Coveo

• Booth: 721

Coveo is an AI platform that powers product discovery for retailers worldwide with predictive search, tailored recommendations, and real-time personalization. Coveo uniquely stacks and orchestrates multiple ranking algorithms that balance popularity, personalization and profitability to optimize site conversions and revenue. Our dedicated merchandising hub empowers your team to manage experiences according to your business needs and is focused on making every decision and action easier to execute. Last year, Coveo launched Relevance Generative Answering to bring advisory buying experiences to commerce that are grounded in a company’s expert content and product catalog. Coveo was also recognized as a leader in the 2024 Gartner Magic Quadrant for Search and Product Discovery positioned highest for ‘Ability to Execute.

 Press Releases

• Coveo a Leader in the 2024 Gartner® Magic Quadrant (Aug 28, 2024)

  Coveo (TSX:CVO), the leading enterprise AI platform that brings AI search and GenAI to every point- of-experience, enabling remarkable personalized digital experiences that drive business outcomes, today announced it has been positioned by Gartner as a Leader in the inaugural Magic Quadrant for Search and Product Discovery for its Coveo Platform™ offering¹. The evaluation was based on specific criteria that analyzed the company’s overall Completeness of Vision and Ability to Execute. "This Magic Quadrant for Search and Product Discovery is the first version of this Magic Quadrant. It replaces the Market Guide for Digital Commerce Search."

  A Gartner Magic Quadrant is a culmination of research in a specific market, giving you a wide-angle view of the relative positions of the market’s competitors.” Additionally, “By applying a graphical treatment and a uniform set of evaluation criteria, a Magic Quadrant helps you quickly ascertain how well technology providers are executing their stated visions and how well they are performing against Gartner’s market view.”

• Coveo Joins the MACH Alliance (Aug 28, 2024)

  Coveo (TSX:CVO), the leading provider of AI platforms that brings AI Search and GenAI to every point-of-experience across the enterprise, enabling remarkable personalized digital experiences that drive business outcomes, today announced that it has joined the MACH Alliance, the group of independent tech companies dedicated to advocating for open, best-of-breed technology ecosystems. Its inclusion in the MACH Alliance recognizes Coveo’s strength in composable AI technology, meeting the MACH standard of modern technology: microservices based, API-first, cloud-native SaaS, and headless.

  Today, people expect a digital journey that is tailored specifically to their individual needs and seamless across multiple channels and touchpoints. A MACH strategy enables businesses to deliver on those expectations by embracing a modern, cloud-based composable architecture and a best-of-breed technology ecosystem, providing the agility digital leaders need to remain relevant as customer needs change.

• 70% of Shoppers Expect AI to Enhance their UX (Aug 28, 2024)
  Coveo (TSX:CVO), the leading enterprise AI platform that brings AI Search and generative AI (GenAI) to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes, today announced the release of its fourth annual Coveo Commerce Industry Report, based on a survey of 4,000 shoppers, equally divided between the U.S. and the U.K. The report, “With Overwhelming Choice, What Really Drives Shopper Purchase Decisions?,” conducted in partnership with Arlington Research, examines shopper preferences, expectations, and frustrations at a transformative time in the retail industry.
  
  The study shows the increasingly important role that GenAI is playing in guiding purchase decisions, with 72% of consumers expecting their online shopping experiences to evolve with GenAI. These expectations include pre-purchase education on products and attributes and even virtual shopping assistance. Meanwhile, shopper willingness to exchange personal data for deals is on the rise, along with their concerns over its use. 

• Thalia Chooses Coveo (Aug 28, 2024)

  Coveo (TSX:CVO), the leading enterprise AI platform that brings AI search and GenAI to every point-of-experience, enabling remarkable personalized digital experiences that drive business outcomes and Thalia Bücher GmbH, the Hagen-based book retailer, announced today that Thalia has chosen Coveo to deliver AI search, recommendations and personalization on their commerce website. 

  Thalia has more than 500 bookstores across German-speaking countries in its network, 6,500 employees and a strong digital presence across with their online commerce and app experience. Thalia is growing and plans to double their marketplace from 20 million items to 40 million items within the next three years. To achieve its ambitious growth targets and meet the changing needs of consumers, Thalia is entering into a partnership with Coveo to provide a true 1-1 experience and improve product discovery through AI-powered search and personalization. Together, Coveo and Thalia will personalize the shopping experience to help book enthusiasts find exactly what they are looking for, and help Thalia reduce manual site maintenance and deliver positive business outcomes.