parcelLab

Boston,  MA 
United States
https://parcellab.com
  • Booth: 4052

parcelLab is the only truly global enterprise post-purchase software provider, enabling brands to increase top-line revenue, decrease operational cost, and optimize customer experience in an unprecedented way. Our award-winning post-purchase platform empowers brands to transform mundane operational touchpoints into the most differentiated and personalized experience, creating unique moments of pure joy for their customers. Trusted by over 800 brands including IKEA, Chico’s, H&M, and Yeti, we actively manage the post-purchase experience across 175 countries and track shipping data from more than 350 carriers worldwide. Find out more at parcelLab.com

 Show Specials

 Press Releases

  • Nearly 40% of UK retailers fail to meet delivery times

    A new study, carried out by post-purchase customer experience provider parcelLab and e-commerce customer care – and fulfillment specialist Salesupply, highlights significant gaps in delivery reliability, tracking transparency and customer service automation for major UK retailers, as well as disappointing shipping fees.
    Read all the details here.
     

  • parcelLab Launches Trending Late AI to Predict Delivery Delays Before They Happen

    Trending Late AI builds upon parcelLab’s existing suite of AI-powered solutions designed to optimize the post-purchase experience. By analyzing vast amounts of historical data, including shipment information, carrier performance, and seasonal patterns, Trending Late AI identifies trends and patterns that signal a potential delay.
    Read all the details here.
     

  • parcelLab Introduces the Next Era of Post-Purchase Experience

    parcelLab, the premier global retail, e-commerce, and post-purchase customer experience platform, announced it is live on the Shopify platform. parcelLab’s Order Tracking App for Shopify, alongside the parcelLab Engage product suite, gives Shopify merchants an enterprise-grade offering to deliver the most personalized end-to-end post-purchase experience and take full control over all touch points to improve conversions, customer retention, and unlock new revenue opportunities.  

    parcelLab’s Order Tracking App for Shopify is now live and available to download here. 
    Read all the details here.
     

  • parcelLab Launches Returns Forecast AI to Give Retailers Improved Visibility and Control over Returns Process

    parcelLab, the premier global provider of post-purchase experience software, announced the launch of parcelLab Returns Forecast AI. The new tool leverages AI to estimate inbound parcels for retailer warehouses, allowing retailers to forecast returns volumes and identify trend changes more accurately, better plan warehouse resources, and reduce processing times and operational costs. Returns Forecast AI is purpose-built for retailers to strengthen their ability to anticipate and mitigate the financial impact of returns, providing more stability.
    Read all the details here.
     

 Products

  • parcelLab Convert Suite

    Provide a predictive delivery date that increases conversion rates, reduces consumer uncertainty, and improves customer satisfaction.
     

    parcelLab Promise

    Powered by our machine-learning algorithm, parcelLab Promise calculates estimated delivery dates based on your warehouse operations and corresponding delivery methods, accounting for ad hoc holiday updates, delivery method changes, multiple carriers, weather closures, and staffing shortages.

    Read all the details here.


     ...

  • parcelLab Engage Suite

    Enhance your post-purchase journey with personalized, configurable communications that keep customers informed every step of the way.
     

    parcelLab Track & Communicate

    Deliver end-to-end post-purchase communication with personalized emails and an embedded order status page. Hyper-relevant content engages your consumers to drive web traffic and repeat purchases.

    parcelLab Service Portal

    Solve inbound WISMO inquiries more effectively. With easy access to order, tracking, and customer communication details, your contact center is empowered to resolve queries quicker.

    parcelLab Campaign Manager

    Designed specifically for marketing and digital teams that want to leverage high-engagement communications, parcelLab’s Campaign Manager empowers non-technical users to easily set up, run, and measure the impact of post-purchase marketing campaigns.

    Read all the details here.


     ...

  • parcelLab Retain Suite

    Turn potential customer dissatisfaction into an opportunity for revenue retention by digitizing your returns, warranty, and exchanges process.
     

    parcelLab Returns Portal

    Empower consumers to select items for returns, choose a convenient returns method, and get a label or QR code with an embedded, personalized returns experience.

    parcelLab Returns Track & Communicate

    Deliver returns-specific communications with hyper-relevant content to engage your customers and drive web traffic and repeat purchases.

    parcelLab Returns Service

    Display order, returns, tracking, and customer communication details all in one view to empower your customer center to solve inbound WISMR inquiries more effectively and efficiently.

    Read all the details here.


     

    ...

  • parcelLab Platform
    Do more with your data by leveraging parcelLab’s Platform’s flexible and intuitive data model that enables all other parcelLab products.
     

    Insights

    View fulfillment performance, delivery issues, customer promise attainment, returns behavior, communication engagement, and more all in one place.

    Security

    Leverage enterprise-grade privacy by design to protect your and your customer’s data in compliance with SOC2, HIPPA, and ePrivacy (GDPR).

    Connect

    Access your data with ease, integrate faster, and see results quicker by ensuring smooth movement of data between systems and future-proof your technology stack.

    Read all the details here.


     ...

Categories

Customer Service and CRM
  • CRM Marketing
  • Loyalty and Rewards
    • Marketing and Communications
  • Customer Engagement
  • Digital Experience Design and Development
  • Personalization
    • Merchandising
  • Retail Revenue Optimization
    • Supply Chain
  • Delivery and Returns
  • Sustainability
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