NRF 2021

CBTS

Cincinnati,  OH 
United States
https://www.cbts.com/retail/
  • Booth: 3138

CBTS (#43 CRN Solution Provider 500) specializes in serving enterprise and midmarket retail clients across the United States and Canada. We offer flexible technology solutions, including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. Our services are designed to meet the unique needs of retailers, from developing modern applications and secure infrastructure to managing and optimizing operations. We provide advanced cybersecurity, strategic IT cost management, and digital transformation strategies to drive innovation and scalability. Our AI integration enhances customer and employee experiences. Additionally, CBTS offers rapid support for new and relocated stores, turnkey managed IT services, and solutions to optimize store operations.

 Show Specials

  • Don’t miss your chance!
    Reserve your spot today to connect with us. Stop by booth #3138 to claim an exclusive gift and enter to win amazing prizes, including:

    • An Ooni Karu 2 Pro Essentials Bundle
    • A Yeti Tundra Haul® Wheeled Cooler
    • A Traeger Pro 780 Grill
    Click learn more to enter to win.

 Press Releases

  • CBTS is excited to join forces with Retail Tech Inc. (RTI), one of the largest non-OEM providers of technology and services in the retail industry, at the NRF ’25 – Retail’s Big Show January 12-14, 2025, at the Jacob K. Javits Convention Center in New York City.

    In the dynamic realm of retail technology, the partnership between CBTS and RTI exemplifies the innovation and efficiency required to harness the power of cutting-edge solutions. The partnership addresses the challenges encountered by retail enterprises, ranging from new store location setups to employee retention, through data quality management, skills gaps, security, and integrating AI into legacy systems that form the backbone of retail operations.

    CBTS and RTI invite show attendees to visit booth 3138 to discover how RTI and CBTS are helping retailers integrate managed services and AI strategically, providing customized omnichannel solutions for improving user experience and cost management.

 Products

  • CBTS and Cisco: Powering the future of retail
    Cisco and CBTS bridge the gap between customer priorities and business priorities with innovative technology. Our partnership empowers national retailers to meet customer demand by providing fast and efficient infrastructure, networking, and security options enabled with the latest AI technology. Our retail customers often relate their technology challenges to the following pain points: 1) Networking: Companies need insights into app performance, security for throughput, expanded retail IoT, customer data via network interactions, and AI leveraged for internal and external use cases. 2) Voice: Need improved call routing and AI functionality for call centers, alongside a flexible solution with instant scalability for new stores or locations. 3) Support: Seek solutions for proactive alerts, management, and troubleshooting to support future growth. 4) Cybersecurity: Struggle with numerous false positives in a vast threat landscape....

  • Microsoft 365 Copilot solutions for retail
    Microsoft 365 Copilot is an innovative generative artificial intelligence (gen AI) tool that provides retailers with fresh solutions for customer-facing and back-end operations. It is not just a tackedon GPT. Instead, it is a fully integrated platform that improves the functionality of the existing Microsoft suite in powerful new ways. This e-book will examine the benefits and challenges of implementing Copilot in an existing retail technology ecosystem. Additionally, we will highlight a few of the key performance indicators (KPI) and use cases that Copilot can help retailers monitor and achieve....

  • A contact center’s role in retail reinvention
    This e-book presents nine innovative touchpoints for retailers to enhance service experiences as supported by a cloud-based contact center. From broad-reaching platforms like social media to personalized one-on-one interactions, the contact center is transforming to support these touchpoints through AI, workflow automation, and omnichannel experiences, making it a new gateway for your business to support the consumer journey....

  • Managed Cloud Network for Retail
    Our managed Network as a Service (NaaS), built on Cisco Meraki technology, supports your organization in driving productivity, resilience, and agility, with auto VPN, security, switching, and Wi-Fi included. You’ll enjoy expert service from our certified engineers, who are available 24x7x365 to support the secure management of your distributed network—so you can focus your energy on core business needs....

  • AI: Transforming the customer experience
    The retail sector is undergoing a swift transformation, fueled by developments in AI and IoT, the integration of UCaaS and CCaaS, and the critical need for IT modernization. Retailers are adjusting to this move towards a mix of both physical and online work settings, with the adoption of AI-powered solutions becoming crucial. These technologies simplify processes and improve customer interactions by offering personalized, efficient services. Embracing the digital shift is not merely about staying up to date with technological advancements; it’s about guaranteeing ongoing growth and competitiveness in an increasingly agile and innovation-valuing marketplace. AI promises new ways to improve customer satisfaction and boost employee efficiency. However, legacy technology is a considerable hurdle to AI implementation. Modernizing infrastructure supports emerging technology like AI, IoT, and location-based marketing. Retailers should consider prioritizing infrastructure modernization projects that support the next wave of retail technology....

Categories

Big Data
  • Data Processing
  • Wi-Fi and Bluetooth Analytics
    • Consulting Services
  • IT
  • Security
    • Customer Service and CRM
  • Call Centers & Chatbots
    • Hardware
  • Computer Equipment and Printers
    • Marketing and Communications
  • Store Communications, Telecom, Video Equipment
  • Voice - Wireline, Wireless
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