, employees, partners, and potential buyers

Verint Messaging builds and maintains customer relationships by delivering exceptional experiences in social media channels like WhatsApp, Facebook Messenger, Instagram Messenger, Apple Messages for Business and other channels.

Through smart automation and actionable insights, Verint Messaging is:

• Scalable: Power experiences with automation over private messaging channels, delivering unique and memorable customer experiences across the life cycle.
• Proactive: Through rich customer data and back-end integrations, you can engage customers in real-time, either solving a problem or engaging proactively.
• Conversational: Business messaging channels enable brands to have actual conversations, moving away from a one-way megaphone to two-way interactions.

Verint is one of the world’s leading conversational AI companies, and with decades of experience and the data to back it up, we’ve continued to expand the scope of what conversational AI can accomplish. Today, an intelligent virtual assistant (IVA) powered by Verint Conversational AI can provide end-to-end service in order to:

• Allow companies to easily build and deploy a sophisticated, empathetic chatbot in weeks, not months
• Answer questions 24/7 across any channel and in a variety of languages
• Personalize experiences with unique offers and resources
• Go beyond simple FAQs providing dynamic customer experiences that shift due to intent with no predefined path
• Configure to support employees and engage customers
• Provide actionable service – like booking a flight or making an appointment with a medical provider

Store locations are more important than ever in growing revenue and creating a holistic end-to-end customer journey. The in-location experience can make or break a customer’s brand perception and directly lead to lost customers if left alone.

Verint Experience Management for Location can help you connect your data across departments in the entire organization and ensure your CX strategy is mature. Core solutions include:

• Survey Management

• Voice Surveys

• Speech and Text Analytics

• Predictive Modeling

• Digital Feedback

• Digital Behavior Analytics

Teams across the organization that touch the in-location experience can use Verint Experience Management solutions for a variety of use cases. For example, they can:

• Take advantage of predictive modeling and analytics to support strategy decisions that improve the store or branch experience.

• Isolate customer interaction points and provide data that can be used for improving the product mix and brick-and-mortar experience.

• Use real-time feedback for immediate action and enable self-service and assisted service capabilities for more complex omnichannel customer journeys.

With the rise of web, social, and mobile self-service, many customers prefer to get information or make updates themselves rather than talk to a customer service agent. By not addressing customer experience from the lens of these channels, companies run the risk of losing customers and creating a poor brand perception.

Verint Experience Management for Digital can help you connect your data across all of your organization’s departments and ensure your CX strategy is mature. Core capabilities include:

• Digital Feedback

• Survey Management

• Predictive Modeling

• Speech and Text Analytics

• Digital Behavior Analytics

Teams across the organization that touch digital applications can use Verint Experience Management solutions for a variety of use cases. For example, they can:

• Take advantage of predictive modeling and analytics to support strategy decisions that improve the digital experience.

• Isolate customer interaction points and provide data that can be used for feature prioritization and process improvement.

• Alert for real-time feedback and immediate action and enable self-service and assisted service capabilities.